BUYUAN  HOTEL

BUYUAN HOTEL Reviews

BUYUAN HOTEL

1st Floor, No. 7, Affiliated 4 Xiaotianzhu Street, Chengdu, ChinaView Hotel Details
BUYUAN  HOTEL
BUYUAN  HOTELBUYUAN  HOTELBUYUAN  HOTEL
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BUYUAN HOTEL Guest Reviews

4.8/5
Excellent
693 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(693)
Positive reviews(680)
Reviews with photos/video(352)
Well designed(148)
Delicious breakfast(135)
Well decorated(54)
Average sound insulation(31)
Friendly front desk staff(31)
Excellent afternoon tea(26)
Close to metro(18)
Nice toiletries(12)
Negative reviews(13)
Guest User
Guestroom (Double Bed)
Stayed in dez 2023
Friends
1 review
5.0/5
Outstanding
Posted on 25 dez 2023
It’s a lovely hotel. It uniqueness makes it special and stands out from the other hotels in Cheng du. They provide delicious breakfast and fantastic service. The staffs are always super nice and helpful! I had a fabulous time here with buyuen.
Response from Property: Your liking and recognition are both encouragement and support for us. Providing you with a satisfactory stay experience is the direction we have been striving for. Our kitchen staff will continue to study delicious food, and we will continue to improve our service to achieve better results. Thank you for your support———城市探索+柠檬
Guest User
Stayed in jun 2024
Friends
1 review
4.2/5
Very Good
Posted on 16 jun 2024
We really enjoy the aesthetic of the hotel, which has a distinctive Asian vibe. We also really like the Asian inspired breakfast and complementary nourishing soups at night. The hotel is walking distance to university street, with a range of cute boutique stores and speciality coffee shops. Unfortunately the service provided was not always consistent (e.g. the staff forgot to provide one of the complementary soups one night and did not offer anything else, our cards were deactivated during our stay).
Response from Property: Dear friends from afar, hello. We hope that friends who come to Chengdu can have a comfortable and leisurely life there. Therefore, we have chosen the University Road, which is closer to the city center but quieter, in terms of location selection. We apologize for any minor incident that occurred during your stay. Our staff missed out on giving you a complimentary goodnight syrup, which caused you a bad stay experience. We apologize again. I also hope that this incident did not affect your travel experience. If you have the opportunity to travel to Chengdu again next time, I hope it can bring you a satisfactory stay experience!———城市探索+菠萝蜜
Guest User
Guestroom (Double Bed)
Stayed in dez 2023
Couples
1 review
5.0/5
Outstanding
Posted on 26 dez 2023
staff is very friendly and helpful. The hotel is so clean and comfortable
Response from Property: Thank you very much for receiving your five-star praise! The small family will, as always, maintain an excellent living environment and intimate service, so that you can feel the warmth of home.Looking forward to your visit again. I wish you a happy life and full of joy!——城市探索+蛋挞
Guest User
Guestroom - With View (Bathtub)
Stayed in out 2023
Couples
1 review
5.0/5
Outstanding
Posted on 29 out 2023
Nice place, great service. Love it ! Will definitely return next time ! ❤️
_RUIR_
Panorama Capsule Room - Night View (Double Bed) (Bathtub)
Stayed in jun 2024
Friends
4 review
3.7/5
Posted on 30 jun 2024
Booked for three nights, chose this hotel after seeing many people recommend it. There are few types of breakfast, and there are only salad plates, fruit plates, cold cuts and toast plates on the buffet table. There are no boiled eggs, so you have to tell the housekeeper in advance. The breakfast on the first morning was beef noodles and avocado brunch. The avocado was not ripe and very astringent. Then the food was super slow. We sat and waited for about 20 minutes before it was ready, and the fried eggs were the same. In addition, when we changed rooms, we should check in at 2 o'clock, but the previous tenant had not checked out at 2 o'clock, and the auntie needed at least an hour to clean, which delayed our check-in time and itinerary. In addition, we could wash clothes without limit in the first two nights, but on the third night, we were told that each room was limited to three pieces? ? The price does not match the service, the price and variety of breakfast are also inflated, the room environment is OK, but the soundproofing is not good at night, and you can hear the noisy sound of the exhaust fan outside.
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Lixiangjiayumiko
Guestroom (Double Bed)
Stayed in jun 2024
Family
18 review
5.0/5
Outstanding
Posted on 21 jun 2024
Not far from the hotel, Xiaotianzhu Street next to Sichuan University carries the ancient memory of Chengdu and is also full of fresh momentum and lively life. It is only about 3 subway stops away from Chunxi Road, Taikoo Li, and Kuanzhai Alley. It uses bold color collisions and adopts a "boundless" design approach. It integrates Chengdu's unique bamboo chairs, covered bowls, and tea shed elements to create a dreamlike Shaocheng. The conflicting beauty, texture, and extremely inclusive expression allow travelers to feel the current Chengdu spirit here.
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6/9
Vienna
Stayed in jun 2024
Other
8 review
5.0/5
Outstanding
Posted on 11 jun 2024
A "different world" hotel, the interior design is so surprising compared to the slightly old buildings. . The "my room" I stayed in has a movie feel . The front desk service is very enthusiastic, and the breakfast dandan noodles are delicious.
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6/10
Response from Property: Xiaoyuan is a design hotel. Every corner of the room and public area is carefully designed, and the photos are very good. Our housekeeper is also online 24 hours a day to provide meticulous service to every guest. While enjoying the accommodation, our breakfast is also a combination of Chinese and Western. I hope you enjoy the delicious breakfast. I am really happy to receive your praise and favor~——Buyuan Exploration + Grape
Guest User
Guestroom - Double Occupancy
Stayed in jun 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on 3 jun 2024
The hotel is located near the Huaxi Campus of Sichuan University, with convenient transportation and many delicious foods nearby. The hotel has considerate service and unique interior design style. Many young people check in here. The hotel also implements packaged breakfast ordering, which does not waste food, which is good. The hotel room is relatively quiet, with birds singing in the early morning. The bathtub is very comfortable and can relieve fatigue. I will stay here again next time I go to Chengdu!
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6/10
Response from Property: Ding~ Today's surprise! First of all, thank you very much for Baozi's five-star praise for Xiaoyuan. We will continue to work hard, uphold the concept of service first, and bring every guest a warm and comfortable stay experience like home~ "Buyuan Hotel" is not far from anywhere, Xiaoyuan looks forward to meeting you again, wishing you a happy life and full of joy every day~-----Buyuan Exploration + Egg Tarts
Guest User
Stayed in jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on 7 jun 2024
The hotel is stylish and clean. The furniture is very stylish. The overall service is good. The staff are very enthusiastic. Durian sister is very considerate and thoughtful and helps take photos! Very comfortable stay! Five-star recommendation
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6/7
Xiatiandefenge
Guestroom (Double Bed)
Stayed in mai 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on 15 mai 2024
A very pleasantly surprised hotel, very cost-effective, great accommodation experience, I will come again next time
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6/8
Response from Property: Thank you very much for giving Xiaoyuan five stars and affirming Xiaoyuan. Your satisfaction with your stay is our greatest honor. Welcome to come again next time~——Buyuan Exploration + Egg Tart
Liutuyao
Stayed in mai 2024
Business travelers
3 review
0.5/5
Posted on 12 mai 2024
This hotel is not bad, it is extremely bad. If I can give it a negative score, I will definitely choose a negative score. I spent 808 yuan and felt completely cheated. The value is not as good as a fast hotel. First of all, the sound insulation that I can't stand the most is that we arrived at the hotel at 11:00 in the middle of the night. We were very tired after traveling all day, but we were greeted by all kinds of noise. First of all, there was the crazy laughter next door. It should be a few girls chatting. The various laughters were piercing. Secondly, the terrible sound of the toilet flushing and shower running upstairs. With the blessing of the pipes, the various water sounds are simply a symphony. Then there is the sound of the so-called minibar refrigerator in the room, which is even louder than the refrigerator in my grandmother's house 20 years ago. As for the sound insulation problem above, after a very long period of patience and psychological struggle, I decided to tell the front desk butler on WeChat at three o'clock in the morning because I was really broken at the time. As a result, the butler replied to me after a while that it was the sound of the refrigerator and asked me to unplug the power myself. I also recorded a symphony for the housekeeper. After a while, the housekeeper said that we would be given a new room. But who could understand that I didn't want to get up and pack my luggage and put on my clothes to change rooms? So I said I didn't want to change. Please help me get a refund the next morning. So there was a long and complicated struggle with the store. I won't go into the details in the middle. In summary, the merchant played tricks and asked me to cancel the order and give me a 50% discount on the room fee. The purpose was not to let me write a true review. Of course, I refused. Finally, it was the intervention of Ctrip customer service that gave me the opportunity to write this wonderful experience here. Let's talk about the product of this hotel. In fact, I wanted to stay in Kapok or Shangri-La this time because I was used to it and felt that the quality was guaranteed. My companion said that this store was very popular and high-end on Xiaohongshu, so we chose to experience it here. In fact, from what happened just now, it has been shown that this hotel has many problems and is not worth the money. High-quality hotels must at least have good sound insulation. If the sound insulation is not good, it is just to save money and cut corners. The design is a bit good, but the materials are not of high quality, especially the brand of the bathroom, the comfort of the mattress, etc., and the quality of the toiletries. To put it bluntly, it looks like an internet celebrity, and there is no quality at all. Finally, let's talk about the service. I don't think I need to say anything. The ability to handle problems is too poor, and it is not sincere. The main thing is that it is very slippery, which gives people a very bad feeling. I think doing business like this will fall sooner or later. In summary, this stay experience is very bad, and I am sure I was deceived. I remind others who want to book here to be cautious.
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Response from Property: Dear friend from Buyuan, hello! It is a pity that we were unable to give you a satisfactory stay experience. We have also learned about the matter you mentioned in detail with the staff: you told us that the room was not soundproofed at more than 2 o'clock in the morning, and the night shift colleagues also immediately proposed to change you to other rooms. If you are too tired, it is no problem for us not to move the luggage. You rejected our adjustment plan at that time. The next morning after checking in, you asked the hotel to refund the full room fee plus additional compensation. I'm sorry that we really can't meet your requirements. Considering your poor experience during your stay, the hotel actively negotiated with you and has been informing us of our solution through the Ctrip platform, hoping to resolve your demands in a friendly manner (the platform also has a recording of your demands). After hard application, we finally negotiated to refund you half of the room fee, and you also accepted the refund! The hotel you said asked you to cancel the order and give you a discount, which is not the hotel's statement. You booked through the platform. Modifying the refund requires you to modify the order on your mobile phone to complete it, instead of the hotel front desk staff refunding you. The hotel does not ask you to cancel the order and pay again. We also keep the records of communication with you. We have also appealed to the platform for your request to refund the full room fee after staying in the hotel for one night! Buyuan has always maintained a friendly, serious and responsible attitude towards every friend who comes. We will humbly accept the questions you raise and work hard to improve them. Finally, I wish you a happy life and everything goes well!
Guest User
Stayed in mai 2024
Couples
3 review
4.7/5
Amazing
Posted on 4 mai 2024
The only hotel I want to give a positive review for in the past few years Food: The breakfast is delicious. Looking at the sign at the door, this hotel also does catering. The breakfast is definitely not bad The afternoon tea is very exquisite, and they can even help you pack it for the road; I missed the good night dessert several times when I came back too late. I will definitely try it next time; There is a laundry service, which will help deliver it to your door. The WeChat butler almost responds to every request. The room is very beautiful, and my room is the best looking. I will definitely come again next time.
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Response from Property: Thank you for your serious review, Baozi! Your support and affirmation are the driving force for our efforts! It's a pity that I missed the goodnight dessert 🙁. Next time you come, we will keep it for you, or put it in the room for you~ so that you won't miss it! Looking forward to seeing you next time~~——Buyuan Exploration + Egg Tart
Sthnothing
Guestroom - Double Occupancy (Double bed)
Stayed in abr 2024
Couples
19 review
3.7/5
Posted on 30 abr 2024
It can be seen that the hotel is a boutique hotel that pays great attention to details. The decoration and furniture are very tasteful; the breakfast food tastes good and has Chinese and Western choices. It also provides afternoon tea and late-night desserts, which is very attentive. The clerk was very polite and attentive, and even gave us water to drink when we went out. Although you have to take the subway to get to the city center, it's not far from Pingyao West Station.
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6/8
Response from Property: Wow~~ Thank you for your love for us! Your recognition and support is the infinite motivation for Xiaoyuan to move forward. Xiaoyuan looks forward to seeing you again next time. In the wind and rain, Buyuan will wait for you~——City Exploration + Grape
LuziFlora
Suite
Stayed in abr 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on 15 mai 2024
This suite is so beautiful. I happened to bring a tripod with me, so I can take pictures inside when I am not going out. It is a beautiful space design. The food in the restaurant is also delicious. The wonton in the picture is for breakfast.
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6/7
Response from Property: Xiaoyuan is a design hotel. Every corner of the room and public area is carefully designed, and it is very photogenic. While enjoying your stay, you can also enjoy our breakfast, which is a combination of Chinese and Western styles. I hope you enjoy a delicious breakfast. I am very happy to receive your praise and favor. I look forward to your next visit~——Buyuan Exploration + Egg Tarts
Tangmugong
Guestroom - Double Occupancy (Double bed)
Stayed in abr 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on 12 abr 2024
A very pleasantly surprised hotel... Good location, convenient, very comfortable and cozy, very cost-effective, delicious food, will definitely come again! ! It feels like a small Boshe!
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Response from Property: Wow, I waited so anxiously just to see the result now. Your praise is super important to Xiaoyuan. It is an affirmation of Xiaoyuan's housekeeper service and a silent support for Xiaoyuan's work. It not only inspires the potential to pursue higher standards, but also makes Xiaoyuan feel how worthwhile the effort is. Thank you for your support. I believe Xiaoyuan will do better because of you. I also hope you can remember that there is an expectant like Xiaoyuan who is looking forward to your visit again~——City Exploration + Grapefruit