Viennese Hotel(Changsha Furong Middle Road store)

Viennese Hotel(Changsha Furong Middle Road store) Reviews

Viennese Hotel(Changsha Furong Middle Road store)

No. 459 Section 1 of Furong Middle Road, Kaifu District, Changsha, Hunan, 410005, ChinaView Hotel Details
Viennese Hotel(Changsha Furong Middle Road store)
Viennese Hotel(Changsha Furong Middle Road store)Viennese Hotel(Changsha Furong Middle Road store)Viennese Hotel(Changsha Furong Middle Road store)
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Viennese Hotel(Changsha Furong Middle Road store) Guest Reviews

4.5/5
Good
3171 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3171)
Positive reviews(3061)
Reviews with photos/video(657)
Classy environment(322)
Friendly front desk staff(225)
Easy to get around(208)
Convenient parking(180)
Delicious breakfast(174)
Would stay again(79)
Has rooms for families(18)
Located downtown(17)
Negative reviews(112)
Mayrum
Superior Twin Room (City Center Night View&Office Desk And Chair)
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 8, 2023
Super happy with our stay for the price. Extremely clean and conveniently located in Furong district. The staff were very friendly and helpful. I left a belonging in my room and they shipped it over to my next accommodation swiftly. Definitely would rebook.
Anonymous User
Superior Twin Room (City Center Night View&Office Desk And Chair)
Stayed in Mar 2023
Friends
17 review
4.0/5
Very Good
Posted on May 7, 2023
Good location. Less than 8 mins drive to the most beloved WuYi square. This is a good location.
DHIRAJ
Superior Double Bed Room With City Center Night View&Office Round Table And Chair
Stayed in Jun 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 15, 2022
Best location helpful staff. 10 out of 10
Response from Property: Dear guests, hello, I am your online personal housekeeper "Xiaowei". Thank you very much for your comments and good suggestions; the hotel is equipped with a 3-second fast heating, constant temperature and constant pressure hot water system, a unique superconducting drainage system and high-quality brand bath products. , leave a happy mood.
Guest User
Superior Twin Room (City Center Night View&Office Desk And Chair)
Stayed in May 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on May 8, 2024
I was on a business trip and chose a hotel close to me. I didn't expect to be arranged with a family room. The space was large and very clean.
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2023, all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel has tight room availability on the day, and early booking is more favorable] Hello! Thank you very much for staying in the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to bring quality services to every guest at any time. We look forward to your visit again!
Guest User
Superior Twin Room (City Center Night View&Office Desk And Chair)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The room is very clean and sanitary, the room type is very good, the service of the lady in room 12 is considerate and thoughtful. It is my first time in Changsha. It is a very good trip. I will come again next time I have the chance. I will also recommend this Vienna Inn on Furong Middle Road to my family and friends
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2023, and all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel is in short supply on the day, and early booking is more favorable] Your satisfaction is the greatest affirmation of Xiaowei. Thank you dear for such a comprehensive review! 5-point praise has always been our goal. Thank you for spending your precious time to leave your review here. We are very happy to see that you are satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with valuable opinions and suggestions!
Guest User
Deluxe Twin Room (High-Floor City View&Large Office Desk And Chair)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The parent-child room is very good. The one-bedroom and one-living room are spacious, bright and clean. The service is very good, especially the 520 customer service. I also want to thank the HR manager. The trip to Changsha was very happy. The children can eat unlimited ice cream. Changsha food is great.
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2023, all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel is in short supply on the day, and it is more favorable to book in advance] A good day starts with a five-point praise. It is precisely because of the support of guests like you that Xiaowei has more motivation to do better and provide better services to more guests. The front yard and underground parking lot of the hotel are both parking garages. If you have any needs, you can contact the front desk to assist you~
Guest User
Standard Double Bed Room With City Center Night View&Latex Mattress
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 3, 2024
Clean and hygienic, it is very convenient to take a taxi, the environment is very good, especially No. 12, the service attitude of the young ladies in No. 12 and No. 26 is super good
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2023, all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel has tight room availability on the day, and early booking is more favorable] Hello! Thank you for your visit, and I sincerely thank you for your love and recognition of us. You remember the good time here, which touched us very much. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Double Bed Room With City Center Night View&Office Round Table And Chair
Stayed in Apr 2024
Other
2 review
1.0/5
Posted on May 5, 2024
The hotel is really bad. The first picture is the picture shown when I booked it, and the second one is the actual picture. The sink is for dwarfs, so short, I suspect it is less than one meter. The table is very small and the chairs are parallel. How can you eat? And the light is very dim when all the lights in the room are turned on. Can the parallel frame of the TV be made narrower? The two plugs of the hair dryer are still broken. I swear this is the worst hotel I have ever stayed in. It is extremely bad! I lost a pair of pearl earrings, but no one from the hotel contacted me. I can only swallow my anger.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Changsha Furong Middle Road Wuyi Square. I am very ashamed to give you a bad feeling. If you have lost something, you can try to call the front desk and we will help you to verify it with the guest room. This hotel was newly renovated and upgraded to version 5.0 in 2023. Vienna Changsha Furong Middle Road is located at the intersection of Furong Middle Road and Yingpan Road, No. 459, Section 1, Furong Middle Road, in the bustling area of ​​​​CBD center of Changsha. It is a 5-minute walk from Exit B of Martyrs Park South Station on Metro Line 6 and about 800 meters from Exit 4 of Furong Square Station on Line 2; it is about 8 minutes' drive from the hotel to Huangxing Pedestrian Street, IFS Guojin Center, Wuyi Square, Taiping Street, and Pozi Street; it is a 20-minute drive from Yuelu Mountain Yuelu Academy; it is a 35-minute drive from Changsha Huanghua Airport. At the same time, Metro Line 6 can go directly to the airport, and the transportation is very convenient. If you have any better suggestions or comments during your stay, you can give feedback to the front desk or the duty manager. It is because of more valuable opinions from customers that we can grow better. I apologize to you again and hope to get your understanding. I also look forward to your next stay. I wish you a happy life and smooth work!
Guest User
Superior Double Bed Room With City Center Night View&Office Round Table And Chair
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is comfortable and the service attitude is particularly good. We only ordered one breakfast for two people. They took the initiative to send breakfast coupons. The breakfast is very good, rich in local characteristics, and very delicious!
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2022, and all room types have windows] [Double parking lot in a detached courtyard near May Day Square in Changsha, the latest delayed check-out in Changsha is in the top three] [The hotel is in short supply on the day, and it is more favorable to book in advance] Thank you for giving us a five-point praise in your busy schedule. Xiao Wei was very excited and encouraged when he saw it. Thank you for your recognition and support for us. Satisfaction is only the starting point, and surprise and touching are the ultimate goal. We will definitely work harder to provide better services!
Anonymous User
Superior Double Bed Room With City Center Night View&Office Round Table And Chair
Stayed in Apr 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The breakfast was delicious, with freshly ground soybean milk and fried dough sticks. The hotel service attitude was very good and the room was clean! I will stay here again next time
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2022, and all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel has tight room availability on the day, and early booking is more favorable] Thank you for your comments! Your evaluation is a spur and encouragement to us. Vienna Hotel advocates a healthy sleep lifestyle. We have a fresh and comfortable environment; elegant and open space; sincere and loving service. Rest and recharge at Vienna Changsha Furong Middle Road, you can get physical and mental relaxation and a pleasant experience. We will always and always persist in working hard and moving forward.
Guest User
Suite - 1-Room (Cards, 1 living room, sofa)
Stayed in Apr 2024
Other
5 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Because all the twin rooms were booked, I booked a twin suite with a mahjong machine. Overall, it was very good! The hygiene and environment are good. Although it is in the downtown area, it is quiet in the hustle and bustle. The breakfast has a wide variety and is fresh and delicious. The most recommended thing is that they are pet-friendly. Because I brought a 17-year-old dog, many hotels did not accept orders, but only Vienna International Hotel did not despise and allowed us to bring it in. Thank you very much! It made us feel at home. I will definitely recommend it to my relatives and friends to stay again. Thank you, employee 006😘
Original TextTranslated by Google
Response from Property: [The hotel is newly renovated in 2022, and all room types have windows] [Double parking lot in a single-family yard near May Day Square in Changsha, the latest delayed check-out in Changsha] [The hotel has tight room availability on the day, and early booking is more favorable] Thank you very much for your full score review. From the moment you walked into the lobby, you have become a family member of our Vienna Furong Middle Road May Day Square store. A greeting and a smile seem to have become Xiaowei's inertial mode of hospitality. Thank you again for your satisfaction and praise for Xiaowei. We will do better and look forward to meeting you next time! Thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Standard Double Bed Room With City Center Night View&Latex Mattress
Stayed in Apr 2024
Solo travelers
1 review
1.5/5
Posted on Apr 5, 2024
The price does not match the environment at all, and the breakfast is not good either 🙅🏻♀️The front door is beautiful, but the room is very small, the furniture is old, and there is not even a table. I am speechless 😑It is more than 500 yuan after all💰... In short, I am very dissatisfied and will not consider staying here next time. The originally good trip was greatly affected by such a stay experience.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Changsha Furong Middle Road Wuyi Square. I am very ashamed to give you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! Recently, it is the Qingming Festival, and the prices of hotels in the city center have been adjusted upwards. This is determined by market relations. Breakfast has been updated recently, providing hand-ground soy milk, tofu pudding, and breakfast varieties are updated according to the season. . This hotel was completely renovated and upgraded to version 5.0 in 2022. Vienna Changsha Furong Middle Road is located at the intersection of Furong Middle Road and Yingpan Road, No. 459, Section 1, Furong Middle Road, in the bustling area of ​​​​CBD center of Changsha City. It is a 5-minute walk from Exit B of Martyrs Park South Station on Metro Line 6 and about 800 meters from Exit 4 of Furong Square Station on Line 2. It takes about 8 minutes by car from the hotel to Huangxing Pedestrian Street, IFS Guojin Center, Wuyi Square, Taiping Street, and Pozi Street. It is a 20-minute drive from Yuelu Mountain Yuelu Academy. It is a 35-minute drive from Changsha Huanghua Airport. Metro Line 6 can go directly to the airport, and the transportation is very convenient. If you are not satisfied with the room, you can call the front desk to help you change a satisfactory room type next time. You can give feedback to the front desk or the duty manager. It is because of more valuable opinions from customers that we can grow better. I apologize to you again and hope to get your understanding. I also look forward to your next stay. I wish you a happy life and smooth work!
Guest User
Superior Double Bed Room With City Center Night View&Office Round Table And Chair
Stayed in Mar 2024
Family
33 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The hotel is very close to the Provincial Museum. The parking lot is large, the service staff are proactive and enthusiastic, and the laundry room is convenient for tourists traveling long distances to clean their clothes. The food in the restaurant on the third floor is average, and I also had breakfast at his house. The pumpkin and white potatoes were all cold, so it felt average.
Original TextTranslated by Google
Response from Property: [The hotel will be newly renovated in 2022, all room types have windows] [Double parking lots in a single-family yard near Wuyi Square in Changsha City, the top three latest late check-outs in Changsha City] [The hotel has tight room availability on the day, booking in advance is more favorable] Dear Hello, distinguished guest! I am very happy to bring you such a wonderful experience during your trip to Changsha. Satisfaction is only our starting point. Surprise and touching are our ultimate goals. Here, we adhere to our original aspirations and constantly improve ourselves. Where will we end up after thousands of rivers and mountains? This is my home. All the staff at Vienna Hotel look forward to your next visit!
Guest User
Standard Double Bed Room With City Center Night View&Latex Mattress
Stayed in Mar 2024
Couples
2 review
1.7/5
Posted on Mar 10, 2024
The first call was to the front desk. A guy answered. I asked if there was a microwave. He said no. He asked if there was anything I needed. I said I wanted to heat up a dish. He said, "Just bring it down. I'll find a way to heat it up for you." I said I wasn't there at the time and would go over later. He said, "Okay, just bring it down." After a while, I went downstairs. The woman at the front desk told me that there was no microwave and it couldn't be heated. I said I called and you said I came down because you said it was OK. She asked me who I called. I checked the records and they said no. They asked us to find a way ourselves. I came down because you promised me to! Then I went back and made two calls in a row. They hung up immediately after the call was connected. Why didn't they answer the phone? The second point is that on the evening of the 7th, I went to the front desk to ask if there were any nail clippers. They said no. I said, "Okay," and left. Today, when I checked in my luggage, I saw a nail clipper in the tool box. What's wrong? Don't ask. If you ask, there's no one?
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Changsha Furong Middle Road Wuyi Square. I am very ashamed to give you a bad feeling. Regarding the problem you reported, I need to explain to you that there is no microwave at the hotel front desk. The guy may want to help you get it to the convenience store next to the hotel to heat it up for you. When you went downstairs, the little brother was not there, and the new little sister was not clear about the situation. We will strengthen employee training on this point and try to meet every requirement of the guests. Nail clippers are sharp objects and will not be provided by the guest room. Guests will return them to the front desk after use. What you see should be returned by the previous guest. There is no situation of deliberately not borrowing, please understand. I hope you can give us a chance to improve, welcome next time!
Guest User
Superior Twin Room (City Center Night View&Office Desk And Chair)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 4, 2024
The service is really good! The front desk is also very good! The air conditioning in the room is super strong. It's quite cold outside, but the room is so hot that I almost sweat (the air conditioner was already turned down at 21 degrees at that time). The robot delivery is also very fast! (But the phone in my room is broken, so I can't receive the notification when the robot delivers the food. I heard the clang of the robot leaving the elevator and judged that it delivered it). Then it is a little distance from the subway station, about 1km. It costs 6-8 yuan to take a taxi, and it takes about 10 minutes to walk. The breakfast dishes are also very good. I didn't take pictures of the hotel, so I'll post a few pictures of the travel.
Original TextTranslated by Google
Response from Property: [Double parking lot in a detached yard near Wuyi Square in Changsha, the latest late check-out in Changsha] Thank you for your recognition of our Xiaowei. From the moment you enter the store, Xiaowei will always pay attention to your details and make you feel at home. Xiaowei advocates the concept of sincere, enthusiastic, polite and thoughtful hospitality. Thank you very much for choosing Vienna and leaving this review. I am very happy to receive such a high evaluation from you! I hope Vienna Changsha Furong Middle Road Branch will be your second home away from home! Xiaowei is looking forward to seeing you home again!