Wingate Hotels in Chantilly

My wife and I were so pleasantly surprised by our stay at the Comfort Suites Dulles Airport hotel. The room was clean and spacious and very quiet, the facilities were very complete, the bed was very comfortable, the free breakfast had quite an abundant variety of choices and all the food was clean and hygenic and well-presented, and the staff was very friendly and helpful. The complementary airport shuttle service was punctual with helpful drivers. We definitely plan to stay there again when we need to spend a night in that part of the DC area.

Good value for money, very clean and comfortable, recommend everyone to stay

-No elevator upon arrival. It appeared one front desk agent was training another during my check-in. I was informed the elevator did not work but should work later today. I am not one to care or even want concierge service or help with bags - I actually hate it. But when you put me on the 3rd floor and I have rolling baggage - and not a little, perhaps have your trainee guy at least help with my bag when I need to drag them up to the 3rd floor. It would have taken 5 minutes to get me to my room had they helped. Instead it was a very unpleasant experience and took me like 15 minutes and a lot of frustration and expended energy. -The hallways and room numbers are absurdly confusing. Orientate yourself quickly. It seems to be shaped like a U, whereas though it is a square, you cannot get from the two points next to each other by hallway. The secret is to cut through the courtyard I discovered after getting lost for like 15 minutes. -No pool or hot tub- as it seems permanently closed. At least the hotel website did not list a pool or hot tub. -Balcony in my room was locked shut. You can open the door, but the screen door stays locked. What is the point of a balcony that you cannot use? -Clean, appeared fairly new. The lobby looked nice. -Late check out keys not work after having them extended. So instead I had to wait in line to re-key cards while I was in a rush leaving. This is exactly why I ensured the keys were set to include the late check out time. So apparently being pro-active to stop a common problem hotels have, it still got messed up by the hotel.

The receptionist is always hiding in the room. When we arrived we had to wait for at least five minutes before she showed up with foods in her mouth. The welcome container with water has no water but full with ice. It’s a decoration: each time we passed by the water was always used up but ice. Clean room but the vent has a slight smell of smoke in the bathroom. It made me wonder if the towels had smoke smells for a few times.

*** Happen to Ed! This hotel has gone to sh!* to the point were we had to contact lawyers for advance on how to move forward. Corporate/customer relations has not been vary helpful, tho we do have more than one complaints in. So let’s begin… I personally stayed at this location before it was an ESA and was a long term resident throughout the hotel switch and after. When it switch to ESA the manager Edward was amazing! Other guest including myself loved him. I end up moving and my family still stays at this location. ( my mom, & sister) separately. There is now a new manager. “JB”. Who has hired new staff and him along with his new staff has been extremely unprofessional, rude, stank & sh*!y to my family who stays here along with other guest & staff who was hired before he got here. Example 1- one of the managers walked into my sisters room without knocking or calling because DOWNSTAIRS ROOM SMELLED LIKE SMOKE. While her kids were in there sleeping. (You don’t let urself into a guest room like that) then gave her a hard time and blaming her for a separate room smelling Smokey. 2- a guy who stays a door down from my moms room called her a N!**$er and was yelling and screaming at the cleaning lady saying racial Slurs. When mention to front desk. They called the manager “JB” who did nothing about it. So this ****** person is still in the building living a few doors from my mom. 3- there was a mouse in my moms room and front desk was called. Manger was there and refused to give my mom traps for her room or offer a solution for her. Instead he gave her attitude she had to wait tell the following day to receive them. 4- one of the ladies that work at night has been harassing my brother and being rude to my family. She has some hate towards everyone and is not professional. She told my sister she could not get keys fixed to get back in her room after dark (when she is working) even though they stop working on her. How can you regulate when someone needs their keys fixed to get back in their room? She also calls my mom room late at night to complain about things she has no attorney over. 5- one of the other staff who has been hired by the manager has been extremely rude to all of us. He rolls his eyes, talking inappropriate, smacks his lips, and gives major attitudes and he is not only doing this to us adults he has done it to the kids as well. That is vary inappropriate. 6- my mom has been leaving complaints but it appears to go to property manager “JB” who closes complaints and not deals with them. So his upper management dose not sees these complaints and our complaints are not being resolved. Within all this mess, him along with staff have decided to show they don’t like my family and is rude as f*%!k The list goes on…. My family is here due to an domestic issue and a company has been reaching out to this hotel but the manger is none responsive to the company. This is crazy experience and there are other issues that I did no

Experience comfort, cleanliness, and quiet at Staybridge Suites Chantilly Dulles Airport. Nestled near a pond and walking trail, our pet-friendly, residential style hotel, is six miles from Dulles International Airport (IAD), and provides easy access to headquarters and government agencies in the DC area, like IBM, Amazon, Boeing, the National Reconnaissance Office (NRO), and CIA.Our suites offer full kitchens and living areas, perfect for business travelers, contractors, and families. Enjoy thoughtful amenities like our market, free laundry, parking, and Wi-Fi, plus, complimentary breakfast and social hours. Stay active in our fitness center, utilize our business center, and enjoy our grill area. We are your ideal home away from home.

The hotel is very clean and there customer service is above and beyond they contacted my phone to ask if I needed anything there amenities are amazing and I highly recommend it to anyone looking for a get away or someone looking to treat there partner to a night out ⭐⭐⭐⭐

I was pleased with the hotel. My room was clean, the bed was comfortable, and the decor and furniture was fine. There was no unnecessary noise and the staff at the hotel was very friendly. My only complaint is I had an inner room so my view was not very nice. I also had free breakfast with my rate and had a choice of the buffet or a cook to order breakfast. The food was very good -- no complaints. I'm not sure why some people are writing such negative reviews as I'm a very picky person and I couldn't find anything bad to say about this hotel.

We recently stayed for 3 nights, the place is typical residence Inn homey place, but they delivered top notch service, every staff we encountered was so friendly, and the one bedroom suite we booked was spotless clean, because due to COVID no house cleaning daily, which is totally no issue for us, every time we needed something (i.e extra towels, bathroom amenities, etc), we just sent the msg via Marriott mobile chat, they fulfilled the requests almost immediately and left the items in a bag outside our room. Complimentary Breakfast is grab-and-go bags, but you can request frozen sandwiches to be heated at the room microwave. Very pleasant stay, this place is highly recommended.