Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)

Vienna International Hotel (Changsha South High-speed Railway Station Sports New City) Reviews

Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)

Room 10031, Building 3, 4, No. 89 Shawan Road (Jilian Apartment), Changsha, ChinaView Hotel Details
Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)
Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)Vienna International Hotel (Changsha South High-speed Railway Station Sports New City)
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Vienna International Hotel (Changsha South High-speed Railway Station Sports New City) Guest Reviews

4.6/5
Very Good
1465 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(1465)
Positive reviews(1417)
Reviews with photos/video(133)
Offers pick-up/drop-offs(210)
Easy to get around(188)
Classy environment(161)
Friendly front desk staff(77)
Close to train station(64)
Delicious breakfast(55)
Perfect for business trips(36)
Convenient for shopping(27)
Negative reviews(48)
Balian
Deluxe Double Room
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 7, 2024
I checked in at the hotel around 2:00 am in the morning ,the check in process was fast and efficient ,this is my third time coming back to this hotel,it’s the only hotel i sleep in when i visit changsha ,the workers are great and have a good attitude to customers that is why i keep coming back and also recommend the hotel to friends and family ⭐️⭐️⭐️⭐️⭐️the location of the hotel is also good👍
Response from Property: Xiaowei is so happy that the master gave me five points of like! In Xiaowei's heart, you are our dearest family member, and we will do our best to give you the warmth and comfort of home. Your thumbs up is the best recognition and value for all Xiaowei's efforts! Gently wave your hand to bid farewell to the little master's departure, let the smile freeze forever, let the silent feelings flow in my heart, and affectionately miss you, my dear, all is well! I look forward to the return home of my little master with great joy!
NANONO
Deluxe Double Room
Stayed in Aug 2023
Solo travelers
11 review
5.0/5
Outstanding
Posted on Aug 26, 2023
The rooms are very clean,the location is so convenient because it’s not far from the train station
STJJJJ
Family Friendly Room (Double bed)
Stayed in Apr 2024
Family
13 review
4.0/5
Very Good
Posted on Apr 7, 2024
Spacious and clean room .
Response from Property: Dear guest, your feedback is the best driving force for us to move forward. We will continuously improve the service awareness of our hotel staff, Emphasize the improvement of service quality. All hotel staff look forward to your and your family's visit again! Wishing you a happy life!
Sid_dz
Superior Double Room
Stayed in Mar 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Mar 14, 2023
The location was convenient, with easy access to public transportation and nearby attractions. The staff was welcoming and went above and beyond to ensure my stay was comfortable and enjoyable. The room was spacious, clean, and well-equipped with modern amenities. The bed was comfortable, and the linens were fresh and soft. I especially appreciated the thoughtful touches like complimentary bottled water and a well-stocked minibar. The hotel's restaurant was also excellent, serving delicious meals with a good selection of drinks. The breakfast buffet was particularly impressive, offering a wide variety of fresh and tasty options to suit every palate. Overall, I would highly recommend the Vienna International Hotel to anyone visiting the area. The staff, facilities, and location all exceeded my expectations, and I would not hesitate to stay there again in the future.
Response from Property: Dear guest, your feedback is of great reference and practical significance for us to improve our service level. We really need your detailed feedback in order to improve our neglected service links. Thank you again for your detailed comments. It is the continuous concern and supervision of guests like you that enables us to continuously discover problems in our work, obtain corrections and make continuous progress. Looking forward to meeting you in a new environment, I wish you good health and a happy mood
Steve120390
Family Friendly Room (Double bed)
Stayed in Jan 2023
Couples
11 review
3.0/5
Posted on Jan 25, 2023
The hotel is convenient to the train station. 8 minutes by taxi. There is also a shopping mall behind the hotel which has McDonald’s, KFC a few other restaurants, cinema. The hotel itself is not generally bad, but they really need to find a new cleaner. The cleaner looked like a student. As soon as we enter the room, I found hairs on the floor, hairs in the sink and shower ! The bedding was stained by food !! Dust behind the TV. Really poor cleanliness and poor management control of quality. Find a new cleaner and I would come back.
Response from Property: Dear guest, hello! I am your online butler "Xiaowei". Thank you for taking your precious time to give a sincere review on Vienna (International) Hotel Changsha High-speed Railway South Station Sports New City Branch. I am very ashamed to bring you a bad feeling. Providing you with the highest quality check-in experience is the biggest pursuit of the hotel! I have taken your feedback into account and will improve it shortly. Sorry again, please give us a chance to correct our mistakes, Xiaowei looks forward to your visit again, check if I have corrected
Gem
Family Friendly Twin Room
Stayed in Feb 2024
Family
37 review
4.5/5
Great
Posted on Mar 23, 2024
Good location,
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2022
Business travelers
24 review
2.0/5
Posted on Nov 8, 2022
front desk boys are terrible. girls are good.
Response from Property: Hello, thank you very much for staying in our hotel and for your recognition of Xiaowei. We are committed to providing you with the most thoughtful service. If we did not get your 5-point praise, it is because Xiaowei did not do well. Xiaowei hopes that every time Every guest who stays in a hotel experiences the pleasure of traveling. Sincerely hope to meet you again in the near future!
Journey with pillow
Superior Room (2 beds)
Stayed in Sep 2023
Friends
4 review
4.7/5
Amazing
Posted on Sep 25, 2023
Good place
Response from Property: Thank you very much for your praise, looking forward to your next visit, I wish you a happy life!
Anonymous User
Superior Room (2 beds)
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 4, 2023
nice~
Lencelot
Deluxe Double Room
Stayed in Jun 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jun 26, 2024
I am an old customer of Vienna. The service at the South High-speed Railway Station store is really considerate. There is also a wide variety of food and drinks to visit in the nearby complex. The location advantage is obvious. Next time I come to Changsha on a business trip, I will choose this place again!
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Response from Property: Thank you for your review! We are glad that you had a wonderful and pleasant time in the hotel. Thank you for your support. It is your affirmation that gives us the motivation to keep improving and pursuing perfection. In Vienna, our aim is to make every guest feel better when leaving than when arriving. We are glad that you have fully experienced the rejuvenating experience brought by Vienna. The people of Vienna will spare no effort to provide you with a personalized, intuitive and rejuvenating quality experience. We will provide each guest with personalized leisure enjoyment with a meticulous service spirit. Looking forward to your next visit!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The pick-up service at the South High-Speed ​​Railway Station is great. The hotel facilities are pretty good. The sanitation is very clean. There is a self-service laundry room. The front desk arranged a free room upgrade. Like it
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Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Convenient transportation, pick-up service, reservation required, clean rooms, rich breakfast, cheap price, you can consider buying it if you need it
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Guest User
Deluxe Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Changsha is very lively, I will come again next time. The location of the hotel is very convenient. You can make a free reservation for pick-up at the South High-Speed ​​Railway Station at the front desk. This service is great. It is about 500 meters away from the subway entrance. There is a Sam's Club and the Cha Yan Yue Se shopping mall behind it. It is highly recommended to stay!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are very happy to bring you such a wonderful experience in Changsha. Satisfaction is only our starting point, and surprise and touching are our ultimate goal. Here, we stick to our original intention and constantly improve ourselves. No matter where you go, this is my home. All the staff of Vienna Hotel look forward to your next visit!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 25, 2024
The service of the lady at the front desk was very thoughtful. She helped me deliver the supplies I needed in special circumstances, and also gave me a few more bottles of water considering my situation. The location of the hotel is very convenient, with a subway mall and Cha Yan Yue Se behind it. When we checked in, they knew we were here for tourism and provided us with their own Changsha travel guide. They were really enthusiastic and recommended to stay here
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Response from Property: Dear guests, thank you very much for your support and trust in our hotel! Your comfortable experience is our consistent pursuit, and your affirmation is the greatest encouragement to us. We will continue to work hard to give you more impeccable professional services and detailed experience to make your journey perfect. Looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on May 25, 2024
Booked for a friend. The front desk was very welcoming. They upgraded the room for free. Seeing that I didn't book breakfast, they gave my friend two breakfast coupons. They also provided a drop-off service from the hotel's South High-Speed ​​Railway Station. They were really welcoming.
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Response from Property: Thank you for your serious review and your affirmation of our service and hotel quality. We will definitely do every detail carefully to make consumers more satisfied. We look forward to your next visit!