57 Chaofeng Road, 20 meters in front of the hotel into the parking lot, Xiangqiao District, Chaozhou, Guangdong, 515600, ChinaView Hotel Details
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Vienna Hotel (Chaozhou Gucheng XihuHotel) Guest Reviews
4.6/5
Very Good
1397 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(1397)
Positive reviews(1343)
Reviews with photos/video(309)
Classy environment(129)
Convenient parking(93)
Friendly front desk staff(80)
Delicious breakfast(78)
Large rooms(58)
Average sound insulation(42)
Close to airport(13)
Easy to call taxis(10)
Negative reviews(54)
Anonymous User
Deluxe Family Room
Stayed in May 2024
Family
3 review
3.7/5
Posted on May 26, 2024
breakfast is average. my room is facing the main road hence a little noisy. reception counter staff are very helpful.
Guest User
Executive Suite
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 12, 2024
Good choice for family, location is great.
Guest User
Standard Double Room
Stayed in Aug 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 5, 2023
The hotel is very good and clean. The front desk service is especially cheerful and always ready to help. Breakfast is also very good. The room is comfortable. It's my first choice for check-in if I come around next time.
Response from Property: Hello, Dear Family! Thank you for your support, we will continue to do our job and improve our customer service, please feel free to call the front desk if you need anything during your stay. We are on call 24 hours a day. Our Hotel is located at 57 Chiu Fung Road, Chaozhou, from the hotel, it's easy to get to the sights of Chaozhou's ancient city, the high-speed railway station and the airport. Hotel facilities: Car Park (with charging post) , laundromat, breakfast room, luggage storage, etc. . I hope every time I come here is warm and satisfied, I look forward to seeing you again, I wish you a happy life!
Guest User
Standard Double Room
Stayed in May 2024
Family
16 review
4.0/5
Very Good
Posted on May 29, 2024
Hotel rooms are excellent
Jeremy
Deluxe Double Room
Stayed in Aug 2023
Business travelers
22 review
4.5/5
Great
Posted on Oct 21, 2023
Hotel location was good and convenient
Response from Property: All encounters in the world are reunions after a long separation. There is always a smile for our blooming. There is always an encounter that makes the whole process beautiful. Because of your praise, our whole heart is warmed. Seeing your praise Xiaowei’s heart is warm, we look forward to meeting you next time~
AfroSaxon
Stayed in Sep 2022
Friends
29 review
5.0/5
Outstanding
Posted on Sep 17, 2022
Clean and helpful hotel. About 15 minutes away from old town on foot. Lots of shops and restaurants close by.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Vienna Hotel (Chaozhou Ancient City West Lake Branch). Vienna Hotel (Chaozhou Ancient City West Lake Branch) is located in a prosperous area, adjacent to the bus terminal and only 1.5km away from the Pai Fang Street Scenic Area. It has everything you need for food, drink, entertainment and shopping. Thank you for your support and appreciation. We will definitely work harder to create a higher quality level. We sincerely look forward to your visit again!
Guest User
Deluxe Smart Room (2 Beds)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Booked for the elderly, who were very satisfied. The room was clean and comfortable.
The elderly like quietness, so the hotel specially arranged a quieter floor and room, and all facilities are complete.
There are delicious food outside the hotel, and it is also very convenient to travel
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Response from Property: The happiest thing today is to see your good comments. Your good comments are like a clear spring that nourishes our hearts. We will cherish your good comments even more, constantly improve our services, and strive to make our services more considerate and make your stay more comfortable. Your good comments are the greatest affirmation and encouragement to us. I hope you will patronize our hotel again to test our progress. I wish you happy every day!
Guest User
Featured Room (Double Bed)
Stayed in Aug 2024
Friends
14 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Facilities: The hotel is not very new, but it is sufficient.
Hygiene: The hygiene is up to standard, but the details need attention. There are hairs.
Environment: The hotel is convenient and close to all scenic spots. You can get there by taking a taxi at the starting price. It is just not suitable for large vehicles.
Service: The front desk service is very warm and thoughtful. If there is something unexpected, the hotel can help solve it in time. Thank you very much. Recommended
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Response from Property: There is a saying: Cough and love are the only things that cannot be hidden. It is probably impossible to hide your love for someone: the doting tenderness in your eyes will reveal it, the joy in your words will betray it, the joy in your feelings will show, and the smile on your face will also express it. Your love for Xiao Wei is evident in the words, but you know that Xiao Wei is the same to you. I am not good at expressing myself, but I will express my love for you silently in my own way - let Xiao Wei give you the warmth of your home!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 22, 2024
We went to Nan'ao Island in the morning. The fruit juice and wax apples were good, but not enough to drink. **There was a discount. We went to Wulala seafood dry noodles to check in. The noodles were super delicious. Then we took the navigation to the right path and went to the dessert shop. We drove on Highway 2 to the oyster farm and then set out for Chaozhou. We stayed at Vienna. After reading a lot of reviews, other hotels were just average. The Vienna chain hotel was the most cost-effective. It was a short distance away from the ancient city. We took a taxi to Ermalu. The Gancao Shijia fruit shop just entered was pretty good. We checked in. Then we walked all the way to Guangji Tower to see the lights, then walked back and bought some medicinal oranges and kumquats. We ordered takeout back to the hotel. There were many things in Chaozhou that we didn't check in. We drove back to Guangzhou early in the morning.
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6/8
Response from Property: Dear member guest, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give a sincere review of Vienna Hotel Chaozhou Ancient City Paifang Street Branch. The hotel now provides services such as zero waiting for check-in, storage of items, and self-service laundry, hoping to provide you with the best stay experience. Thank you again for your love for Vienna Hotel Chaozhou Ancient City West Lake Branch, Xiao Wei looks forward to your coming home often!
Anonymous User
Standard Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The room is very clean and tidy, the bathroom is very large, and the front desk lady is warm and thoughtful. The surrounding transportation is convenient, not far from the attractions, and there is a restaurant opposite the door. I stay in Vienna every time I travel, it is trustworthy!
Original TextTranslated by Google
Response from Property: Dear members and guests, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to write a sincere review of Vienna Hotel Chaozhou Ancient City Paifang Street Branch. The hotel now provides services such as zero waiting for check-in, storage of items, and self-service laundry rooms, hoping to provide you with the best stay experience. Thank you again for your love for Vienna Hotel Chaozhou Ancient Town West Lake Branch. Xiaowei looks forward to seeing you back home often!
zyxhtao
Standard Double Room
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The room is clean and tidy, the bedding is very white, it is very close to the attractions, and there is a breakfast shop downstairs, which is very convenient. The front desk lady has good service, is enthusiastic, and issues invoices quickly.
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Weixinger
Deluxe Double Room
Stayed in Aug 2024
Family
8 review
2.8/5
Posted on Aug 12, 2024
Last month I traveled to Dali and stayed in Vienna. It felt good, so my first thought when coming to Chaozhou was Vienna. I was alone with two children, and the waiter gave me a very noisy room with a pillar in the middle. There was road noise outside, and the soundproofing inside was poor. I was woken up several times in the middle of the night by the quarrels next door, which seriously affected my second stay. She was playing with her baby all day long, and the quilt had 🩸marks on it, which was disgusting. This is a room that costs almost 600 yuan. Decisively changed hotels the next day
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Response from Property: Simple love lasts the longest, and companionship in the ordinary is the most peaceful. Thank you for your comments and suggestions about the hotel! We are deeply sorry to bring you disappointment. We hope to get in touch with you to understand the shortcomings we made during your stay. The hotel will make improvements and rectifications for you. Your valuable opinions are very important to us. If it is convenient for you, please Call the hotel or leave your contact information. We sincerely apologize to you. Please call the hotel if you need us during your stay. We will serve you online 24 hours a day. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
🐳Fishyu🌊
Deluxe Smart Room (2 Beds)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 10, 2024
I always choose Vienna when traveling. I stayed in Chaozhou for two days. The other hotel I stayed in before was too noisy, so I decided to change to this one. The decoration is good and the stay is very comfortable. The children like to interact with Xiao Du. The service and breakfast are very good. I will choose this restaurant next time I have a chance to come to Chaozhou.
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Response from Property: Dear guest, thank you for your trust in Vienna Hotel (Chaozhou Ancient City Paifang Street Branch). The hotel rooms are equipped with big health brand mattresses and comfortable buckwheat pillows. We hope to provide you with a better experience. Thank you again We look forward to your next stay!
Guest User
Standard Double Room
Stayed in Jul 2024
Family
1 review
3.2/5
Posted on Aug 2, 2024
The service is good, but the room is hard to describe~~ The window is 0.5 meters away from the next door, and it is still under renovation. It was noisy for two days~ The air conditioner vent is facing the bedside, which is really unbearable~~
Original TextTranslated by Google
Response from Property: Simple love lasts the longest, and ordinary companionship brings peace of mind. Thank you for your comments and suggestions on the hotel! We are deeply sorry for disappointing you. We hope to get in touch with you to understand the shortcomings we made during your stay, and the hotel will make improvements and rectifications. Your valuable opinions are very important to us. If it is convenient for you, please call the hotel or leave your contact information. We sincerely apologize to you. During your stay or if you need us, please call the hotel. We are online 24 hours a day to serve you. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Standard Double Room
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on Jul 19, 2024
The hotel is conveniently located near the ancient city, and there are many places to eat. The price/performance ratio is very high. The front desk is also very good, and breakfast is provided. I am generally satisfied. I will book this hotel again next time.
Original TextTranslated by Google
Response from Property: There is a saying: Cough and love are the only things that cannot be hidden. It is probably impossible to hide your love for someone: the doting tenderness in your eyes will reveal it, the joy in your words will betray it, the joy in your feelings will show, and the smile on your face will also express it. Your love for Xiao Wei is evident in the words, but you know that Xiao Wei is the same to you. I am not good at expressing myself, but I will express my love for you silently in my own way - let Xiao Wei give you the warmth of your home!