Charlestown Terrace Apartments

Great location disappointing cleanliness and state of apartment. Balcony unable to be used due to structural issues, unit was not overly clean, tv in lounge room had remote that didn’t work, unit was showing signs of wear with many walls having repairs but not being repainted.

Do yourself a favour and don’t book this place or the Newcastle executive apartments. They are managed by the same people and they are absolutely disgusting. We booked the Newcastle terraces and our room was not actually at that location. It was at the Newcastle executive apartments. I called the office about many issues and they were straight away defensive and not helpful at all- the staff member was actually very rude. Firstly the floor was filthy so our feet were black from grot. Bedroom door handle was broken so it wouldn’t shut. Shower was DISGUSTINGLY MOULDY. The dishwasher was broken that we weren’t notified about and they came and replaced it during a day while we were out and they left rubbish and packaging through our kitchen/lounge room area. This included wiring off cuts that our kids could have choked on. When we arrived there was urine under one of the toilet seats. The tv in the bedroom did not work at all apart from having the backlights always on so at night the tv was glowing and we couldn’t turn it off. The kickboard in the kitchen was broken and a safety hazard. There was no pots or pans to cook with, only a strainer and a pot lid available. The air drier was broke so our clothes fell off it when we tried to dry them after a day at the beach. Lastly the amount of cochroaches was ABSOLUTELY DISGUSTING we had all our food in bags zipped up so they couldn’t access it.

We arrived to find an extremely different apartment to the one in the promotional images. There were old cobwebs hanging from the ceiling, the walls were absolutely filthy, light fixtures were dangling from their sockets, all but two light bulbs blown on the stairwell, the lock for the sliding door to the garage was not just broken but missing, leaving a hole where the lock should be, holes in the walls, filthy windows... I could go on, but you get it. I rang straight after the viewing the property and told them we were leaving. To someone's credit, they did refund us but despite me telling them everything that was wrong with the place, the listed and presumably sold it again that night. I'm not sure there's much concern with the quality of their service. Avoid at all costs.