Mercure Changshu Riverside Hotel Reviews
Mercure Changshu Riverside Hotel
No.12 Yongjia Road, Changshu, ChinaView Hotel Details
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Mercure Changshu Riverside Hotel Guest Reviews
4.9/5
Perfect
370 review
Verified reviewsLocation4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All Reviews(370)
Positive reviews(363)
Reviews with photos/video(49)
Classy environment(37)
Delicious breakfast(35)
Large rooms(29)
Awesome amenities(29)
Friendly front desk staff(19)
Perfect for business trips(13)
Loved the view(8)
Stayed multiple times(6)
Negative reviews(7)
Luciano
Deluxe Room (2 beds)
Stayed in 2024年6月
Business travelers
82 review
Outstanding
Posted on 2024年7月5日
Very good hotel. A good experience stay.
Nothing to complain about, great value for rates
6/8
Response from Property: We appreciate your comments，looking forward to serve you again. —— general manager Alan
Marcus122
Deluxe Double Room
Stayed in 2023年5月
Business travelers
2 review
Outstanding
Posted on 2023年5月27日
Very nice and comfortable rooms. Will go there again if I visit the area again.
Guest User
Deluxe Double Room
Stayed in 2024年6月
Business travelers
100 review
Outstanding
Posted on 2024年7月8日
Good location
Guest User
Deluxe Double Room
Stayed in 2023年10月
Business travelers
17 review
Outstanding
Posted on 2023年10月17日
Great location! Will stay again!
Guest User
City-view Deluxe Double Room
Stayed in 2024年4月
Business travelers
3 review
Great
Posted on 2024年4月30日
Very nice hotel
Response from Property: A compliment from you makes Mercure as happy as a rare treasure. May the beauty of the way accompany you, the bright sun shines on you, I wish you all the best! -- Alan, General Manager
Nanrenbense
Deluxe Double Room
Stayed in 2023年9月
Other
15 review
Outstanding
Posted on 2023年9月29日
服务：OK
环境：OK
卫生：OK
设施：OK
Guest User
Deluxe Double Room
Stayed in 2023年2月
Family
38 review
Posted on 2023年3月1日
Passing by, if I don't pass by next time, I probably won't come. There is one thing to say, early is still possible.
Original TextTranslated by Google
Response from Property: With your praise, Mercure is as happy as harvesting rare treasures. May the beautiful scenery along the way accompany you, the bright sun shines on you, and I wish you all the best!
Guest User
Deluxe Room (2 beds)
Stayed in 2022年8月
Business travelers
4 review
Outstanding
Posted on 2022年8月3日
During the stay, the overall feeling was very good, there was free afternoon tea, the self-service coffee was delicious, the service was very thoughtful and enthusiastic, Miss Mengmeng was warm and generous, seeing that I was not wearing a mask, hurriedly took the mask to me, and reminded me to take precautions , don't forget to bring me a small gift and alcohol disinfection cotton pads when checking out, the subtle actions make me feel very concerned, it's great, it's worthy of praise👍
Original TextTranslated by Google
Response from Property: There is a kind of praise that comes from words, and there is a kind of happiness that comes from satisfaction. Favorite language, do not need too much gorgeous decoration, happy mood, do not need too much laughter, thank you for your liking, thank you for your satisfaction, thank you for your support to the hotel, all the staff of Mercure Riverside Hotel look forward to your visit again Come!
Guest User
Guestroom (Double bed)
Stayed in 2022年7月
Business travelers
4 review
Outstanding
Posted on 2022年7月13日
The front desk service is very good, the beautiful yoyo has upgraded the room type and also provided breakfast
Original TextTranslated by Google
Response from Property: Encounter after encounter in life is a great fate, thank you very much for your support, and hope that in the future journey, Mercure will spend a good time with you!
MaxSh
Deluxe Double Room
Stayed in 2023年1月
Business travelers
15 review
Great
Posted on 2023年1月2日
Thank you for upgrading the room. However, there is a problem with the air conditioner in the house, and it is still 20 degrees for one night... a bit cold
Original TextTranslated by Google
Response from Property: Dear guest officer, thank you for your stay and your valuable comments. We are very sorry for your bad experience during your stay. We will continue to check the hardware facilities and seriously improve them. We look forward to your next visit. Mercure, the station of your journey, your home on the road~ —— General Manager Ivy
ghost0810
Deluxe Room (2 beds)
Stayed in 2022年7月
Family
63 review
Outstanding
Posted on 2022年7月3日
The new one is good, the room is very good except that there is no bathtub, and the bed is very comfortable. The service staff are friendly, including the hygiene aunties. The breakfast is also very rich. The cleaning needs to be paid more attention. There was hair on the floor of the bathroom in our room that was not cleaned up. In addition, the shower leak needs to be tightened by yourself. One point of complaining is that there are only two elevators, and the speed is very slow. When I checked out and went downstairs, I encountered another one for maintenance, and I waited for 10 minutes for the next floor. At present, the passenger flow of the epidemic is not large. If it returns to normal, the elevator queue on holidays will definitely explode.
Original TextTranslated by Google
Response from Property: The fly in the ointment is hopeful! Mercure will continue to move forward as always, we are waiting for you on the way forward~~ General Manager Ivy
GXc—-
Deluxe Double Room
Stayed in 2022年12月
Friends
4 review
Outstanding
Posted on 2022年12月6日
The environment is good, the facilities are complete, the service attitude is good, and the hygiene is clean
Original TextTranslated by Google
Response from Property: Elegant environment, considerate service, delicious meals, Mercure's efforts are aimed at making you feel comfortable. Thank you for your praise, Mercure will be more motivated! welcome next time! ——General Manager Ivy
Anonymous User
Deluxe Double Room
Stayed in 2022年11月
Business travelers
52 review
Outstanding
Posted on 2022年12月23日
Good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location
Original TextTranslated by Google
Response from Property: Over the mountains and ridges to regain the old meaning. As the years go by, you can't take away the bits and pieces. The heavy memory, every movement is you, looking forward to piercing, the mountains and rivers are all you, everything goes wrong and all efforts are just to give you the best! Don't forget, I'm here waiting for you, I'm here looking forward to you! ------General ManagerIvy
Guest User
Deluxe Double Room
Stayed in 2022年5月
Couples
1 review
Outstanding
Posted on 2022年5月14日
This is the first time I stayed in this hotel. I smelled a fragrance as soon as I approached the hotel lobby. It was very stylish. Yin Yuchao and Sun Sasa at the front desk welcomed me very warmly. The small bar is also very good. I will stay again next time!
Original TextTranslated by Google
Response from Property: Thank you for your encouragement and recognition of our staff. We adhere to simplicity and authenticity in service, return to the beginning, pay attention to customer needs, your satisfaction is the goal of our persistent efforts, and we look forward to seeing you again! ——General Manager Lvy
Weaver328442
Deluxe Room (2 beds)
Stayed in 2022年10月
Business travelers
39 review
Outstanding
Posted on 2022年11月1日
The hotel is very new, very cost-effective, there is a shopping mall downstairs, and the parking is convenient. It is a good choice to live in Changshu, but the surrounding area is a little deserted. You must drive if you live here
Original TextTranslated by Google
Response from Property: With your praise, Mercure is as happy as harvesting rare treasures. May the beautiful scenery along the way accompany you, the bright sun shines on you, and I wish you all the best! ------General ManagerIvy