Hotels near Thirlestaine Long Gallery, Cheltenham

The hotel was nice, nothing especially remarkable to note. Staff were very polite & friendly, everything was clean & tidy. The location is ideal for exploring Cheltenham. We were given a complimentary room upgrade which was nice but feel there is much of a muchness between some of the room types. A little annoying that when buying a drink from the bar, some areas were closed so we had to sit in the reception area. Bar prices were very reasonable. We didn't eat in the hotel. Our only real gripe was the parking...arriving late afternoon on Saturday, the car park was full which was to be expected. A permit was organised to park on the street at a cost of £10. We later established the permits/ on street restrictions were only in place for a couple of hours of our stay. On questioning the cost, we were told it would allow us to park until midday the next day - it was free parking on Sunday anyway! This cost was removed from our bill.

Stayed here for one night this weekend. Had such a lovely and memorable stay. My sister advised the hotel that it was my birthday and they really added the personal touch to make me feel special. Special thanks goes to Erin in the spa who was so lovely and welcoming, he is a real asset to your hotel. Our room was lovely overlooking the gardens. Great location to explore Cheltenham as only a short taxi ride away. We had a spa treatment and used the pool area which were all nice. All staff we spoke we were friendly and welcoming. The cookie on arrival is also a nice touch. I would definitely return to this hotel 😊

This was an excellent hotel. Service was great. From James in reception who welcomed us with professionalism and warmth & tips to visit, to the restaurant staff who were helpful and responsive. The chef was great - food was tasty and to a great standard. The housekeeping staff were friendly and accommodating as well. We had an awesome and restful stay. Our dog enjoyed the bed and treats as well as walks in the beautiful grounds. Breakfast was excellent and the rooms were clean, beautifully decorated and comfortable. We will make tgis hotel an regular on our list.

I wish I could say it lived up to the price-tag of the room... but from my experience, my stay did NOT fully live up to a five-star night away. The grounds are STUNNING. I have to point that out first and foremost. The breakfast room, bar, reception and the lounge are immaculate. The lounge bearing the fireplace and stone walls feel like an untouched visit back to the 1850's, and you honestly feel like you've stepped into a time machine. I was actually anxious about the visit, as I'd had a couple of issues with misunderstandings with the website as I felt that the offers combined with the layout and navigation of the site had been unintentionally misleading. (I thought I'd stepped onto an incredible bargain with the couple's retreat offer, but I was misguided. This isn't necessarily any one individual's fault as tech often has teething issues and I understand this is being resolved). I had also been regularly checking the site and noticed continual drops in the room prices, but the staff would amend this when I would advise them. I was actually originally due to pay £369 for the comfortable double, which is the lowest grade room, but my own research and common sense allowed me to amend this as I later found the same date, and a better room for a cheaper price. It was fortunate I checked the site frequently. I had purposefully booked directly with the hotel as one of the benefits had been noted as room upgrades. Upon arrival, I requested such, but when I advised I was just staying the one night, I was told it would be a £30 charge to upgrade (it may have been pp, but I forget). Had I been aware of this, I would've accepted a better rate on booking.com or such. I was very disappointed to hear this and felt a little mislead. We opted out, noting that I was already spending a lot of money during a financially difficult time. The room was underwhelming, with the electronic access fob being cracked covered in flicks of paint, a very small television for the cost of the room, and an aged writing desk. The bed was incredibly comfortable, and the bathroom was lovely, even though part of the handheld shower head was missing a piece of white ceramic/plastic from the handle. I also noted that one of the main light switches on the dual setting didn't work and the knob actually came off in my hand. Positively, my boyfriend was left a lovely selection of handmade chocolates and a card for his birthday, which was a kind gesture. We also had a pleasant view of our little complex of rooms, and the room was flawlessly cleaned and recently re decorated (except the desk). The spa facilities were lovely, and I really appreciated the outdoor pool drinks service! Incredibly relaxing. Intimate, but peaceful. We did, however, find that our eyes were burning after 5 minutes in the jacuzzi. We understand that due to the heat of the jacuzzi combined with bacteria, a higher dose of chlorine is required than in a typical swimming pool, but this was uncomfortable and the

Very convenient location a short drive from the M5 and it has plenty of free parking. Easy check-in with a friendly receptionist. There is a lift, handy as our room was on the top floor (3). The room was a Standard Double but was very spacious and there was adequate storage for our 2-person 3-night stay. No air-con but the windows could be opened a few inches and heating was easily controlled. All was clean, tidy and in perfect condition. Our bed was very comfortable with plenty of pillows and a warm duvet. It was quiet at night with little road noise. The room curtains were very efficient, best set your alarm to avoid sleeping in. Also was desk space with an office-type chair and a long sofa that presumably can be the third bed, a TV, hair dryer and tea/coffee making facilities. The free WiFi was fast and reliable. The bathroom was also spotless and had that clever door arrangement that enables the whole bathroom or just the WC to be made private. The spacious shower was excellent with a shower gel dispenser. The attraction with HI-Ex hotels is the included breakfast, so there are no costly shocks you often get with budget hotels. Unusually, but very welcome, it opened at 6:30 a.m. The food offer buffet was more than adequate, hot sausage, bacon, beans, scrambled egg, plus a choice of cereal, croissants, toast, and fresh fruit. Tea/coffee of course, plus baps so if in a hurry you could make a bacon bap and dash off. If you can't find anything to like here then you really are hard to please! As all the staff were very friendly and helpful this made it a lovely place to stay and I wouldn't hesitate to come back.

This town was outside our plan and gave us an unexpected surprise. It is a beautiful town, don’t miss it. The hotel room is not big, and there is free parking in the yard behind the hotel. The bathroom is a bit short. My husband is 189cm tall and has to lower his head and cannot stand up straight. Our room was on the second floor and there was no elevator. Fortunately, we didn't have to carry too many things up the stairs when we drove. The soundproofing is not very good, you can hear the conversation next door. The breakfast was great and the restaurant manager was very welcoming! Will go here next time.