Lequ Okinawa Chatan Spa ＆ Resort Reviews

Clean and tidy room, just fit for family. Delicious, various choice of breakfast. Comfortable hot spring for relax after one day trip. Free welcome drink and ice bar at lobby. Can walk to America village, shopping area, 10mins walk to Aeon.

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

We love the location, just right at American Village. There is a foot spa for guests, public bath and the breakfast was excellent. Serving Okinawa food and my boy and husband have been enjoying it before we leave Okinawa. Thumb Up for the facilities and food!

The room smells musty. In our opinion the bed was very hard, the pillows were bad. The air conditioning was quite loud. The receptionists were only partially friendly. The worst thing was that,if you have a tattoo you are strictly forbidden from using the wellness area and you have to pay extra. So what? It's 2024. The highlight was that, there is a Lawson in the hotel.

Nice staff, clean and tidy. Location is close to American village and beach side. There is spa, sauna and infinity pool that nice place to take a rest and relax.

Good Hotel. Very baby friendly. Have toys for my babies. Welcome drinks are good. Location great.

The room is cozy and comfortable and make me sleep well. The breakfast provide plenty of food and ice cream is even provided. The onsen in hotel is very clean and comfortable as well which make me relax throughout the trip.

Nice place, good location, great services

Great location, best swimming pool and view in Chatan.

The location was in the perfect spot, close to shopping, restaurants and the water. The amenities were great, but just be prepared to pay to gain access to the pool it is not part of the package. The food and the cost of breakfast were the only downfalls. Otherwise, this was an awesome first experience in Okinawa! Loved it!

Highly recommend this property. Everything was wonderful. I had enjoyed every moment of my stay, since the welcome drink and the games in the lobby area.

Though my room was near the lift lobby, it was peaceful and I slept really well! Only negative was that the pillows were too soft for me, but that’s personal preference

First time staying at the hotel. We used to stay in Vessel. And give this a try. Turn out we like it. Just the room is a bit small.

Excellent service, good amenities and nice equip room . Hotel is situated in the heart of American village. Many restaurants around the hotel area. Parking & hot spring is fee for this hotel.