Hampton Inn & Suites Charlottesville-at the University

Quick stop. We were comfortable. Breakfast was minimal, but sufficient

This property is under MAJOR RENOVATION. No TV, very little heat and NO HOT WATER! at 9:30pm we left and checked into another property nearby. How can I contact ******* with this problem?????????

We arrived after dark and the receptionist told us right away that the t.v.s were not working and that there was no hot water. We very much appreciated the information and checked in somewhere else down the road.

Property is being renovated which we did know know about - lots of dust, plastic and noise. Initially we were given a key to a room which was already occupied - much to our surprise, along with the room’s occupant! We got another one and it seems updated - but the check in was rough. Our key didn’t work at first either. It might be better once the renovation is complete but would avoid for now.

Under construction w/ noise and no television to watch tournament basketball. These things happen, but at the very least, don’t charge for parking or offer something to compensate a disappointing stay. Location is great though.

The property is being refurbished, very dusty and noisy and THE WATER WAS TURNED OFF 11-3 during the day!! We were not warned about this when we reserved the room, at the regular rate!! Staff was great. Breakfast was good and the staff was pleasant and helpful. Also, we were not allowed to earn our Hilton Honors points because the room was a “prepay” (I guess, reserved through *******).

They were renovating the property in the time of my visit, and nowhere was that listed or mentioned at the time of my booking or disclosed to me well prior to checking in. I wasn’t to able to get a sound sleep or a fast hot shower because of these constant renovations, and while the staff did what they could, it was too little too late—I would rather not get woken up by the drilling sound of a jackhammer directly above me.

They have the sweetest staff in the world! I hope the breakfast lady and all the desk workers get raises. They went out of their way for me. Big applause. A few things about the facility. Add $10 to the price they quote for the room because there's a $10 per night parking fee. There are NO hairdryers. Oddly, the beds are very high, so if you're 5'4" like me, you should bring a step stool or be prepared to vault in. You can't, for example, sit on the bedside and put on your shoes. Oh, there are NO hairdryers. In contrast, the TOILET was very low and no counter near to help getting up. The shower grab bar is extremely slick when wet. Did I say, there are NO hair dryers? You'll have to go to bed with wet hair. There are NO glasses in the bathroom. Have to use a paper cup from the coffee pot. So, no place for your toothbrush and no cup for coffee. Strangely, there is a teeny microwave near the floor below the TV. They sell expensive frozen Stouffer's in the lobby from very LOUD vending machines--bring your hearing protection. The industrial hum destroys any peace you might desire at the breakfast. The food itself is pretty good. Bring your own silverware because their blunt instruments won't cut a waffle. It's like trying to eat with toy plastic forks and knives. Everyone at breakfast struggled. For a few minutes I wondered if the utensils were part of a prank. Did I mention NO GLASSES in the bathroom? Even stranger--this is the weirdest part of the stay--is the big mural between lobby and courtyard depicting -- read for this? -- clouds of POLLUTION obscuring a dark city silhouette. Battleship gray and black. I can see this for an industrialized city where one expects to cough through the visit, but so inappropriate for the genteel colonial feel of Charlottesville with all its trees, flowers, and sunshine. I won't go into the aesthetic. Battleship gray is such a gloomy, rainy-day color for the walls of the public spaces in an inn anyway. Every time I came and went from the hotel, it made me blue. Again, the staff deserve to take a bow and so does the manager who hired them.

Had terrible customer service experience. Night manager had no interest in making up for the poor customer experience. General manager was contacted several times but she does not involve herself with customer issues. Was forced to contact Hilton customer assistance on 3 separate occasions to get resolution. I wrote an email to corporate and explained everything and they refunded me my stay.