Modena By Fraser Changsha

Modena By Fraser Changsha Reviews

Modena By Fraser Changsha

No. 416 Section 1 of Furong Middle Road, Changsha, ChinaView Hotel Details
Modena By Fraser Changsha
Modena By Fraser ChangshaModena By Fraser ChangshaModena By Fraser Changsha
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Modena By Fraser Changsha Guest Reviews

4.7/5
Outstanding
1403 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(1403)
Positive reviews(1367)
Reviews with photos/video(233)
Delicious breakfast(121)
Friendly front desk staff(83)
Near shopping area(77)
Convenient for shopping(68)
Great swimming pool(47)
Stayed multiple times(24)
Loved the night views(13)
Clean pool(10)
Negative reviews(36)
Guest User
Premier Apartment - 3-Room (Bathtub)
Stayed in Jun 2024
Family
7 review
3.5/5
Posted on Jun 15, 2024
Far from subway station, main entrance is at basement so most taxi drivers will just drop you along the main road and you have to drag your luggage through the mall. Lack clear signage. No disposable slippers provided. Front desk service lukewarm. View from the room is good. Breakfast spread is acceptable. Clean and comfortable but showing signs of age.
Response from Property: Dear guests! Thank you very much for choosing to stay at Modena By Fraser Changsha. We regret to see that the rating you gave us is not satisfactory to you, we have added signs up to 4.5-6 meters at the three entrances of Xiangchun Road, Furong Road and Caiyi Road to help guests find us more easily, if you need any route guidance next time, please contact our Front Desk Guest Relations Officer, they will give you direct route guidance, the apartment has always attached great importance to the experience and feelings of guests, we are very willing to listen to the opinions and suggestions of all guests, and make corrections and improvements in time. If you wish, please feel free to contact me and we will do our best to make your and all guests have a happy and enjoyable "home away from home" experience. I wish you all the best and a happy life!
Jiamei Eng
Studio Executive
Stayed in Dec 2023
Couples
3 review
4.2/5
Very Good
Posted on Dec 10, 2023
Although the room furniture is slightly dated, it is conveniently located next to i-City mall and serves as a centralised location to explore Changsha. Opt for the daily breakfast and you will not be disappointed. Most of the local food can be found at the buffet and the view on the 43rd floor is magnificent. The only downside was the strong smell of cigarettes that permeated the air in the room. Remember to bring your own swimming cap if u intend to utilise the indoor swimming pool, otherwise u will not be allowed to enter the pool. Swimming caps retail at 40CNY a piece, so BYOC (Bring Your Own Cap)!
6/8
Response from Property: Dear guests, thank you for choosing Modena By Fraser Changsha and sharing your experience, your feedback is important to us and is an important support to help us continue to improve and improve. I read your review carefully and I'm really sorry for not being able to provide you with the quality experience we all expected, I'm sure we could have done more and better as you expected, the issue with the room deserves me and my team to reflect, review and revisit, take care of every guest as always, apologize again, I've recorded your feedback in your guest history files, looking forward to your next stay, I'll personally check to make sure you're flawless, trust me and my team, look forward to seeing you again, good luck!
Guest User
Deluxe Double Room Apartment
Stayed in Feb 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 14, 2024
Checking and late checkout was pretty smooth and customer oriented. Our son liked the big swimming pool very much, even though the water is a bit cold. Breakfast view on floor 43 is awesome and the buffet feature more Chinese cuisine which is totally fine. Food was a bit cold, but tasty. Would come back for sure next time we travel to Changsha.
Response from Property: Dear guests, it is a pleasure to see that you are satisfied with our services and facilities. The theme of the apartment is warm life and appreciating Changsha. We are committed to providing our guests with the utmost personal services and facilities so that they can always enjoy a warm, comfortable and beautiful environment. I hope that next time you can get full marks of praise, all the staff of Modena By Fraser Changsha sincerely welcome you to stay again.
Guest User
Deluxe Double Room Apartment
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 3, 2023
Clean rooms, big swimming pool and very nice breakfast selection which was free for children too. Staff were super friendly and very quick to help whenever we needed anything. Will definitely come again!
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit!
Guest User
Guestroom - Single Occupancy, City-View
Stayed in Jul 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 26, 2023
Upmarket 4star hotel, rooms were spacious and well kept, has coffee lounge, and good breakfast facilities. Close to all types of shopping and restaurants. Facilities within hotel gym/swimming pool etc easy to access and well maintained. Will definitely stay again on future visits
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit!
Threewut
Superior VIP Member Apartment
Stayed in Jan 2024
Friends
5 review
4.2/5
Very Good
Posted on Jan 7, 2024
6/10 The hotel location is good right next to the mall and convenient to go around just a little bit hard to find way in. I chose the hotel because i wanna spend my last day in China with the pool and sauna turnt out the day i checked in the pool and sauna were closed 😭. The room was ok clean and tiny not much space to unpack my stuff. The staff were great
Response from Property: Dear guests, sincere greetings from Modena By Fraser Changsha. Thank you for your valuable review, we apologize for not making your stay a satisfying experience, I am sure that we can do more and better than you expect, and the staff of the apartment are always ready to welcome you back and will do everything we can to prepare for your next visit and create more memorable memories and experiences. Sincere wishes and greetings.
Guest User
Deluxe Double Room Apartment
Stayed in Nov 2023
Family
1 review
4.0/5
Very Good
Posted on Dec 27, 2023
The hotel is connected to a shopping mall with two convenient stores downstairs. Hotel staff were helpful. The rooms were dated though. Yellowish water came out from the bathroom faucet we had to change room.
Response from Property: Dear guests! Thank you for choosing to stay at Modena By Fraser Changsha, and thank you for your valuable comments! Please accept my sincerest apologies for not being able to meet your expectations during your stay due to room problems; We know that this can be a very frustrating process and experience. Allow me to assure you that this was definitely an accident and not a highly praised level of service that we received. In response to your feedback, we immediately launched a survey and implemented the necessary improvements to ensure that we create unforgettable memories for our guests. While our team is doing everything we can to reduce the occurrence of such incidents, it is clear that we still need to step up; Thank you again and hope to welcome you again in person soon with sincere greetings and best wishes.
Guest User
Guestroom - Single Occupancy, City-View
Stayed in May 2023
Solo travelers
4 review
4.2/5
Very Good
Posted on May 18, 2023
The hotel is a 5min walk from Wenchangge Metro station away which takes you directly to Wuyi Square by taking the Line 1. Overall the Hotel is clean and the staff is helpful. Also Breakfast has everything you need.
Response from Property: Dear guest, thank you very much for sharing your stay with us. We are very happy and proud to hear that you recognize the service and hardware of the apartment. Providing quality service to our family is our constant goal. The apartment is located in the heart of Changsha's "financial ecological zone", where you can not only experience the illuminated Wuyi Square, the famous Huangxing South Road Pedestrian Street, IFS International Financial Center, but also feel the tranquility and tranquility hidden in the city. You can relax in the swimming pool gym on the 5th floor of the apartment, or you can sit by the window of the Western restaurant on the 43rd floor, drink fragrant coffee, and watch the sunset slowly disappear under the light of the Xiangjiang River. Hope to get your five-star review next time, and look forward to you and your family and friends coming again!
Melissa
Guestroom - Single Occupancy, City-View
Stayed in Sep 2023
Friends
1 review
5.0/5
Outstanding
Posted on Sep 17, 2023
Totally worth it!!! We loved the place and the amenities are super great. We stayed for one night but would have stayed for more. The location couldn’t be better, near most touristic location and very centric, also super good for rest. For those worrying about swimwear, they also sell some by the swimming pool.
Response from Property: Dear guest, thank you for your five-star review. It's great to see that you are satisfied with our service. The theme of the apartment is a warm life and a taste of Changsha. We promise to provide customers with the most comprehensive personal services and facilities, allowing them to always enjoy a warm, comfortable, and beautiful environment. Thank you again for your positive feedback. All employees of Modena By Fraser Chansha sincerely welcome you to stay again.
Guest User
Deluxe Double Room Apartment
Stayed in Mar 2024
Family
24 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Convenient and comfortable with easy checkout
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit!
Sha~
Guestroom - Single Occupancy, City-View
Stayed in Jan 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 21, 2023
The service was really really good! I contacted them before coming and they helped to get a taxi waiting at the airport, even the day after they helped me book a car to the train station which help a lot for my travel. They even helped me with my luggage, and if you have any problems just ask them and they will definitely try to help you as much as they can. The room is also clean and big! The scenery is awesome, you can enjoy night city views and transportation is also easy just walk for around 5mins and you will get to the subway. Even buying food and things are convenient since there is a mall right below it.
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to have your praise for the hotel's warm service, and nominated and praised our colleague owen, we will continue to maintain the quality of service, so that you can continue to choose our hotel and feel at home, sincerely look forward to your next visit!
Teri T. Tan
Premier Apartment - 3-Room (Bathtub)
Stayed in Sep 2023
Friends
23 review
5.0/5
Outstanding
Posted on Sep 22, 2023
Good service, and staff attitude was great, the rooms were big n spacious
Response from Property: Dear guest, thank you for your five-star review. It's great to see that you are satisfied with our service. The theme of the apartment is a warm life and a taste of Changsha. We promise to provide customers with the most comprehensive personal services and facilities, allowing them to always enjoy a warm, comfortable, and beautiful environment. Thank you again for your positive feedback. All employees of Modena By Fraser Chansgha sincerely welcome you to stay again.
Guest User
Superior VIP Member Apartment
Stayed in Apr 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Great place, Allen amd the rest of the hotel and swimming pool staff was very friendly and helpful. Swimming pool and sauna are excellent
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. It is honored that the warm service of the apartment can be praised by you, and nominated and praised colleague Allen, for which we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, sincerely look forward to your next visit!
Guest User
Guestroom - Single Occupancy, City-View
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 4, 2023
Good location
Response from Property: Dear guest, thank you for choosing Modena By Fraser Changsha, thank you for sharing, I am very happy to accompany you to spend a good and happy time;The hotel is located in the BOFO international Plaza, directly in the mall can easily open Changsha's major Internet celebrities shop:The hotel is only 10 minutes' drive from Wuyi Square, Pozi Street and Taiping Street, and 10 minutes' walk to Hunan Provincial Museum and Martyrs' Park!Here is the ideal choice for your leisure vacation and summer vacation. Your praise is also the inexhaustible motivation for our service.We sincerely look forward to your visit again!
Liam
Studio Deluxe Room
Stayed in Mar 2023
Solo travelers
111 review
5.0/5
Outstanding
Posted on Mar 29, 2023
Great room. Amazing projector screen and comfortable bed. Cleaning service is pretty good as well.
Response from Property: Dear guests, thank you for choosing to stay at Modena By Fraser Changsha and taking the time to give us good reviews. We are honored to receive your praise for the warm service of the apartment, and we will continue to maintain the quality of service, so that you can continue to choose our apartment and feel at home, and sincerely look forward to your next visit!