Grand Hyatt Hotels in Chengdu

I have an excellent 5 nights stay. The location is excellent and hotel service are great too. I was given an upgrade by the great front desk, the room with bathtub was spacious and clean. For sure will stay here again during my next trip.

Excellent location and service. The hotel is a little bit on the older side and could use a bit of an update but overall, we enjoyed our stay. The breakfast was both eastern and western style. Since we were there during the May 1st holidays, there were many guests but the staff handled everything smoothly. It’s great for families but if you are looking for something a little more aesthetic, this isn’t it.

I recently stayed at this hotel and found it to be a mixed bag of experiences. The location is absolutely fantastic, making it easy to explore the surrounding area and access key attractions. There are plenty of options for breakfast, which was a pleasant surprise, catering to a variety of tastes and preferences. In terms of value, I felt that the hotel was worth the price, especially given its prime location and the amenities provided. However, it's worth noting that the decoration and overall aesthetic of the hotel felt quite dated. While everything was clean and functional, a refresh would certainly enhance the overall experience. Overall, a good stay with some room for improvement in terms of decor.

it was a very nice stay thanks to the kind and friendly staff🤗 they are solution oriented. Breakfast is nice, the rooms are clean and size is enough. They have free self laundry. Just a little suggestion they can change the elevator card reading system 💡 Overall good value for money!

We enjoyed our stay here overall. The Front Desk was very helpful in helping us secure tickets to see the pandas. The location was very good and within walking distance to chunxi Road and a subway station. the rooms were spacious and had a great view. We stayed in a two bedroom with a kitchen, washer and dryer. The only a few cons. the kitchen was not well equipped with many utensils, other than chopsticks and a spatula. The second con was that the sinks and showers seem to have a little trouble draining during use. The breakfast buffet was so-so. The Chinese options were served at room temp and the western options were few and rather dry.

May be because we booked two rooms for 4 nights, we were given room upgrade on checking in. What a pleasant surprise! Our rooms on the 25 th floor ware spacious. One of our rooms had smell of tobacco smoke. When we complained with the front desk, it was quickly resolved with switching to another room which was fresh. Our booking included breakfast. We enjoy the buffet breakfast very much. The breakfast room was modern, bright, comfortably decorated with large picture windows. The staff are courteous and welcoming. The food variety was good, even with traditional local Chinese delicacies! The teas, juices and soy drinks are nice. On the whole, the staff of this hotel were friendly, patient, and helpful. Jack at the concierge should be specially mentioned. He helped us book Sichuan cultural show, and museum tickets patiently. When the internet booking was not smooth , he even called the ticket office direct to find out how he could help us. As for the hotel location, the hotel is just 5 min walk from the Tianfu piazza, and the Chengdu museum is right across the beautiful square. However, if you want to go to Taikoo lane to find nice restaurants, the walk is over 20 min! and better use a cab if you were hungry, as we were on our first night. We had to cross three zebra crossings, and then a long walk, finally gave up walking and settled in a locaL Sichuan restaurant ” TaoDe Pots ” before we could reach Taikoo place. But TaoDe Pot was a nice surprise too, if you can tolerate waiting outside for 20 min, though they provided seating and lemon drinks. We were surprised with the delicious food, good portion, warm service and friendly price!

Awesome hotel in Chengdu. I came to Chengdu for travel and watch e-Sport competition. Hotel is located on great location. It’s nearly exit E on Wenshu Monastery Station (Line1) but a bit far from main station around 5 minute walk. But more important, I could take Line1 to e-Sport competition arena directly. That was convenient for me. Staffs was very nice and helpful. Even some staff could not speak english but they tried to communicate with me by using translator. I appreciated about that. Moreover, the room was clean, comfort and bigger than I expected. Good breakfast in hotel. Also have some convenient store and local restaurant around the hotel.

This has been my second time at The Ritz-Carlton Chengdu, and like the second time, it has been a wonderful stay. The staff is great, and I want to thank especially Crystal, who did extra effort to make this stay even more enjoyable. The breakfast buffet has much to choose from and only high quality products are offered. The spa is great, with a gym, swimming pool, steam room, sauna, whirlpool. And the rooms are very spacious and have a beautiful view. If I were to come to Chengdu again, I would want to stay at the Ritz Carlton again!

We rented two rooms, as they do not have a family style suit. Overall, the place is located at the center of the city. Very convenient with shops and restaurants at walking distance. The hotel seems to be bit aged, but well maintained.