Changsha Furong Middle Road Hunan Museum Atour S Hotel Reviews

Clean and the location is convenient for my next day meeting.

Nice hotel for a first visit in Changsha. Location was good at close to the center. Gym facilities were poor which is something I value in a hotel. Worse than photos. Basically the gym was a hallway. Other than that the hotel served a purpose and had nice spacious clean rooms with a good location.

Really enjoyed staying at this hotel, the location is very good for sightseeing in Changsha. Just a 15 minute taxi from Orange Island, close to the night markets and not far from the bar street either. Slow elevators, but everything else was great.

Thank You for such a nice service and treatment! Thank You appreciated !

Good!!!

It’s really nice.

The room was very clean, the front desk lady provided good service, she arrived early and helped me check in early after checking out. When we checked out, it was hot and she gave us two bottles of water to drink on the way.

The hotel is very nice! The scenery is good, the hotel lobby is also bright and clean, you can see the lake view of Martyrs Park, Qiqi's service attitude is good, recommended! It is very close to the museum and there are many delicious foods around. Members can check out late until 4 o'clock, which is great!

The overall facilities of the hotel are good, the floor is high and the view is good. The front desk staff is warm and enthusiastic, and handles things efficiently. It is a good accommodation experience.

Shi Sheng, the director, is very responsible. He helped to upgrade the room type for free, thank you. I will only stay here when I come to Changsha in the future. It is close to the city center and there is no traffic jam like in the city center.

The room is clean, the air conditioning is not good, the elevator is hard to get on the high floor. The breakfast is average, the choice is not good and the taste is not good. The service attitude is not bad, but it does not meet the 4-star standard overall

I changed three rooms in two nights, and I knew how outrageous it was. The toilet was clogged in the first room, and the hygiene was very bad in the second room. The shower pipe in the third room was old and leaked, and the air conditioner had a peculiar smell. I slept with it for one night. Anyway, I will not book it again. It cost more than one thousand for two nights, and I was not happy at all.

I booked two one-night double-bed rooms with wooden views at Atour S Hotel, Furong Middle Road, Wuyi Square, Changsha, for July 5. This was the worst experience I had staying at Atour! I went to the hotel front desk at noon on July 5. When checking in, I was asked to provide a mobile phone number, saying that it was convenient to contact us. In fact, they directly processed Atour membership without our consent, infringing on customer rights and overbearing operations. Later, I communicated and negotiated with the hotel in the evening. The front desk manager said that he had mentioned to us that we had registered as a member, but after watching the front desk video, he did not mention that providing a mobile phone number and verification code was for registering as a member. He said that it was a mistake made by the front desk staff, and the solution was to refund the price difference of 200 yuan with souvenirs and upgraded room types. During the entire communication process, I did not feel the manager's apology for handling the matter. Instead, we communicated until 12:30 in the morning. We didn’t want to waste our rest time. When the room card was taken away by another friend, we asked the front desk to help us swipe the elevator card. The staff confirmed the room information with us very "rigorously" regardless of us wearing pajamas and hotel slippers. At this time, I was furious. They didn’t consider the customers when they should have. They issued membership cards under the pretext of considering the customers for fear that they would lose their mobile phones and ID cards during the trip and could not enter the room. At 7:40 in the morning, I woke up and opened the quilt to find a small bug crawling on the bed. In view of the hotel's attitude and operation in handling the problem last night, I chose to record a video and take photos to deal with the bug first, and then called the front desk. The front desk guy said: "There are bugs, right? Can I change your room?" I disagree with this treatment. First of all, the tone was relaxed and casual without any apology. I asked the front desk to report it to the higher level. After more than ten minutes, a male staff member wearing glasses came to the room to check. After finding the bug on the bed, he asked me: "Where did this bug come from?" He wiped the bug on the bed sheet with his hand and said "there will usually be traces". Then he told me that I needed to investigate the source of the bug. As a customer, can I understand that the hotel staff believes that this bug did not enter in a natural state? After I asked back, the staff member ignored it. When I walked out of the room, I asked how long the investigation would take. In the corridor of the room, I replied that I needed a few days to investigate. Then at 9 o'clock, I went to the front desk to check out and asked about the results of the matter. The two incidents gave us a very bad experience and were handled extremely unprofessionally. Because we were eager to return, we agreed to refund the 200 yuan difference through the Ctrip platform, but we also told the hotel staff that we needed to investigate the "source of the bugs" later. During the 6-day and 5-night trip in Hunan, the experience of this Yaduo was really bad. I hope that this arbitrary registration of customers for membership can be improved, and the professionalism of the hotel staff can be improved.

The room was very clean, the view from the 52nd floor was great, and the bedding was very comfortable. The hotel staff was very welcoming. They helped us take our luggage downstairs when we were catching a train, and also provided us with a data cable. Overall, it was a very good experience.