MENGZHIGE Hotels Reviews

Response from Property: Dear guest, we are very sorry that we failed to satisfy you. We are deeply sorry for that. Please allow us to collectively bend 90 degrees to offer our apologies to you, and please rest assured that your next stay will be satisfactory!

Response from Property: Dear guest, we are very sorry that we failed to satisfy you. We are deeply sorry for that. Please allow us to collectively bend 90 degrees to offer our apologies to you, and please rest assured that your next stay will be satisfactory!

Response from Property: Dear Guest,We are deeply sorry to learn about your unsatisfactory experience with our hotel, particularly the issues of false advertising on trip.com, hidden fees, and cleanliness concerns. We take full responsibility for any misrepresentation and inconvenience caused.Regarding the false advertising claim, we will immediately investigate this matter with trip.com to ensure that all information presented is accurate and transparent. We value honesty and integrity in our business practices and apologize for any misleading information that may have influenced your decision to book with us.As for the hidden fees, we understand how frustrating this can be. We will review our booking process and pricing structure to prevent any future instances of unclear or hidden charges. Your feedback is crucial in helping us improve our services.We are extremely disappointed to hear that you found the hotel to be dirty. Cleanliness is a top priority for us, and we will conduct a thorough investigation to address any hygiene issues promptly. We assure you that we will take all necessary measures to maintain a clean and comfortable environment for our guests.Despite the location being praised, we understand that the overall experience did not meet your expectations. To compensate for the inconvenience, we would like to offer you a complimentary stay or a significant discount on your next visit. We sincerely hope that you will consider giving us another opportunity to provide you with a superior service.Please accept our sincere apologies for the inconvenience caused, and we appreciate your bringing these concerns to our attention. We are committed to continuous improvement and value your input greatly. If you have any further questions or need assistance, please do not hesitate to contact us.Thank you for your understanding, and we look forward to welcoming you back in the future.Best regards,MZG Hotel Customer Service Team 2024.07.21

Response from Property: Dear guests, hello! Thank you very much for your detailed evaluation of our hotel. Every piece of your feedback is our precious wealth. First of all, we are very happy to know that you found our prices to be very good and described the hotel accurately. We have always been committed to providing guests with cost-effective accommodation options to ensure that every guest can enjoy a value-for-money experience in our hotels. Regarding the issues you mentioned about the room being a bit crowded and the table not being big enough, we sincerely apologize for the inconvenience this has caused you. We understand that these issues may have affected the comfort of your stay and we sincerely apologize for this. We will listen carefully to your feedback and consider optimizing the room layout in future renovations and renovations to provide a more spacious and comfortable accommodation space. At the same time, we are also very happy that you recognized the location of our hotel. Our hotel is located near the subway entrance, with convenient transportation around it, and not far from popular attractions such as People's Park, allowing you to enjoy the convenient travel while also easily exploring the local customs and customs of Chengdu. As for the poor conditions you mentioned, we know that this is an area where we need to continue to work hard to improve. We will strengthen the maintenance and update of hotel facilities, improve the overall accommodation environment, and ensure that every guest can feel the warmth and comfort of home in our hotel. Finally, thank you again for your affirmation and support, as well as your valuable opinions. We will take every feedback seriously and strive to improve service quality and guest satisfaction. We look forward to your next visit. We will definitely provide you with a better accommodation experience with fuller enthusiasm and better service. I wish you a happy life and a pleasant journey! Mengzhige Hotel Service Team August 2024

Response from Property: Thank you very much for your recognition of our hotel's location and your detailed evaluation of the services we provide! We are very happy to know that the hotel is conveniently located, not far from famous attractions such as Chengdu People's Park, Kuanzhai Alley, Chengdu Museum, etc., allowing you to easily explore the beauty of Chengdu. At the same time, the secluded streets where the hotel is located and the surrounding old residential areas also create a quiet and comfortable accommodation environment for you, allowing you to find a quiet harbor in your busy journey. Regarding the toiletries you mentioned, we have always been committed to providing guests with clean and comfortable supplies to ensure your accommodation experience. We will continue to strengthen the procurement and management of supplies in the future to ensure that every guest can enjoy a high-quality washing experience. Regarding the issue of air conditioning, we are deeply sorry for the inconvenience caused to you. We will arrange professionals to inspect and maintain the air conditioning as soon as possible to reduce noise and ensure its normal operation. At the same time, we will also pay attention to guest feedback and continuously optimize our facilities and services to provide a more comfortable and quiet accommodation environment. Thank you again for your valuable comments and praise. We will continue to work hard to improve the quality of our services and provide you and more guests with a better accommodation experience. Looking forward to your next visit, we will serve you wholeheartedly! Dream Hotel Service Team 240823

Response from Property: Dear guest: We are very sorry to hear that you had such an unpleasant experience during your stay. We feel deeply guilty and regretful. We are deeply sorry for the hygiene issues, laundry service dissatisfaction you mentioned, and the additional charges for room changes, which clearly fell short of our service standards. First of all, regarding hygiene issues, we will immediately conduct a thorough inspection and will strengthen the cleaning of the room to ensure that there are dedicated personnel cleaning every day to provide you with a clean and comfortable environment. Regarding the laundry service issue, we are deeply sorry for the inconvenience caused to you. We will re-evaluate and adjust our laundry service prices to ensure they are affordable and transparent while providing high-quality laundry detergent for guests to use. Regarding the additional cost of room changes, we understand that this is causing trouble to you. We will review our policies to ensure we can be more flexible in similar situations and avoid placing additional burden on guests. Especially for families with children, we will provide more considerate services and discounts. In addition, we are deeply sorry for the uneasiness that the monitoring issues you mentioned caused you. We will immediately check and improve the hotel's surveillance system to ensure that all key areas are covered to enhance guests' sense of security. To make up for your bad experience, we are willing to offer you a free room upgrade as compensation. We sincerely hope you can accept our apology and look forward to the opportunity to serve you again and provide you with a better stay. Once again, we sincerely apologize for the inconvenience and thank you for your valuable feedback on our service. We take every opinion seriously and continue to work hard to improve the quality of our services. If you have any additional questions or require further assistance, please feel free to contact us. Mengzhige Hotel Service Team July 21, 2024

Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will be able to stay with us next time you come. Point out our shortcomings to us, and we will strive to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!

Response from Property: Dear guest: Hello! Thank you for your stay and taking the time to leave us a review. We are sorry to have brought you a bad stay experience. Thank you very much for your valuable comments about our hotel. We will check your comments and make rectifications immediately if there are any problems. All the hotel staff look forward to your coming again and wish you good health. Thanks!

Response from Property: Thank you very much for your review, we are extremely honored to receive your recognition! We are delighted to know that you were satisfied with the cleanliness and decor of our room. We have been committed to providing guests with a clean, comfortable and unique accommodation environment, and your recognition is the best reward for our efforts. We're also happy to know that the pictures match the real thing, which means we're doing a pretty good job of showing what the hotel is really like. We will continue to work hard to maintain this consistency and ensure every guest gets the experience they expect. We are deeply grateful for your strong recommendation. Your reputation is one of our most valuable assets and the driving force for us to keep moving forward. We look forward to welcoming more guests like you who have high requirements for accommodation quality. Thank you again for your support and praise! If you have any needs or suggestions in the future, please feel free to contact us. We look forward to serving you again and creating more wonderful stay experiences for you. I wish you all the best and look forward to seeing you again! Mengzhige Hotel Service Team August 2024

Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you can treat us well next time you come. Point out our shortcomings to us, we will strive to do better, and we will serve with heart

Response from Property: Although your praise only has a few words, it can be said to be concise and comprehensive. Every word is worth a thousand dollars. It is heart-stirring and tear-jerking. It is truly profound and can express your feelings vividly and vividly, making people wirelessly moved and melancholy. TT...Here’s to Laotie. Just a joke. I hope you have a good mood every day. Mengzhige Hotel looks forward to your stay again!

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your stay experience. We are deeply sorry to hear that you encountered an unsatisfactory experience during your stay, and we sincerely apologize for this. Regarding the service attitude at the front desk you mentioned, we deeply feel guilty. We always strive to provide friendly, professional service to every guest, and obviously this time we did not meet your expectations. We will investigate the matter immediately and provide necessary training to relevant employees to ensure that all future guests receive the respect and quality service they deserve. We apologize for the fact that the room condition does not match the pictures, the bed sheets are of poor quality, and the decoration design is old. We understand that this seriously affects your stay experience and we take full responsibility for this. We will immediately inspect and replace any substandard linens and consider redecorating or upgrading the room to improve the overall living environment and comfort. Regarding the cost-effectiveness issue you mentioned, we completely understand your feelings. We promise to review our pricing strategy to ensure that the price matches the quality of service provided and provide guests with a value-for-money stay. Finally, we deeply apologize for the inconvenience and poor stay experience caused to you. We sincerely hope that you will accept our apology and give us a chance to correct our mistakes. If you'd like, we can offer you a free room upgrade or a discount on your next stay as compensation for your bad experience. We look forward to your reply so that we can have the opportunity to make up for this shortcoming. Thank you again for your feedback, it is very important to us and will drive us to continuously improve and provide better service to our guests. Best wishes Shangqi, Mengzhige Hotel Service Team August 24, 2024