MUMIAN CHENGDU Reviews

Response from Property: Dear Guest,Thank you very much for your positive review of our hotel. We are delighted to hear that you had a pleasant stay with us and that you found the room to be really nice and the breakfast to your liking.We apologize for any inconvenience caused by the smell in the hallway on your first day. We are glad to know that the issue was resolved the following day. We are continuously working to maintain a clean and comfortable environment for all our guests.We understand the confusion regarding the hotel’s name not being updated in various apps. We will look into this matter and work on updating the information across all platforms to avoid any future misunderstandings for our guests.We also appreciate your feedback regarding the language skills of our staff. We are committed to improving our services and will consider additional language training for our team to better cater to our international guests.Thank you for recommending our hotel. Your satisfaction is our greatest reward, and we look forward to welcoming you back on your next visit. Should you have any further suggestions or need assistance in the future, please do not hesitate to reach out to us.

Response from Property: Dear Guest,We apologize for the inconvenience you experienced during your stay with us. It is regrettable to learn that you found the room to be average and the front desk service to be substandard. We strive to provide exceptional accommodations and customer service, and it seems we have fallen short in this instance.Regarding the promotion, we are sorry that our staff did not inform you about it during your stay. It is our responsibility to ensure that all our guests are aware of and can take full advantage of any promotions or special offers available to them. Furthermore, we apologize for the confusion and inconvenience caused by the requirement to redeem the promotional item at a retail shop, resulting in your disappointment.Please rest assured that we take your feedback very seriously and will use it to improve our services and the guest experience at our hotel. We will address the issues you raised with our front desk team and ensure that they are better equipped to handle similar situations in the future.Once again, we apologize for any inconvenience caused and hope that you will give us another opportunity to demonstrate the high standards of service we aim to provide.

Response from Property: Thank you for choosing to stay at Chengdu Kapok Hotel and sharing your stay experience. We are glad that you like our hotel! We are very happy for your recognition and sincerely look forward to seeing you again!

Response from Property: Dear valued guest,Thank you for taking the time to share your experience at Chengdu Kapok Hotel. We are delighted to hear that you found your room to be spacious and clean and that you enjoyed the convenient connection to Mixc Mall, with its diverse food options. Your satisfaction is our greatest motivation.We look forward to welcoming you back for another enjoyable stay in the near future.Best regards,

Response from Property: Thank you for your comment and feedback, we are so appreicated to have your praise. Our hotel located at Mix City Chengdu and is not far from city center. We are glad to see your satisfaction stay at hotel and look forward to meeting you again!

Response from Property: Dear guest, thank you for choosing to stay with us in Chengdu, we are so appreciated that you had a wonderful stay here. We are looking forward to seeing you soon!