Yujian Meihao Hotel

Yujian Meihao Hotel Reviews

Yujian Meihao Hotel

No#1209, Furong district, Changsha, Hunan, PRC, Changsha, ChinaView Hotel Details
Yujian Meihao Hotel
Yujian Meihao HotelYujian Meihao HotelYujian Meihao Hotel
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Yujian Meihao Hotel Guest Reviews

4.8/5
Excellent
1236 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1236)
Positive reviews(1220)
Reviews with photos/video(496)
Classy environment(190)
Awesome amenities(159)
Friendly front desk staff(150)
Delicious breakfast(68)
Many amenities(54)
Near shopping area(49)
Convenient for shopping(40)
Luggage delivery service(6)
Negative reviews(16)
Guest User
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Amazing hotel. Very clean and smells amazing. Staff is very helpful and professional.
Response from Property: [ ❤️ Thoughtful service and warm experience ❤️] [ ❤️ Thoughtful service and warm experience ❤️] Dear guest: Hello! Thank you for your stay and feedback. We are very pleased that our service has been recognized by you. Your satisfaction is our greatest happiness! We are committed to creating a hotel that is "exquisite, fashionable, and green" with high cost performance. We believe we will do even better! Looking forward to your next visit and wishing you a happy life
Anonymous User
Stayed in Apr 2023
Business travelers
4 review
1.0/5
Posted on Apr 18, 2023
Hygiene: The toilet has stains, which are yellow and disgusting. The staff said it was "environmentally friendly paint" and it cannot be wiped off during decoration. However, I scratched it and used my room card and fingernails to wipe it off. This shows that this so-called "Environmentally friendly paint" may contaminate the body, and it sticks directly to private parts of the toilet. Later, I was taken to see a new room, and they also had this paint problem. I couldn't believe that the entire hotel cost hundreds of dollars. Not a single room is clean? There is a disposable toilet seat, which is just a piece of plastic. The quality is not as good as the plastic gloves taken out. When I went to bed at night, I opened the quilt and found that, my dear, the sheets on the bedside were also yellow, and the whole bedding also had a strange smell. I reported all the problems to the front desk, but apart from the initial offer to show me a new room and change rooms, there was no other expression, not even an apology! ! They keep making excuses saying that it was like this when the last company sold to them! Because the business trip place was nearby, it was very late at 4 or 5 pm, and there was no other hotel, so they made do with it. In the end, they just pretended that it had never happened! Three to four hundred and one nights is equivalent to the charges and prices of a three or four-star hotel! The service is not even as good as a youth hostel! I chose a breakfast when I made the reservation. When I checked in, I specifically confirmed that it was the 16th in the morning. However, at night, it turned out to be the 15th. If I hadn't found out in time, would I have been stopped outside when I went to eat? How embarrassing! No sense of service, unprofessional! !
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Response from Property: Dear guest: Hello, we are sorry for the inconvenience caused to your stay. We will gradually solve the problem of the bucket you mentioned. We will also report the other contents you mentioned to various departments to strengthen supervision and management. Thanks again for your comments and suggestions.
Guest User
Stayed in Apr 2023
Couples
4 review
2.5/5
Posted on May 2, 2023
I chose this hotel to stay on May 1st, but I didn’t expect that the whole hotel is facing the street, and the windows and walls of the room are not soundproof. I live on the 6th floor, and I can hear the street clearly at night, so let alone the street. There are all kinds of horns. Besides the hotel facilities, the facilities are still relatively new. What I want to complain about is the air conditioner. The air conditioner can’t be adjusted by itself, and it keeps at 21°C. It can only be turned off when it’s cold, and it’s a bit hot when it’s turned off. Moreover, the air conditioner panel is simply a bug. Turn off the lights at night, and the air conditioner panel is right next to the bed, and it’s not bright enough! Affect sleep! Besides the service, the service at the front desk in the next few days was pretty good, but it was a bit uncomfortable when we checked in on the first night. We gave our ID cards when we arrived. The yellow-haired service staff at the front desk kept calling after receiving a call. After a long call, we waited next to us in the middle of the night. During this period, a boy walked into the front desk. The only thing that is okay is that it is not far from Yangfan Night Market, more than 700 meters away.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying in Yujianmei Hotel. I am very sorry for the inconvenience caused by your stay. The glass of our hotel is made of double-layer soundproof glass. The air conditioner is a central air conditioner. Thank you for your valuable opinions. I believe that under your supervision and support, we will continue to work hard to do a good job in various services, provide more friends with comfortable, convenient and friendly services, and create a place to sleep well! I wish you smooth work and happy life!
Guest User
Guestroom (2 beds)
Stayed in Mar 2023
Friends
7 review
1.0/5
Posted on Mar 16, 2023
Check in early in the morning, the front desk said that it needs to add 60 yuan for the hour. After checking in at 4 o'clock, the sound of water ticking on the ceiling was so loud that I couldn't sleep. I communicated with the front desk that there was no standard room and I had to change to a big bed. I said that I would change it the next day. , After waking up at 12 o'clock the next day, the front desk said that the cleaning aunt came over and didn't hear the sound of water. If you want to change the room, you need ➕ sanitation fee, because it's not their reason. I said it was very noisy during the day so I couldn't hear it. The front desk said it was originally I asked you to check in two hours early. I said we didn’t check in early for free and we also charged 60 hourly fees. The front desk with yellow hair and short hair had a bad attitude and said that I need to ask for instructions. Later, I changed the room. The sound insulation of the hotel is very poor , on the road, the sound of passing cars in the middle of the night is like opening the window, I will never live again after the experience is extremely bad
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for choosing Yujian Meihao Hotel! We feel very uneasy and sorry when we read your review! According to the online order, we understand that you checked in on March 14th and left on the 15th. The normal check-in time of the hotel is 12:00 noon on the same day, but you actually checked in at the front desk at 4:00 am on the 14th, which is equivalent to your early check-in by 8 Hour. According to the hotel check-in charging standard, we need to charge you an hourly room rate of 30 yuan per hour, a total of 240 yuan. Out of understanding and care for our customers, we only charge you an additional 60 yuan for the hourly room rate for 2 hours. We apologize for the inconvenience caused by the abnormal dripping sound in the room! Afterwards, the hotel engineer has thoroughly investigated the original room and solved the cause of the abnormal dripping sound. Our general manager of the hotel attaches great importance to your feedback on the service attitude of the front desk staff! And in the afternoon of the same day, a case sharing meeting was held for all hotel staff to read out the hotel's customer service principles to ensure our service quality! Thank you again for your valuable comments, and we look forward to having the opportunity to serve you again! wish you a happy life!
Guest User
Stayed in Mar 2023
Business travelers
21 review
1.5/5
Posted on Apr 24, 2023
The air conditioner in the hotel is not turned on, it is damp and cold. I asked the front desk and said that the central air conditioner is turned off. If it is cold, you can add a quilt. The air conditioner in the hotel with more than 400 yuan is not turned on.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Yujian Meihao Hotel! We feel very uneasy and sorry when we read your review! The hotel's central air conditioner has been adjusted to the cooling mode in early April. Due to the recent sudden change in the weather in Changsha, the hotel has notified the maintenance company to adjust the temperature. It has been adjusted to the heating mode on the evening of the 24th. We apologize again for the inconvenience. wish you a happy life!
Guest User
Guestroom (Double bed)
Stayed in Jul 2022
Friends
9 review
2.0/5
Posted on Aug 13, 2022
The newly opened hotel can be seen that the decoration is very new, but the surrounding area is close to the construction site, and the streets are not particularly clean. The service attitude is okay. However, the actual experience failed. It can only be said that the gold and jade have failed. I stayed for three nights in total, and from the second night on, the floor lamp under the sink couldn't be turned off, and it was so bright that I couldn't sleep at night. Asked the front desk to find someone to fix it, but no one came until check-out. It seems that the engineer Fu is not at work on weekends, but he called and went to the front desk to talk to him four or five times. not good. On the last day, at 6:00 p.m., no one came to clean the room. I called the front desk and said to contact the guest room to clean it for me, but in the end they didn’t come. I can only say that I should give the hotel front desk and other departments more telephones.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Yujian Meihao Hotel! We feel very uneasy and sorry when we read your review! The general manager of the hotel management company attaches great importance to your opinion, and immediately arranges an engineer to check all the hardware facilities of the rooms one by one to ensure the normal operation of the hotel facilities! At the same time, all employees of the hotel were convened for case analysis to prevent similar situations from happening again! Looking forward to having the opportunity to serve you again! wish you a happy life!
Anonymous User
Stayed in Oct 2022
Other
40 review
1.0/5
Posted on Dec 4, 2022
The service is mediocre. I waited for a long time for the vacant post at the front desk at night before a young man in casual clothes walked over slowly. Parking is also extremely inconvenient. He actually asked me to stop at the hotel gate. Out is the sidewalk. Speechless...
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. I hope that your mood for this trip will not be affected. We will strengthen the business training of our employees. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warmest The service will create the most comfortable residence for you during the journey, and we sincerely look forward to serving you again!
Guest User
Stayed in Mar 2023
Business travelers
2 review
3.5/5
Posted on Apr 1, 2023
General experience
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! I am very sorry for the general experience I have brought to you. Your review is very important to us, we will distribute it to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to seeing you again!
Guest User
Stayed in Jun 2024
Business travelers
57 review
5.0/5
Outstanding
Posted on Jun 20, 2024
酒店前台服務熱情周到,早餐好吃,地理位置優越,周邊吃喝玩樂方便,晚上還有免費的小甜品,非常方便,設施設備也很齊全,滿意
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Mingheihei
Guestroom (2 beds)
Stayed in May 2024
Family
3 review
3.0/5
Posted on May 20, 2024
房間內對小朋友不友好,電視櫃剛好和3歲小孩一樣高,離床很近,有個尖角,把我小孩的眼睛撞流血了。這個很生氣,因為敢時間也沒有找前台
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Guest User
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jul 2, 2024
酒店前台服務好,衞生乾淨,房間整潔,地理位置優越,設施設備齊全,很滿意,多次入住了,推薦
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Guest User
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
酒店服務很好,床品舒適,衞生乾淨整潔,地理位置優越,性價比高,體驗感好,不錯
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Guest User
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 5, 2024
酒店前台服務好,衞生乾淨,房間整潔,設施設備齊全,房間都是語音控制的,非常方便
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Xiaobaitongxueeleven
Guestroom (2 beds)
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 5, 2024
前台小姐姐服務熱情 房間整體乾淨良好 有智能家居和語音助手 床單被套都是換過的很乾凈整潔 周邊有萬家麗廣場地鐵站 下次來長沙還會選擇這家!
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Guest User
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
酒店很不錯,地理位置很方變,服務好,很滿意的一次住店之旅,超級滿意
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