The Vine Hotel

Be careful when you book this prisony looking place its all not what it seems, as far a I am aware its run by a bunch of scammers and thieves! My boyfriend and I were looking for respite of a few days away as my dog has recently died and Ive been through a bad time going through a divorce, i noticed this place was a cheap getaway for 3 nights, so I booked it. Then about an hour after I booked this, my boyfriend texted me to say that he`d found a hotel on Skegness beachfront for a bargain price and had booked it, unbeknown to me! So I immediately cancelled this "Vine" hotel, then I suddenly realised that they had taken the full payment of £180 for the 3 nights!!, it came up red on my phone. Totally devastated, i felt sick, I finally got through to *********** who had advertised the hotel online, and told them of my predicament, they said I should be able to get the cancellation refund back , they were very kind and considerate and kept trying for me, and they emailed the hotel as they failed also in trying to get through to speak to somebody for help and advice. This property`s landline was ringing no reply over and over again, and also the mobile number went through to an answerphone of someone called "Mackenzie" , I left numerous messages to try and explain, leaving me very frustrated, Im still trying 3 days later. This is terrible customer service and it looks like ive lost my money, for good, as this hotel gives you NO SUPPORT., OR NO CONTACT. A warning to others, as I`m still feeling hurt as they havent even bothered to get back to me, Its taken away the shine to a few comforting days away, as Im out of work at the moment, and will never get the money back. Surely they cant be treating all their customers like this, i cant imagine what its like inside the place with no customer care, in the meantime, AVOID, AVOID, AVOID, spend your money somewhere else.

Spiders in the bathroom, rubish behind bedside table, bar area too loud

We’re regular visitors to The Vine for Sunday lunch or Dinner. The food is always excellent quality and there is plenty of it on the plate. It’s a lovely relaxed environment, looking forward to the winter and the real fire. Staff are helpful.

We have been here before yet not had the carvery. This time visiting chapel with our doggie we had the carvery…… it was absolutely delicious 👌 Had lots of carveries over the years, but by far this was the best. And the staff are all so welcoming and lovely too. Definately worth a visit wether passing by or making a special trip just for the carvery.

There was a little hiccup at check in, but this was dealt with immediately and certainly didn't impact our stay. We would definitely return. All of the staff we had dealings with were very polite and helpful. On check out there was no staff available to hand the key into so we had to leave it on the reception desk, so it might be worth having a post box to pop door keys in?

The Vine Hotel and the team, including the entertainment crew are simply - superb! I would highly recommend a stay.