ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha

ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha Reviews

ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha

Yuhua District, Changsha, Hunan, China, Yuhua District, Changsha, Hunan, ChinaView Hotel Details
ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha
ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, ChangshaROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, ChangshaROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha
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ROYGEM Hotel Changsha Wuyi Square, Huangtuling Metro Station, Changsha Guest Reviews

4.8/5
Excellent
2712 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2712)
Positive reviews(2698)
Reviews with photos/video(246)
Easy to get around(208)
Awesome amenities(203)
Classy environment(177)
Friendly front desk staff(138)
Close to metro(122)
Delicious breakfast(59)
Perfect for business trips(43)
Luggage delivery service(11)
Negative reviews(14)
Connie
Ruxu Superior Double Bed Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Good Services. Clean Environment. Near to railway station. Highly recommended
Response from Property: 敬的賓客:感謝您光臨悦致酒店(長沙黃土嶺地鐵站店),收到您對酒店的各方面好評,我們倍感榮幸,這是對酒店團隊持續努力打磨服務品質,以匠心雕琢產品力的極大鼓舞。再次感謝您惠賜寶貴的入住體驗,希望在不久的將來,我們能夠再次相遇,祝您生活愉快。
HeeChai Koo
Xiaomeng Deluxe Twin Room
Stayed in Jun 2024
Family
8 review
4.7/5
Amazing
Posted on Jul 14, 2024
Good location. clean and service is good
Response from Property: 尊敬的賓客: 很高興您在酒店和您的朋友們度過了一個美好的假期, 您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Boon Choon
Xiaomeng Deluxe Twin Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Great service and clean hotel
Response from Property: 尊敬的賓客:您好!感謝您的五分好評,我們非常榮幸!酒店提倡“用心服務”,我們正在用心發現,可以為您提供服務的機會,為您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求,期待您的再次光臨 。
Guest User
Xiaomeng Deluxe Twin Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 17, 2024
服务:nice.
Response from Property: 敬的賓客:您好!感謝您選擇悦致酒店(長沙黃土嶺地鐵站店),我們很高興您在酒店有一段愉快的入住經歷, 感謝您對酒店的支持與信任, 同時感謝您對酒店提出的寶貴建議, 我們將繼續努力, 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!
Laiqingqiukan🌟ma
Ruxu Superior Double Bed Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 5, 2024
goodgood
Response from Property: 親· 歡迎您來,歡迎您再來!希望温暖陪您一路,很高興認識您,小悦用心服每位客人,小悦很珍惜您與我們的相遇,感謝您字裡行間滿滿的信任,我們一定不忘初心,砥礪前行,感謝這一路有您的選擇和認可,真誠期待您的再次光臨!希望能和您成為老朋友,歡迎您常回家!
Anonymous User
Featured Member Room (Double Bed)
Stayed in Aug 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Aug 25, 2024
The room is quite small. When I closed the curtains, my phone had no internet connection. The most important thing was the room card set. It prompted the wireless password, but I didn't know the name of the wireless network. It was not convenient at all. I had to call to ask. I suggested that the room card set should be marked with the name of the wireless network so that I don't have to call to ask. I had to go around in a big circle in the room for a long time to find it. The floor markings were not clear, and they seemed to be in gold fonts. The reminder on the bedside table was drawn with a pencil, but it was not cleaned up. I suggest you pay attention to it!
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Response from Property: Dear guests: Hello! Thank you for your review of the hotel service and hygiene! We are deeply sorry for your experience during your stay at our hotel. If you feel unwell or have any abnormal situation during your stay, you can call the hotel's internal number 8888 through your room phone to contact our staff for processing, or you can add our butler on WeChat. You can contact the butler for any needs, and we will follow up on your problem as soon as possible. Regarding your question about there being only a password but no name on the room card cover, we will report this to our superiors. The name of our WIFI is HuiYou-Hotel. There are room number signs on each corridor. Regarding your question about the pencil reminder not being wiped clean, we will also talk to the housekeeping manager to strengthen the training of relevant employees and improve the service quality and hygiene issues. Your valuable feedback is very important to us. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. We look forward to seeing you again.
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Guest User
Ruxu Superior Double Bed Room
Stayed in Aug 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The hotel service is very good. They will call in advance to communicate their needs, and then very patiently remind you whether you mind the noise from renovations around the hotel. I was a little worried before I went there because the hotel is an apartment-style building with other commercial and residential buildings. I was worried about safety issues. The 5th and 6th floors of this building are all Yuezhi. There is also an independent lobby. I felt much more at ease when I entered the floor. There are cameras everywhere. There are also adults with children staying there. I felt relieved instantly. I live The room was not noisy, but because it was on a lower floor, there were some dogs barking when they were walking their dogs in the morning. But fortunately, it was much more comfortable than I thought, and there was a small fruit plate. All of them were intelligent settings. It is a new hotel. We young people still like it. Next time I will continue to choose to stay on business trips.
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Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
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Daierdexiaobianzi
Xiaomeng Deluxe Twin Room
Stayed in Jun 2024
Family
2 review
4.3/5
Very Good
Posted on Jun 30, 2024
I originally booked a family room, but after going upstairs I found that the window of the family room was too small. After contacting the front desk, they immediately arranged for staff to take me to visit the twin room and other room types. Later, I successfully changed the room type. The attitude was very good. The decoration and facilities of the hotel are not bad, but the elevator is really bad. It is shared with the building, and there are mixed people coming in and out, so the safety is relatively poor. It is said that the special elevator is under maintenance. Since I have never used it, I am not sure whether it is only for hotel use. When choosing a hotel, I specifically picked one that had robot food delivery because my kids love that and they couldn’t use it because of the elevator. The breakfast is OK, although there are not many varieties, but the taste is OK, and the Hunan noodles are quite delicious. The location is quite good. Changsha South Station is directly accessible by Metro Line 4. It is only about 100-200 meters away from the station. You don't have to cross the road. Because it is a transfer station, you can also take Line 1 directly to May Day Square, which is also very convenient. It has been raining in Changsha recently and Orange Island is closed. One stop on Line 4 will take you to Red Chili Square, where you can directly see the sculpture of the great man’s young head. In general, it is ok. The size of the hotel room is also OK, and the hygiene is acceptable. Oh, there is just one thing. When I first checked into the hotel, the floor felt not clean. When I walked on it with slippers, there was a squeaking sound. When I came back on the third night, I found oil stains on the door. Later, the front desk asked an aunt to clean it up. PS: The hotel only has rooms on the 5th and 6th floors. PS: There is indeed renovation going on upstairs. We didn't stay in the hotel for a long time during the day, so we only felt it for half a day. The sound of drilling through the wall was indeed quite loud. If you are staying in the hotel and wake up late, you can ask the staff if the renovation is still going on. I didn't take any photos of the hotel or the room, so I think the price/performance ratio is okay.
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Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for sharing your stay experience with us and providing valuable comments and suggestions for our work! We will definitely review our shortcomings and make timely improvements. We were unable to leave you with perfect memories this time, and we hope to make up for it next time (give us a chance!). We are working hard, welcome your supervision, and look forward to your witnessing! I wish you a happy life and all the best! The
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Jianlixinan
Ruxu Superior Double Bed Room
Stayed in Jun 2024
Couples
11 review
0.8/5
Posted on Jun 21, 2024
Rubbish! Lightning protection! Run! From safety, hygiene, and comfort, I can only give negative reviews in all aspects! Let’s talk about the advantages first: the aunt is polite and warm, and the location is good ~ you can send luggage, no more There are so many shortcomings and shortcomings. When I checked in on the afternoon of Saturday, June 15th, the front desk said that the room could be upgraded, but it was still being cleaned. I asked what the difference was, and the answer was the same. I insisted on choosing the original room. During this period, the voices of the employees in the room on the left basically drowned out the front desk. You can travel wherever you plan to. I wish you a happy time, but please do not affect the normal reception. Room number 538. When I entered the door, I found used cotton swabs behind the door and beside the basin, and there was mucus on the basin. After contacting customer service, they first asked me to wait in the room, and then they told me to go directly to the 6th floor. On the 6th floor, the aunt helped open the room, and the robot that delivered the room card was still shopping. The room is non-smoking, and the corridor is left alone. The betel nut guy was talking on the phone and smoking in the corridor, and the sound and smell of smoke wafted into the room. Originally, the room on the fifth floor was next to a park, which was quite quiet. Moved to room 643 on the 6th floor. Opposite the door is the linen room. The two employees chatted non-stop at the door. You really belong to me. I came back on Sunday night and was caught in the rain. I did some laundry and scanned the QR code to make an appointment, but it was of no use. Come on your own, the laundry room and the mini gym are squeezed together, 3 dryers are running constantly, there is no air conditioning, no fan, and no ventilation. It happened that the middle washing machine I chose was broken, and the 10-minute and 15-minute programs stopped at 8 minutes. I wanted to finish washing it early and go back to dry it so I could go out and play on Monday. It ended up taking more than an hour. My aunt was very eager to help me, but she didn’t know that the machine was broken. After struggling for a long time, I went to bed around 2 o'clock. As soon as 8 o'clock arrived, the electric drill and hammer upstairs started to work. When I asked, the property manager couldn't take care of it, so the police called 110 and 12315 to kick things off. Only then did we know where the store’s confidence comes from. From beginning to end, all I wanted to do was fill my mouth with souvenirs. Poor hygiene, no sound insulation, and cannot provide the most basic rest. This kind of store is still 4 diamonds, will your conscience not hurt? The elevator is owned by the property management company. You can enter without swiping your card. There are 3 elevators. The one in the middle is very noisy. The one on the right stopped at night. It cannot move but the door can be opened. There is no safety notice and no staff reminder. Fire hazards are very high, and we recommend that relevant departments investigate. There is an example of the collapse of a self-built house in Changsha right before our eyes. Hygiene: poor Environment: noisy, smell of smoke Service: Would you like a souvenir? improvement is impossible Facilities: mini gym with built-in oven effect
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Original TextTranslated by Google
Response from Property: Dear guest, after seeing your feedback, Yueyue deeply apologizes and feels ashamed for not giving you a good memory of your trip to Changsha! As the person in charge of the hotel, I am very shocked and deeply saddened by your feedback. The hygiene issue you reported is a work that we have always attached great importance to. Hotel rooms need to go through three levels of housekeeping foreman-supervisor-manager inspection. The store manager will conduct random inspections before selling them to customers. When you arrived at the store that day, because the room was withdrawn We arrived late, which resulted in not completing the work in time and neglecting the ward rounds. This is something we should reflect on and rectify. Since the hotel is in a comprehensive property, for the management of elevators and sanitation, we not only arranged a number of cleaning ladies, but also worked with The property has received multiple feedbacks. Although improvements have been made, some locations are still missing. We will conduct more inspections in the future to find problems and deal with them in a timely manner. The hotel is in a new building, and the time for merchants and owners to settle in varies, resulting in renovation time. Uncertain. We and other merchants have given feedback to the relevant management departments about this, but the effect is indeed not ideal (normal decoration licenses are required on working days). In response to this situation, we have also announced in advance on the platform that there will be decoration noise, and all customers will be informed of the noise when they arrive. We will remind customers in front of the store and when checking in that in order to affect customers' rest and experience, we have also prepared sleeping earplugs. Yueyue is also very aggrieved about this and cannot control it. The corridor area is a public area. Some guests may smoke or make phone calls in the corridor. If we find out, we will give a friendly reminder. We will verify your feedback about the chatting and chatting at the door of the linen room and the front desk area. Deal with the parties involved seriously! We will never tolerate or condone behaviors that affect customer experience! Once again, we sincerely apologize to you on behalf of the hotel. Please believe that we can definitely improve! At the same time, I wish you peace, joy and success!
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Guest User
Xiaomeng Deluxe Twin Room
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 8, 2024
The location is very good, there is a subway 100 meters away. It is only three or four stops away from the south gate of Wuyi Square! The hotel facilities and environment are 100 points! Choose Yuezhi when you come to Changsha!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff. Making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you. All staff of Yuezhi Hotel (Changsha Huangtuling Subway Station) look forward to your next visit!
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Guest User
Ruxu Superior Double Bed Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean, the breakfast is good, the service is friendly, it is very close to the subway station and not far from May Day Square. You can consider this hotel when you go to Changsha!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your affirmation and praise. Your good comments have brought us great encouragement and motivation. We will work harder to provide every guest with better, more comfortable and warm services. In the days to come, we also look forward to providing you with a perfect travel accommodation experience again. Xiaoyue wishes you a pleasant journey!
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Anonymous User
Xiaomeng Deluxe Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Environment: Every time my friends come to Changsha, they stay here. I have stayed here three times. The location is great and the hotel facilities are very new. I personally feel that this price has the same service as the All Seasons and Orange Crystal, which is very good! Service: Only one room card was given for the twin room, which is inconvenient. I hope you can consider it next time. You can borrow an umbrella on rainy days, and you can help print documents for your children's homework. Fruits and good night porridge are also given. It is also very convenient to have a table in each room to do homework. The brothers and sisters at the front desk are also very enthusiastic. Another suggestion is that the membership package given by the hotel is not as cheap as booking a room on Ctrip or Qunar. Under the same conditions, breakfast can be delivered by re-booking on the app, but the hotel front desk cannot deliver it. I hope the manager can improve it if he sees it. It's just a breakfast. The experience for customers is still very different. Yes, manager, I booked two days there, and then refunded half of it and got breakfast wool from Ctrip rebooking.
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Original TextTranslated by Google
Response from Property: Dear, welcome to come, welcome to come again! I hope warmth will accompany you all the way. It is a pleasure to meet you. Xiaoyue serves every guest with heart. Xiaoyue cherishes your encounter with us. Thank you for your trust in your words. We must not forget our original intention and forge ahead. Thank you for your choice and recognition along the way. We sincerely look forward to your visit again! I hope to become an old friend with you. Welcome to come home often! PS: Our store manager has received the suggestions about breakfast and is currently making adjustments. It will definitely be in place when you come next time.
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Yujuefeng
Guestroom (Double Bed) (Bathtub)
Stayed in May 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 4, 2024
Facilities: A fully intelligent master bedroom, a dream room, not inferior to the Great Wall Cannon; Hygiene: Overall it is very clean, except for a few stains on the cushions of the bay window, there is basically no dust; Environment: Comfort is the basic unit, then it is comfort × 9, one more is afraid that you will be proud; Service: This has to be said about the enthusiasm of the front desk and the butler, that is simply 105° you.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Thank you for visiting the Yuezhi Hotel (Changsha Huangtuling Subway Station). We are honored to receive your good comments on the hotel in all aspects. This is a great encouragement for the hotel team to continue to work hard to polish the service quality and carve out product strength with ingenuity. Thank you again for your valuable stay experience. I hope we can meet again in the near future. I wish you a happy life.
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LL.Audrey
Miaoqu Deluxe Family Room
Stayed in May 2024
Family
19 review
5.0/5
Outstanding
Posted on May 4, 2024
We gave you fruits and souvenirs when you checked in. The service was very good and efficient. The room service was very fast. They came in a short time after I called. We also gave you a small gift when you left. The experience was very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! You are Xiaoyue's treasure, just like the breeze and the bright moon. Your satisfaction and comfort have always been Xiaoyue's pursuit, and Xiaoyue will always maintain a good service attitude. At the same time, the hotel has implemented free laundry, free good night porridge and hundreds of value-added services. Xiaoyue will look forward to your arrival with the most enthusiastic service. Thank you again for your affirmation of the hotel, and look forward to your next visit!
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Guest User
Shangxin Deluxe Double Bed Room
Stayed in Oct 2024
Other
13 review
1.6/5
Posted on Oct 21, 2024
The chess and card room above was very noisy at night, and the construction and decoration outside was also very noisy during the day. I slept in panic the whole time. It is recommended to choose another hotel. There is no construction on weekends, but I don’t know if it will be noisy upstairs. There is a chess and card room upstairs. When I checked in The front desk will tell you that there will be construction during the day on weekdays, but it is just a reminder without any measures. When you are woken up when you are drowsy, go to the front desk and the front desk will give you a solution. Why not take measures in advance? No understand
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Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that we did not give you a good stay experience. Yueyue expresses deep regret and apology; since the hotel is located in a comprehensive apartment building, it is still being gradually delivered. Some users upstairs are gradually renovating, which will cause renovation noise during the day ( (Except Saturdays and Sundays). In this regard, we will first remind customers when checking in on the platform and at the front desk. If the guest cannot accept it, we will also respect the customer's choice and can recommend another store of our company; secondly, we purchased assistance Sleeping ear plugs are provided to guests free of charge to minimize the impact of noise; we sincerely apologize to you again and wish you a happy life and smooth work!
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