Central Studios Gloucester Road by Roomsbooked

Seriously the worst. First of all, it's an unmanned hotel so you need a pin number to enter the hotel. When I called to ask, a woman asked for my e-mail address, and when I told her, she said she'd send me the details within 2 minutes, but I didn't get a reply. I called again and a man answered and I was able to get the pin number over the phone. After that, I tried to use the free Wi-Fi, but it didn't work. When I called again, the woman answered again and said she would check the problem and call me back in 5 minutes, but after 15 minutes I still hadn't heard back, so I called back. The man answered and I explained the situation again and he said he would fix it tomorrow morning. That's strange, so I asked for a refund, even if it was just half, and he said he couldn't do that. I told him he was lying, and he said we weren't liars. After hanging up the phone, I thought about it calmly and realized that the man was used to dealing with complaints, as he was only listening when I was talking. The reviews on a certain map were also low, so I think they handle a lot of complaints over the phone. I shouldn't have booked without checking the reviews there, but it's a place I don't want to stay at again. The room smelled humid, and the bed mattress was soft and difficult to sleep on. The kitchen didn't have a stove, but it was good for eating things bought at the supermarket. Also, I came in mid-June, and it was very cold. There is no air conditioning, so if you stay there, please be careful about what you wear. Other facilities include shared toilets and showers (as stated in the hotel overview). Towels are provided, but other amenities and room wear are not provided, so you will need to prepare your own.