Latest Hotels Reviews for Chapel Hill

Sheraton Chapel Hill Hotel
4.5/5114 Reviews
The hotel is newly renovated. The lounge is nice and clean. This hotel has great potential, but it could use some improvements in the guest experience aspect. Let me explain. During check in, we had a room with lounge access. It would save a phone call if the check in staff would make us aware of the lounge location and hours. We had to call to find out. Upon entering our room, we discovered that the AC was not working in the living room and there was an opened bottle of water in the bedroom. We call the front desk and engineer fixed it while we left our room. Thumbs up to the GM for including actual one bed room suites for SNA requests. I have seen too many properties that only offers junior suites or bigger rooms as options. I also want to mention that Erica was super friendly. She greeted us every time we interacted. Despite the issues, which I believe could definitely be fixed with more communication, this was a wonderful stay.

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