Orange Mercure (Chaozhou Ancient City West Lake Branch)

Orange Mercure (Chaozhou Ancient City West Lake Branch) Reviews

Orange Mercure (Chaozhou Ancient City West Lake Branch)

168 Xirong Road, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
Orange Mercure (Chaozhou Ancient City West Lake Branch)
Orange Mercure (Chaozhou Ancient City West Lake Branch)Orange Mercure (Chaozhou Ancient City West Lake Branch)Orange Mercure (Chaozhou Ancient City West Lake Branch)
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Orange Mercure (Chaozhou Ancient City West Lake Branch) Guest Reviews

4.7/5
Outstanding
401 review
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(401)
Positive reviews(388)
Reviews with photos/video(114)
Friendly front desk staff(79)
Awesome amenities(58)
Large rooms(34)
Offers pick-up/drop-offs(21)
Well designed(18)
Convenient parking(18)
Delicious breakfast(16)
Close to scenic area(12)
Negative reviews(13)
June&July
Select Large Bed Room
Stayed in Jul 2024
Family
2 review
3.5/5
Posted on Jul 29, 2024
Friendly and helpful staffs. Bed comfortable but pillows too soft. Toilets cleaned but smell oddly. Comfortable and useful laundry area, detergent provided. Breakfast not much to choose. Location is not that convenient.
Response from Property: Dear, see your comments, we are very sad not to give you a satisfactory stay experience, this is our biggest regret. YOUR SINCERE evaluation is a spur to the continuous progress of the hotel, we look forward to your visit again, will give you a better and more satisfactory check-in experience, will let you feel our sincerity, will also let you see the hotel we are in the continuous efforts to progress. We will always welcome every guest with better service, Wish You a happy life, thank you for your sincere evaluation, sincerely hope you can stay again to feel our progress.
Traveling is my hobby
Select Large Bed Room
Stayed in Jul 2024
Couples
10 review
4.5/5
Great
Posted on Aug 3, 2024
Service is good. Location is good and they have free transportation to sightseeing area. Restaurant nearby 阿文 is reasonable price.
Response from Property: Dear esteemed guest, thank you for your recognition. Every need of our guests is the direction of our sincere efforts. We will work even harder to achieve a five-star standard and look forward to creating an even more perfect service for your next trip.
Elpha
Select Large Bed Room
Stayed in Aug 2024
Travel with friends
22 review
4.7/5
Amazing
Posted on Aug 31, 2024
The plane was late and it was almost midnight when we arrived in Chaozhou. The front desk Xiaolin provided good service and upgraded the room. The hotel was very new. The mattress and pillow were very comfortable. I slept until 10 o'clock. I originally came for the hotel's free electric car, but I didn't experience it. I rushed to Shantou
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Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Big Bed Room With Bright Orange Sun
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
I feel that the hotel facilities are complete, the hygiene is relatively clean, and it is quiet to sleep at night. Aunt Zhou, the room service, is very enthusiastic. If we have any questions, Aunt Zhou will help us solve them immediately. And the front desk guy Xiaodong helped us to check out late for free, and his service attitude is very good! A very pleasant stay experience!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words are summed up in one sentence: Thank you for your support of the hotel.
Guest User
Honor And Honor Live In The House Of The Son
Stayed in Aug 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Aug 14, 2024
It was a very good stay, and the care was reflected in the details. We arrived at the hotel at noon, and the service of the front desk lady was very thoughtful and considerate. The hotel shuttle bus uncle was very enthusiastic and introduced various attractions to us on the way to Upper Watergate. Nice
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words are summed up in one sentence: Thank you for your support of the hotel.
Guest User
Select Large Bed Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The hotel is clean and large, and the pillows are comfortable. The hotel has a free car to go to the ancient city, you can make an appointment with the front desk in advance, and you need to take a taxi when you come back. The distance is not far, but it is troublesome to take a taxi during holidays. You have to wait for a long time before a taxi is available. I took a taxi to the high-speed rail station an hour in advance, but no one took the order. It was dizzy!
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Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Big Bed Room With Bright Orange Sun
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 23, 2024
I really like the atmosphere of this hotel, which is quiet, elegant and relaxing. The meticulous and thoughtful service of Xiaoqi at the front desk impressed me and made me feel at home. The hotel also has a sightseeing bus that can be sent to the ancient city, which is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Select Large Bed Room
Stayed in Jul 2024
Travel with friends
1 review
4.8/5
Amazing
Posted on Jul 15, 2024
This hotel is located near the ancient city, about 5 minutes by taxi, and there is a free electric car to the ancient city area. The room is spacious and comfortable, and there is a laundry room. The front desk Xiaoqi is enthusiastic and helpful. It is a good experience to stay here, but some guests smoking in the lobby ruined the atmosphere of the hotel, which deducted some points. This hotel is a very cost-effective hotel, highly recommended.
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Response from Property: Dear guests, thank you for your affirmation of us. We will make you who pursue excellence feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Sunny Orange Twin-bed Room
Stayed in Jul 2024
Family
26 review
3.0/5
Posted on Jul 14, 2024
I have never encountered such an orange. I asked the lobby aunt to give me 2 bottles of water. She said there were too many guests today and she might not be able to give them to me. Please be considerate. All the nails on the curtains in the room fell out and I almost cut my hand. It was very noisy outside early in the morning. It was crazy. The hotel is new and the house is big enough, but the supporting facilities and services cannot keep up. I will no longer consider staying here.
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Response from Property: Dear guest, we are very sorry to bring you a bad stay experience. We will immediately improve the existing equipment problems. Thank you very much for taking the time to comment and put forward your opinions. We will improve and improve the service quality as soon as possible. Welcome to visit next time and wish you a happy life!
Guest User
Sunny Orange Twin-bed Room
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 14, 2024
This is a very good hotel. The room is spacious and bright, and the bed is comfortable, which allows me to enjoy a good sleep. The warm service of Xiaoqi at the front desk makes people feel warm. I will visit this hotel again next time I come to Chaozhou
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Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more thoughtful service experience, we have launched a new snail sleep system service. Many daily necessities, consumer goods and hotel orders can be delivered to your room in the fastest time by scanning the QR code on your mobile phone, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
yumf
Select Large Bed Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The hotel lobby is very grand, with free tea and free sightseeing bus to the ancient city. Lin at the front desk is very enthusiastic and has a good service attitude. He also helped me to upgrade the room for free and arranged it on the same floor. The stay experience is good. This hotel is worth recommending 👍👍
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad that Orange Hotel can bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like stay experience. We look forward to visiting again!
Guest User
Select Large Bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Lin at the front desk was very enthusiastic. The hotel was very clean and the environment was very hygienic. He also upgraded the room and arranged it on the same floor. There is a free laundry room in the lobby and hot tea at the front desk. The elderly like it very much. There is free parking and a sightseeing bus to the ancient city for free. This stay was a good experience. I recommend this hotel👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Orange Mercure Hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Select Large Bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Very good hotel, with a superior location, convenient travel, free sightseeing bus pick-up service, and a laundry room with washing machines and dryers. The front desk clerk Xiaoqi is responsive and has a good attitude, which deserves praise. The floor attendant Aunt Zhou is very attentive and took the initiative to help my baby get a children's toothbrush. I had a very comfortable stay and look forward to coming again next time.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Select Large Bed Room
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The hotel is very new, with free parking. It is located in the urban area, very close to the West Lake and 2 kilometers away from the ancient city. The rooms are very tidy and clean. There is free scented tea in the lobby, free laundry on the first floor, and Xiaolin at the front desk is very enthusiastic and worth recommending 👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Xingzoudewangbingbing
Big Bed Room With Bright Orange Sun
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 30, 2024
This Orange is really great! The service is warm and considerate, the facilities are complete, the environment is beautiful and pleasant, and the hygiene is good. There are many delicious foods around, and it is very close to the ancient city attractions in Chaozhou. I didn’t expect that there is also a battery car to pick up and drop off. The stay experience is very good. I plan to stay in this hotel again when I come to Chaozhou next month
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The stream flows slowly and the time is soft. Thank you for your support. We will continue the good quality and more perfect services as always. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day!