Plaza Chapala Hotel

No food or wine bottle permitted in room. The room was immediately behind area of check-in, so could hear all that noise. no outside window. Closet area smelled very moldy. That said it was a very good location and the breakfast was good and the room was clean.

The hotel was, in itself, quite nice. We booked a deluxe king garden view with balcony. The room was quite roomy and had a “couch”. The bed was firm and comfortable. Now the downside, there were dogs out back that barked incessantly during the day and sometimes in the night. We know the hotel is aware of this as there were 2 packages of earplugs in the room (totally ineffective). The breakfast was very limited for the included in price category. We were allowed 1 cup of coffee OR tea OR juice, totally cheap and a choice of 4 items.

Beautiful grounds and great location Plaza Chapala Hotel is in great location and is close to shopping, food and the city Centro. The grounds were lush and lovely and the staff was wonderful.

A blend of old beauty and modern ideas When you walk in, the grand staircase, Mexico style, presents a lush garden view as you ascend the stairs. The front desk, well versed in English, greets you warmly. The staff is friendly, well trained, and informative. You get a feeling they really care about your stay. They say, they are there to answer any of my needs. You are shown around your room, TV, Air-con, Fan, safe, how keys work for night closed doors and any other questions I can ask.

My family and I recently stayed at this charming hotel and we were thoroughly impressed. From the moment we arrived, the customer service was excellent—every staff member was friendly, attentive, and genuinely eager to make our stay comfortable. The free breakfast was amazing and delicious. I recommend the chilaquiles and their pancakes. The hotel itself had a warm, inviting atmosphere with thoughtful touches that made it feel special and unique. One of the best parts of this hotel is its prime location—just a short walk to local stores, restaurants, and shops, and incredibly close to El Malecón, making it easy to enjoy everything the area has to offer. Highly recommend this spot for anyone looking for comfort, convenience, and a touch of charm! Muchas gracias a Santiago, who treated us like family when we were there.

Wonderful staff, nice garden setting, good breakfast.

Charming atmosphere, welcoming staff and unique! Furnishings and courtyard area were beautifully decorated. Stayed for 5 nights and enjoyed our room. Very clean and daily delicious breakfast . The chilaquilles verde were my favorite! Super comfy bed and wonderful shower! Felt very secure with our garden suite and in room safe.

Charming atmosphere in the centre of the town.

The downtown area and the pier were within walking distance. Very beautiful city.