arielman
December 3, 2024
I was originally looking forward to staying in this hotel and booked a larger room. Later, they gave us a small ordinary room. I complained to the hotel and it was not the room I booked. They later changed me to a larger room. The room was on the third floor. The staff at the door of the hotel was probably an inexperienced waiter. He spoke very unpleasantly and rolled his eyes. The waiter downstairs also said, "This is the room you booked. I really Very speechless! Later, when I saw the photos, I realized that I had not booked it. Of course, the hotel apologized and gave me a small bottle of champagne, but the experience was also very bad! I wanted to go to the SPA again, but the waiter said that our hotel was very full. I asked for a long time but got no reply. I asked again the next morning, and there was actually a seat! Very bad experience at this hotel, nothing like a five star hotel, will never come back again! 🤦🏻♀️🥲
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