Kempinski Hotel Changsha

Kempinski Hotel Changsha Reviews

Kempinski Hotel Changsha

No.419 Shaoshan Middle Road, Yuhua District, Changsha, Hunan, 410007, ChinaView Hotel Details
Kempinski Hotel Changsha
Kempinski Hotel ChangshaKempinski Hotel ChangshaKempinski Hotel Changsha
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Kempinski Hotel Changsha Guest Reviews

4.8/5
Excellent
3237 review
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(3237)
Positive reviews(3195)
Reviews with photos/video(496)
Delicious breakfast(194)
Well decorated(189)
Friendly front desk staff(146)
Luxurious(142)
Perfect for business trips(61)
Excellent afternoon tea(30)
Great swimming pool(25)
Loved the night views(22)
Negative reviews(39)
Julynda L.
Executive King Room
Stayed in Oct 2024
Couples
13 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Wonderful hotel. They try hard to make your stay memorable.
Response from Property: Thank you for your wonderful review! We are delighted to hear that you had a memorable stay with us. Our team strives to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back in the future and continuing to provide you with outstanding service.Wishing you all the best!
Naeem iqbal 1
Superior King Size Room
Stayed in Aug 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Good hotel with good breakfast cleanliness and supporting staff
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about your stay with us. We're delighted to hear that you had a good experience at our hotel.We're pleased that you enjoyed our breakfast offerings. Our culinary team works hard to provide a variety of delicious options to start your day right, and we're glad this met your expectations.Cleanliness is one of our top priorities, and we're happy to know that you found our standards satisfactory. Our housekeeping team is dedicated to maintaining a clean and comfortable environment for all our guests.It's wonderful to hear that you found our staff supportive. We take pride in our team's commitment to providing excellent service, and we're glad this was reflected in your experience.Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you again for choosing our hotel and for your kind words.Best regards!
Guest User
Superior King Size Room
Stayed in Mar 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 6, 2024
We stayed at the Kempinski for two nights and were pleasantly surprised when they upgraded our room to a higher category upon arrival. The room had a bath and all the necessary amenities. The staff was friendly and welcoming, although there were some language challenges. They made an effort to help with translation apps when needed. The room service was expensive, even for local Chinese cuisine. If you order food from outside, you have to pick it up in the lobby as they don't offer room delivery. The lobby restroom was dirty and needs improvement. Overall, it was a pleasant stay with the unexpected room upgrade and friendly staff. 👍
Response from Property: Thank you for sharing your experience staying at the Kempinski. We are glad to hear that you were pleasantly surprised with the room upgrade and that you found the room amenities satisfactory. We appreciate your feedback regarding the language challenges and the need for improvement in the lobby restroom cleanliness. Your comments will be shared with the management team for further review and improvement. We hope to welcome you back for another pleasant stay in the future!
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Great service and and good location. No complaints
Response from Property: Thank you for your kind feedback! We're delighted to hear that you enjoyed our service and convenient location. Your satisfaction is our greatest reward, and we look forward to welcoming you back in the future.
Kyi Kyi
Superior King Size Room
Stayed in Oct 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Nov 19, 2024
The best hotel in Changsha
Response from Property: Thank you so much for your kind words! We are thrilled to hear that you consider us the best hotel in Changsha. Our team at Kempinski Hotel Changsha is dedicated to providing exceptional service and a comfortable experience for all our guests.If you have any specific feedback or suggestions, we would love to hear them. We look forward to welcoming you back in the future and continuing to provide you with outstanding service.Wishing you all the best!
Guest User
Superior King Size Room
Stayed in Dec 2023
Other
1 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Kiki,Ashley,Cici are super nice and friendly! Great experience staying here :)
Response from Property: Dear guest, Thank you for your recent stay at Kempinski Hotel Changsha, I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. We are very much looking forward to welcoming you back during your next trip in Changsha!
Guest User
Superior King Size Room
Stayed in Apr 2024
Couples
49 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Nice hotel with many restaurants nearby
Response from Property: Dear guest,Thank you for taking the time to share your feedback about your recent stay at the Changsha Sunten Kempinski Hotel. We greatly appreciate your positive comments!We are delighted to hear that you enjoyed our prime location with numerous dining options in the vicinity. Conveniently situated in the heart of the city, our hotel strives to offer guests easy access to a wide array of restaurants catering to different tastes and preferences. Your satisfaction with this aspect of your stay is truly rewarding for us.Once again, thank you for your kind words. We are thrilled that our location contributed to a pleasant stay for you. Should your travels bring you back to Changsha, we sincerely hope to have the pleasure of welcoming you again at the Kempinski Hotel. We are committed to providing you with another memorable experience.If there is anything else we can assist you with, please don't hesitate to let us know. Wishing you safe and pleasant onward journeys!Best regards,Changsha Sunten Kempinski Hotel
Shawn
Superior King Size Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
I love the hotel and I feel really like home.
Response from Property: Dear guest,Thank you so much for your love towards Shangri-La Kebinsiji Hotel in Changsha! We are delighted to hear that you felt at home and truly enjoyed your stay. Providing a warm and comfortable experience for each guest is our constant goal, and your satisfaction is our greatest motivation. We look forward to welcoming you back in the near future, and creating more pleasant moments for you.
Fortunato
Deluxe King Size Room
Stayed in Aug 2023
Business travelers
16 review
3.7/5
Posted on Sep 14, 2023
Great western breakfast Clean Easy to move around
Response from Property: Dear Valued Guest, thank you for choosing Kempinski Hotel Changsha. It is our highest desire to provide a memorable and personalized experience to each and every guest visited our hotel. Thank you for sharing your experience and we look forward to seeing you soon.
ABDULAZIZ MUDAYNI A
Deluxe King Size Room
Stayed in May 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 11, 2022
very beautiful and luxury hotel as usual.
Response from Property: Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.
Rickardo
Deluxe King Size Room
Stayed in Dec 2021
Couples
11 review
5.0/5
Outstanding
Posted on Jan 4, 2022
As always, Kempinski sets itself apart with outstanding service and excellent facilities, the one in Changsha is no exception. Everything, from the handwritten welcome note in the room, to the quality of the room service delivered late at night, is of exceptional quality. The staff are very welcoming and attentive. The buffet breakfast selection is extensive and of the highest standard. I would highly recommend this hotel to anyone!
Response from Property: Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.
Tsok Yuen
Deluxe King Size Room
Stayed in May 2023
Business travelers
5 review
4.7/5
Amazing
Posted on Aug 14, 2023
great price & quality
Response from Property: Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.
Guest User
Executive King Room
Stayed in Apr 2023
Couples
6 review
5.0/5
Outstanding
Posted on May 2, 2023
Vicky Sasa Daryl
Response from Property: Dear guest, thank you for staying at Kempinski Hotel Changsha Shuntian. Our brand promises to bring guests a luxurious experience. Your satisfaction is very important to us, and we strive to make every guest have a comfortable and pleasant experience in our hotel. welcome next time.
Guest User
Grand Deluxe King Size Room
Stayed in Jan 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 19, 2023
ashley和Alice。Vicky很棒
Response from Property: 尊敬的客人,感謝您入住長沙順天凱賓斯基酒店。我們品牌承諾為賓客帶去奢華體驗,您的滿意對我們非常重要,我們也竭力讓每一位客人在我們酒店擁有舒心、愉悦的體驗。期待您的再次光臨。
Kari-Noor
Deluxe King Size Room
Stayed in Sep 2022
Travel with friends
27 review
5.0/5
Outstanding
Posted on Oct 7, 2022
Friendly service Clean Room
Response from Property: Dear guest, Thank you for choosing Kempinski Hotel Changsha and sharing your pleasant living experience with us. As the oldest European luxury hotel brand, Kempinski Hotel is delighted to be known as the European hotel in Changsha, where our warm and caring people deliver the finest tailored services. Thank you again for choosing us and we are looking forward to welcoming you back soon.