Changsha Zidongge Letian Hotel

Changsha Zidongge Letian Hotel Reviews

Changsha Zidongge Letian Hotel

No. 88 Yuanda 1st Road, Furong District, Changsha, Hunan, 410001, ChinaView Hotel Details
Changsha Zidongge Letian Hotel
Changsha Zidongge Letian HotelChangsha Zidongge Letian HotelChangsha Zidongge Letian Hotel
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Changsha Zidongge Letian Hotel Guest Reviews

4.5/5
Good
578 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(578)
Positive reviews(546)
Reviews with photos/video(157)
Easy to get around(122)
Convenient location(88)
Close to train station(59)
Delicious breakfast(44)
Friendly front desk staff(40)
Large rooms(37)
Luxurious(9)
Has rooms for families(7)
Negative reviews(32)
LShannon
Superior Parent-child Room
Stayed in sep 2024
Travel with friends
5 review
3.2/5
Posted on 11 sep 2024
Highly NOT recommended. Service is non-existent. Arrived late around 0030hrs on 11 Sep. The hotel receptionist gave the impression that we had interrupted her break. Throughout the whole engagement, there was NO smile on her face. She was rude, and her tablet was still going on with the show she was watching. Breakfast was meh. Tried to get some information from the hotel staff (different staff) in the morning about getting to the train station. She basically said, just navigate your way there, won't go wrong. Then I followed up with a question, whether to turn left or right after exiting the hotel, she insisted that I navigate on my own as she couldn't tell for sure. If you like the location for its closeness to the train station and need no interaction with the staff, you can stay here. Otherwise, if you wish to feel welcome by the Changsha people, I suggest you stay away.
Response from Property: Dear valued guest,Thank you for taking the time to share your experience at our establishment. We are truly sorry to hear that your stay was not up to the standards you expected. We strive to provide a warm and welcoming atmosphere for all our guests, and it is disheartening to know that you felt otherwise.We acknowledge the issues you faced with the late-night check-in and the receptionist's demeanor. We take your feedback seriously and will address this matter with the appropriate team members to ensure that our staff maintains a professional and friendly attitude at all times.Regarding the breakfast and the directions to the train station, we apologize for any inconvenience caused. We are committed to improving our services, and we will work on enhancing our staff's knowledge and willingness to assist guests with their inquiries.We understand that a hotel experience is not just about the location but also about the interactions and service provided by the staff. We appreciate your candid feedback and will use it as an opportunity to make necessary improvements.Once again, we apologize for any distress caused during your stay and hope that you will give us another chance to serve you better in the future.
giuseppe
Superior Parent-child Room
Stayed in may 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2 may 2024
The hotel and the rooms are clean, well designed and comfortable. Optimal position next to the train station. We did a late check in and a very early check out, but the staff was friendly and helpful with our needs. A special mention to ms Xiao Ceng from the front desk: she helped us communicate with the rest of the staff with her excellent English comprehension skills. Furthermore, she answered to all our question about the interesting spot of Changsha with precision and kindness. A true jewel of employees, her boss should be happy to have her in his team!!
Response from Property: Dear Guest,Thank you for your recognition and support. We deeply appreciate every single need and expectation you have shared with us. It is our sincere commitment to strive towards meeting and exceeding your expectations.We strive to provide a five-star experience for all our guests, and we are committed to making continuous efforts to improve our services. We look forward to your next visit and the opportunity to create an even more perfect service experience for you.Thank you again for choosing us, and we hope to see you soon.Best regards, [Ailikin]
Jaturong Jongsatitpaiboon
Superior Family Room
Stayed in dic 2023
Travel with friends
18 review
4.5/5
Great
Posted on 8 dic 2023
Good location for catching a train on the next morning day. Room is. A bit old but clean and quite large for 3 persons Extra bed is not comfortable.
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. The temporary extra beds in the hotel are relatively small and not very comfortable. We recommend that you consider a triple room for your next stay. We look forward to your visit again! I wish you a happy life!
Nicolas Thevenot - 段誉
Superior Room (2 beds)
Stayed in feb 2024
Family
4 review
4.7/5
Amazing
Posted on 21 feb 2024
Overall good. I just wish they have a gym.
Leapcat
Superior Suite - Triple Occupancy
Stayed in jul 2023
Family
1 review
4.5/5
Great
Posted on 5 ago 2023
Very nice hotel however seems a bit old and worn…. Still a very pleasant experience!!
Guest User
Superior Double Room
Stayed in dic 2021
Travel with friends
1 review
5.0/5
Outstanding
Posted on 11 dic 2021
Theroomissobig.Mydeepestimpressionofthishotelisthequalityleveloftheirservice.Theirsmilecanlightupyourheart.Feltlikehome,sowarm.Servicewasalwaysatthetopfromcheck-in,roomservice,butler,receptionist,check-outtillbringmybagstothecar .Unforgettableexperience.Iwilldefintelygobackagain.Wishthehotelkeepupthegreatworkandmaymanymoresuccessescometothehotelandallpersonnel.
6/11
Guest User
Superior Parent-child Room
Stayed in ago 2024
Family
2 review
5.0/5
Outstanding
Posted on 31 ago 2024
The service is very good and the room is very clean. I will definitely stay here again if I have the opportunity in the future. The lobby manager deserves more praise for upgrading the room for free. It was a very good experience!
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Guest User
Superior Double Room
Stayed in ago 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on 12 ago 2024
Very satisfied. The beautiful lady Hou Ting's service is very considerate and patient. I accompany my children to participate in basketball games nearby. It's very comfortable, very close and convenient for transportation.
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6/7
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Zidongge Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Guest User
Superior Double Room
Stayed in may 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on 3 may 2024
The room is very spacious and has everything you need. It is business style and close to the train station and subway. It has convenient transportation and is the first choice for business travel.
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Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Thomas2022
Deluxe Family Suite
Stayed in may 2024
Family
4 review
5.0/5
Outstanding
Posted on 3 may 2024
The family suite is very spacious, the breakfast is rich, the price is moderate, the location is convenient, and the service is good!
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Superior Parent-child Room
Stayed in may 2024
Family
1 review
5.0/5
Outstanding
Posted on 2 may 2024
The location is just a few hundred meters from the train station, easy to find, close to the subway entrance, good environment, toilet and shower are separate. The customer service manager has a good service attitude, warm and thoughtful. We took our children out for a trip and booked a parent-child room. It was comfortable. We lost our glasses in the room and they also helped us find them. Thank you very much to the staff
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Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying in Zidongge. We look forward to your visit again to review our progress and wish you a happy day!
Xiaomuke360
Premium 2-bed Room
Stayed in may 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 2 may 2024
The hotel is very conveniently located near Changsha Railway Station and the subway entrance. A few subway stops will take you to Wuyi Square, IFC, and Orange Island. The hotel's services are very considerate, with a warm and homely environment and thoughtful all-day services. If I have the opportunity to come to Changsha, I will continue to choose this hotel!
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Response from Property: Dear guests: Hello! The stream flows slowly, and time is soft. Thank you for your support. We will continue to provide the same good quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Premium 2-bed Room
Stayed in may 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2 may 2024
The hotel is in a prime location with convenient transportation. It is very close to the subway entrance, May Day Square and Orange Island. The hotel facilities are complete, the rooms are clean and tidy, and the stay is very comfortable. The service of the staff in each position is very good, very proactive and enthusiastic. The hotel feels like home. The breakfast is also good with many varieties. I personally think it is very cost-effective and worth recommending!
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Response from Property: Dear guest: Hello! Thank you for coming back! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory. Despite the vicissitudes of life, the warmth in memory remains unchanged. I hope Zidong Pavilion will be the eternal warmth in your memory! Welcome to come back often! Wish you: well!
Guest User
Superior Double Room
Stayed in abr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 28 abr 2024
I stayed in a king-size bed room. The room was very large and the external environment was very quiet. It was a great accommodation experience! It was also very convenient to travel. There was a subway entrance about 100 meters away!
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Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Superior Parent-child Room
Stayed in abr 2024
Family
5.0/5
Outstanding
Posted on 28 abr 2024
The room is spacious, clean, and warm. I felt so comfortable that I didn't want to go out. The service attitude was also good. I asked for an extra quilt and it was delivered enthusiastically. I am very satisfied! Thank you!
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Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Zidongge will be the warmest and most unique one in your memory! Wish you well!