Best Western Plus Chemainus Inn

The breakfast was excellent!

We were able to have early check in which was great. Breakfast was hot and available when we arrived, everything was perfect for our 1 night stay. We will return.

This was a good stay for my needs. The staff were friendly and helpful. The walk into town where most of the restaurants are located was easy. It was nice having access to two washers and two dryers for laundry.

This is a nice and clean hotel with great service. It isa short drive or 15 minute walk to the main area of town. Breakfast was also good.

I was here for a soccer tournament with my grandson. When I checked in I had a wonderful man check is in. He was so helpful and very friendly. I didn’t know that they offered a continual breakfast he told me what was going to be on the hot breakfast for the weekend. The room was very clean and I even had a little kitchenette in my room. I was very satisfied with the room so was my grandson. He said that he enjoyed the swimming pool and hot tub. There was many other people who were there too for the soccer tournament and my grandson made some new friends and he had a school friend who stayed there as well. All in all I really enjoyed my stay there. We were treated very good and I will stay here again. Five stars from us.

Video tape your check-ins and interactions with staff to protect yourself. It is a great location for a hockey tournament. The room is clean; the mattress sunk in the middle, pillows are hard and thick. The default room temperature was low; would not dry hockey gear. We learned from other team members to raise the temperature high the 2nd day of stay. The breakfast doesn't offer oat meals, otherwise, standard. They have some nice front desk staff and two disrespectful ones. If you are a minority, you may be discriminated openly. If you would like to know what gaslighting experiences, please contact the manager, Rob. He got a A three times for gaslighting. It is not listed on Better Business Bureau! The check-in staff was mean and made unprofessional comments in mean attitudes, which I checked in the the staff worked the next day and was told that was unnecessary and uncalled for. Discrimination agaist visiable minority. repported to Rob, the manager over the phone on 20. He tried to brush it off stating there would not no evidence of this accident. I requested him to go over the vedio recording and talk to the staff invloved and provided the contact info and room number and dates stayed. He said that he'd call back on Feb 23. I gave him more time. no call. I call a few days later, happened to spoke the assistant manager of the front desk, so happened to be one of the staff worked on the day of my check-in. He appeared no aware of the complained I made. I called Rob again the next day. He was gaslighing me and said that he did not call back because he wrote my phone number wrong. With all the information he requested me to provide from the 1st call, he'd access the guest information and get the right phone number. He said this time, it is he says and she says. No approval and nothing he could do. I asked for a refund. He said that he needs approval from the board members. Then, they left a voicemail saying the board members are not willing to do anything about it. He even states the two staff who did the check-ins are the only minorities of the staff in the front desk. What does that mean？ DARVO is his approach. He even said that this Inn is not part of the Best Western chain. Lol. It is. Would you like to support these kinds of business? Read the staff's reply below. How considerate. Would you would contact the front desk who were mean for service about anything? Great management skills and understanding. Do we expect a person so good at DARVO admit it? He is right about one thing: there is packaged oatmeal at breakfast. To me though, no the same as a well prepared hot oatmeal. Please vote is rotating mattress = not sunken mattress? Please vote for the spelling of the my name here too. Even though competence is not the main complain here, just want to point it out it goes well with the mistake about the phone number. Or are we seeing the inability to look up my phone number through guest booking is just part of lack of capacity? Ah. I am thinking

Third year staying with a hockey team and never had problems in the past with late checkout. Met with completely inflexible management who told me that the housekeeping schedule was far more important than customer satisfaction. If you are blocking rooms for a team I would give this hotel a miss

The room was spotless and well equipped. The checkin and checkout went smoothly. The free breakfast was anove average. Brst of all, I felt safe.