Holiday Inn Express Cheltenham Town Centre Reviews

We stayed at the Holiday Inn Express in Cheltenham in mid November 2024. The hotel is very conveniently located close to the town centre shops and other amenities. The staff at check-in were really helpful.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

Good location. Hot breakfast

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

Overall, the breakfast was OK. Although there were few choices, I had enough to eat. The location is good, there are large shopping malls and restaurants opposite, and it takes 10 minutes to get to the city center. There is also a large supermarket in isolation. The room is nice, but the lighting is too dark. Sound insulation equipment is relatively poor.

A very cost-effective hotel. There is a large supermarket next to the hotel. The hotel is in a small town. There is a beautiful view from the room. Seagulls fly outside the window early in the morning. It is very convenient for shopping and eating.

The hotel is in a great location, with a shopping mall and many dining options. The room is average, the bed is very small, the double bed is only 1.3 meters, and although there is a sofa that can be turned into a bed, if you spread it out to sleep, there is no place to put the suitcase. Breakfast is a very simple white meal, overall three and a half stars

The location is good, there is a large parking lot and commercial center next to it, and it only takes minutes to walk to the downtown area. The room is comfortable, the breakfast is also very good, and the price-performance ratio is very high. The staff are very enthusiastic. If you park your car in the parking lot next door, you can enter the parking ticket for them and get a 25% discount.

There are many restaurants downstairs, and opposite 🈶 self-paid parking. The staff was very warm and friendly the day before yesterday, and helped me print a translation of my driver's license. It was good to stay for two days. The breakfast was simple, the public entertainment area was relatively large, and no one cared if I was late for check-out.

Clean and tidy, but the room is relatively small. The location is very good, and it is convenient for eating. The swimming pool is in cooperation with the nearby gym, and there are time restrictions for children, which is not very convenient

The rooms at Holiday Inn are quite large and cost-effective, suitable for business trips

I have always stayed in this hotel. It is clean, close to the city center and conveniently located around.

The service is very good, the breakfast is richer, it is the most cost-effective hotel in this 20-day trip to the UK

It is totally different from the Holiday Inn in China! The sofa bed mattress in the room is very hard, the towels have holes, and the toilet has a sewer smell! The breakfast on the second day was a mess, no one arranged the seats! There was very little food, only orange juice and milk! The hotel in the UK for more than ten days, this is the worst one! My daughter disliked the bathroom being unclean and smelly, and she didn't even take a shower