Floral Hotel·Xinyu Guesthouse Reviews
Floral Hotel·Xinyu Guesthouse
No.31 Weixing 2nd Road, Xiangqiao District, Chaozhou, Guangdong, ChinaView Hotel Details
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Floral Hotel·Xinyu Guesthouse Guest Reviews
4.7/5
Outstanding
419 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(419)
Positive reviews(414)
Reviews with photos/video(217)
Quiet & comfortable(39)
Tasty food(37)
Tasty coffee(23)
Close to scenic area(22)
Well designed(17)
Small room size(8)
Nice toiletries(7)
Perfect for kids(3)
Negative reviews(5)
Guest User
Chuxin Double Bed Room
Stayed in Jul 2024
Couples
1 review
Outstanding
Posted on Jul 21, 2024
nice nice
Response from Property: 感謝好評～
Guest User
Xubai Double Bed Room
Stayed in Nov 2024
Family
23 review
Outstanding
Posted on Nov 5, 2024
This is a B&B located in the ancient city of Chaozhou. I stayed here for two nights during my trip to Chaozhou and felt the unique warmth and convenience of traveling. When we arrived at the store that night, my beautiful boss warmly welcomed us and upgraded us to a large room. In addition to the quietness and comfort of the room, there is also an unusual warmth. There are three cats in the lobby that can be petted, which can relieve stress and worry; there is coffee at the bar, which can refresh the mind; there are pothos spreading downstairs and upstairs, which can be delicious to taste! On the left hand side of the door, you can reach the lively Archway Street, where you can choose any specialty food. On the right hand side of the door, you can climb the ancient city wall and overlook the Han River, and it only takes ten minutes to reach Guangji Bridge. Walking through the bustling and bustling streets, you can reach Chaozhou West Lake without even realizing it. It is worth mentioning that the beautiful boss has also prepared a "food map" for hotel guests. If you click on the map, you can easily taste authentic, cheap and good-quality Chaozhou food, and avoid "stepping on pitfalls" or "breaking money"! "Laoji Beef", "Xie Huailiang Sesame Tea", "Fengchun White Porridge", and even "Huishu Fruit Juice", we all tasted them one by one, our taste buds were sublimated, and we left a good impression on the various "delicacies" of Chaozhou , and more appreciate the charm of Chaozhou as a "city of food"!
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6/7
Response from Property: Thank you for your 5-star review! Your satisfaction is our greatest motivation. Every compliment is the greatest recognition of our carefully decorated B&B. We look forward to serving you again and giving you a more warm and comfortable accommodation experience. Welcome again and wish you a pleasant journey!
Guest User
Peninsula Duplex Room (Double bed)
Stayed in Nov 2024
Solo travelers
2 review
Outstanding
Posted on Nov 3, 2024
Facilities: It's amazing, suitable for lying down. It's in the ancient city and convenient for traveling. If you know how to use e-mule, you can borrow the owner's one. Highly recommended!
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Response from Property: Thank you for the good review, Miss. You are welcome to play again next time when you have time~
Guest User
Xubai Double Bed Room
Stayed in Nov 2024
Travel with friends
3 review
Outstanding
Posted on Nov 4, 2024
The B&B we stayed at this time was really a surprise! The room is extremely warmly decorated, and every corner exudes the atmosphere of home. The lady boss is super nice, enthusiastic and attentive, always smiling and making you feel at home. The service is also impeccable, and no matter how big or small your needs are, they can be responded to quickly and resolved appropriately.
There is nothing to say about the hygiene. The room is clean, tidy and spotless, which makes people feel at ease during their stay. The geographical location is even more advantageous. You are right outside the bustling district and the transportation is extremely convenient.
All in all, this B&B experience was great. Whether it was the environment, service or location, it was impeccable. Highly recommended to friends who are looking for a cozy accommodation!
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Response from Property: Thank you for your recognition of our B&B. You are welcome to come and play often when you have time.
Guest User
Featured Room (Double Bed)
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Oct 30, 2024
The room is clean and tidy, with a light fragrance. The lady boss is very good at cooking. It was almost three o'clock in the afternoon when we arrived. We asked if there was anything to eat. The lady boss cooked two bowls of noodles (°-°)🍜 + a few pieces of beef for me to fill my belly👍👍. On the first floor of the B&B is a coffee shop. The boss lady also recommended many delicious and fun places around. The B&B is very close to Archway Street and the ancient city on foot. The surrounding area of the B&B is very quiet, so your sleep will not be disturbed👍👍👍
Next time you come here, you must choose Huazhu·Xinyu B&B🤗
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6/7
Response from Property: Thank you for choosing my B&B for this trip. We met by chance and we made radish and beef brisket at noon. The process of sharing the food adds a meaning to the food itself. Thank you for your like. Remember to come and play often when you have time~
Guest User
Featured Room (Double Bed)
Stayed in Oct 2024
Couples
2 review
Amazing
Posted on Oct 6, 2024
The room space is moderate and the mattress is hard enough, which is suitable for us with weak waists. It is acceptable to provide disposable towels, but it is recommended to provide larger sizes and more absorbent materials. The location is at the corner of Paifang Street, which is relatively quiet. It only takes about 10 minutes to walk to Guangji Bridge. The lady at the B&B is very nice and the plum wine she makes is delicious. The three Garfield cats are so cute☺️
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Response from Property: Thank you for your review, see you soon
Guest User
Double Bed Room Without Window
Stayed in Sep 2024
Travel with friends
2 review
Outstanding
Posted on Sep 29, 2024
The lobby on the first floor has a good environment, the room is not big, and the price is very favorable. I only stayed for one day this time. You can choose other rooms next time. They look good, a little more expensive, and the price is reasonable.
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Response from Property: Thank you for the good review
Guest User
Featured Room (Double Bed)
Stayed in Nov 2024
Travel with friends
2 review
Outstanding
Posted on Nov 10, 2024
This is my second time staying here. I like the style of the B&B and the delicious coffee. I will stay here next time.
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Response from Property: Thank you for the good review. You are welcome to come and play often when you have time~
Guest User
Featured Room (Double Bed)
Stayed in Oct 2024
Couples
4 review
Outstanding
Posted on Oct 14, 2024
The shop is located in the Archway Street Scenic Area, just past the water gate on the ancient city wall. The place is easy to find. The proprietress of the hotel lobby has three chubby cats who are very cute and can play with them whenever she has time. The room is clean, quiet and hygienic. In addition, the boss lady will introduce you to delicious restaurants, places worth visiting and authentic shopping places. I had a lot of fun this time and brought home some delicious food.
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Response from Property: Thank you for your review, see you soon
Guest User
Double Bed Room Without Window
Stayed in Oct 2023
Travel with friends
8 review
Outstanding
Posted on Oct 14, 2023
The decoration is in a fresh style. The cats in the store are so cute. Even though I didn’t like cats, I fell in love with them. The boss barbecued in front of the store in the evening. We made two skewers and invited us to drink tea the next day😺
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Response from Property: Time makes people appreciate the charm of waiting, and space makes people feel the charm of happiness. Thank you for your choice and recognition, and come often when you have time~
Guest User
Xubai Double Bed Room
Stayed in Oct 2023
Travel with friends
27 review
Outstanding
Posted on Oct 11, 2023
The location of the B&B is good, and the key owner is very generous. Not only did he enthusiastically introduce the surrounding food, drink and entertainment, he also lent us an electric car to use. The room was very quiet and I slept well. Next time I come to Shantou, I have to stay at her house😍😍😍
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Response from Property: Dear guest, thank you for your recognition of Xinyu B&B. Your like is our greatest support. You are welcome to come to Chaozhou next time.
Guest User
Comfort Romantic Couple's Double Bed Room (Loft Duplex With Projector And Tub)
Stayed in Aug 2023
Family
1 review
Posted on Aug 19, 2023
To give you a warning, don’t choose the room with the duplex bathtub in this famous hotel. The room is very strange. The partition room and the toilet with a bathtub are as big as the room. It’s strange and strange. Except for the toilet, the rest is the upper and lower space of a 1.8-meter large bed, and because the floor height is not high, it is divided into two levels. It is very depressing. I can’t stand up when I sit on the sofa because the sofa is above It's a staircase, and you can't stand up on the bed, because the top is the glass of the attic on the top floor, which is slanted, and your boat will be facing the large glass on the top of the building at a close distance. Although the store blocked the top with something, you can't see it in summer. Do you know how hot it is under the penthouse glass? It can wake you up early in the morning. I came here not for tourism but for a sauna. It rained heavily in Chaozhou that day and there was a water leak. Although it was fixed, the store sent a message saying that I had opened the window. Haha, how can I open the window on the top? ? Are you trying to climb up there?
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Response from Property: Hello guest, after reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. The actual situation is like this and you can see it. Our room is a comfortable double bed room for couples. Regardless of the bed or the bedding, the room is designed as a sun room. The room is equipped with a projector and bathtub. Although the space is small, it is warm and practical. Picture actual sample. It is really not suitable for you to stay in this room with your children and a family of three. As for the heavy rain being a force majeure factor, we checked the problem you reported as soon as possible and found no leakage, so we asked if it was caused by the windows not being closed properly. It was just a warm reminder. We did not receive any feedback on the leakage problem from you later. If so, You should communicate with us again and we will actively deal with the problem and solve it. Through this matter, we are also constantly thinking and improving to provide every guest with a good check-in experience. This is the direction of our efforts. We are deeply sorry for the inconvenience caused to you and wish you a happy life!
Guest User
Duplex Room (2 Beds)
Stayed in Aug 2023
Travel with friends
13 review
Posted on Aug 13, 2023
The room was very small and cramped, and the bathroom was even smaller. You had to turn sideways to open the door!
It rained the night we stayed, and I couldn't sleep all night. It was leaking! The rain hitting the glass ceiling made me unable to sleep well all night!
It’s the most poorly decorated B&B I’ve ever stayed in but the most expensive. Chaozhou during the summer vacation is so deceptive!
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Response from Property: Dear guests, every summer vacation is a peak travel period across the country. Crowded people and high housing prices are common phenomena. Our homestay prices are also adjusted based on the overall market price. The layout and size of the room, including the glass ceiling you mentioned, are consistent with the details described in the photos. I believe you chose our B&B after seeing the photos and carefully considering it. We are very happy to see your comments. All the room layouts of the B&B have not been changed since it opened in May 2020. I have never been clear about why we have almost zero negative reviews in the B&B in the past three years. This year With so many bad reviews, are we really doing a bad job? I have been reflecting on this issue. Although we have been in business for only three years, we have been doing maintenance. In March of this year, the floors in all our rooms were replaced with brand new ones, including the curtains. This year we hired two aunties. We are responsible for hygiene and want every guest to have a cleaner and hygienic environment. It's hard to agree with others, I have nothing to say
Anonymous User
Chuxin Double Bed Room
Stayed in Jul 2023
Couples
4 review
Posted on Jul 21, 2023
There was a musty smell when entering the room. The curtains and sofa also felt a bit historical to the touch. The bed was white and yellowish, and there were some stains on it. There was an obvious musty smell. The bathroom was not cleaned and there were urine stains. Located in the first room on the first floor, it started getting noisy at 9am. Completed Thank you!
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Response from Property: Rooms with the same original intention have completely different reviews! All our sheets are changed for each guest. They were washed today and used tomorrow. There are some stains. Similarly, if it were me, I would take photos to collect evidence and ask the landlord to change the sheets. We did not receive a request to change the sheets immediately. The bathroom There is urine, is it possible? I feel like vomiting after reading this. Why didn't we receive your message? Why didn't we ask the cleaning lady to clean it immediately? Please don't deliberately make a prank. The Internet platform is also a place governed by law. If you have any dissatisfaction or suggestions about our B&B, you can tell us at the store at any time and we will solve it for you 1,000%. After all, you spent the money We have to pay you, but we must serve you well, but the malicious rumors about our B&B are really uncomfortable. The only thing I feel sorry for is that it is a rainy day, and the old house is a bit damp, but as a local, I can be very responsible To be honest, due to the geographical location and weather conditions, there are no dry rooms in Chaozhou. I hope you can objectively understand the reasons due to the geographical location. We are also doing our best to do it as well as possible. Each room has a desiccant and dehumidifier. I just want friends who come from out of town to feel that the room is more comfortable ~ I still want to say to you and friends who read this review again, no one is perfect, and no store is perfect, but we will really try our best to do our best. To deal with the questions raised by customers in the store, finally, I wish you a happy life every day ~
Solarwalk
Queen Room
Stayed in Jul 2023
Other
43 review
Posted on Jul 12, 2023
The boss is really a**. He chases the guests at 10 o'clock in the morning to ask if they can check out. Are you kidding me? The worst service attitude I have ever stayed in Chaoshan
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Response from Property: After reading your review, we cannot give you a satisfactory stay experience. This is our biggest regret. We are also very surprised by your comment. We have also reflected on your question and integrated it. Although everyone has the right to comment, your comment is really puzzling and inexplicable. At that time, you two walked out of the door with your luggage and put your luggage in the car. We asked politely, are you ready to check out? You replied that we hadn't withdrawn yet, so we replied with a "ok" and we ended the conversation. After the whole thing, we didn't have much conversation. Your comment really left me speechless and I didn't know what to say. Everyone who comes is a guest, and meeting each other is always fate. I wish you a great spirit and don't be so stingy.