Theme Care U Well Hotel (Chengdu East Railway Station 468) Reviews

Response from Property: Dear guest: Hello, first of all, welcome to Chengdu for your trip. I am also very happy to accompany you on your journey. Xiaokai received your inquiry call on the same day and immediately dispatched staff to guide you, who was taken to the wrong destination by taxi, to the hotel to check in and take you to your room. If you have any questions during your stay, you can call the front desk. Although language communication may not be smooth, we will do our best to serve you as soon as possible. Your peace of mind and happiness during your stay in the hotel are our top concerns, and we are very grateful for your recognition of the front desk staff. We hope your trip to China is pleasant and look forward to seeing you again. We will welcome you with better service and wish you good luck!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is themed with ginkgo, and all the rooms are located on the 21st to 22nd floors of the hotel. It only takes 10 minutes by taxi to get to the East Railway Station, and the transportation is very convenient. Moreover, the downstairs of the hotel is the commercial creative mountain food street, which is extremely convenient for eating, shopping, checking in, and taking photos. Next to it is the largest municipal park in the east of the city, and the leisure and walking environment is quiet and comfortable. It has always been our wish to provide every customer with a good experience during their stay. Your peace of mind and happiness during your stay have always been our goal, and we look forward to your next stay. Wishing you a happy New Year!

Response from Property: Dear customer: Thank you for your praise and recognition. Xiaokai has always adhered to the service philosophy of "caring for you everywhere". Your happiness and peace of mind during your stay are our top concerns. We look forward to meeting you again and wish you a pleasant journey. Good luck!

Response from Property: Dear guest: Hello, thank you very much for taking the time to give us feedback on your stay. We deeply regret and blame ourselves because our service failed to meet your expectations and caused you a lot of inconvenience and dissatisfaction. Xiaokai immediately learned about the situation. Our hotel is located in the East Railway Station business district, close to the East City Landscape Municipal Park. The environment is quiet and the guest rooms are all on the top floor. You need a valid room card to enter, and there are 24-hour security patrols to ensure the safety of all guests. We are deeply sorry for the lack of room lighting and abnormal bathroom lighting. This is obviously an oversight in facility maintenance. We have immediately arranged for engineering personnel to conduct a comprehensive investigation and maintenance to ensure that the lighting facilities in all guest rooms can operate normally and provide basic guarantees for your stay experience. And if necessary, we can deliver additional light sources to the guest rooms. Your comfort is our top concern. We are deeply shocked and disturbed by the mistake in changing the water. We immediately contacted the room staff on that day to understand that we have equipped 4 bottles of drinking water in each room. We cleaned your room on that day and did not take away the unused mineral water after replenishing enough water for you. When we called you to apologize today, we also got your confirmation. However, there are omissions in our service process. We will strengthen service training in the future to ensure that such incidents will not happen again. As for the situation that the toilet has no door, this is a design feature replaced by a door curtain. We hope to get your understanding and forgiveness. We are considering upgrading the guest rooms to improve such problems and enhance your accommodation comfort. Finally, we deeply understand the problem that the price does not match the value you mentioned. Recently, we have also continuously launched various preferential prices and given breakfast to guests to ensure that every guest can feel value for money. Once again, we express our sincerest apologies for the inconvenience and dissatisfaction caused to you. We sincerely hope that we will have the opportunity to win your trust and favor again in the future. If you have any further suggestions or needs, please feel free to contact us and we will serve you wholeheartedly. I wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for staying at Kaiyou Hotel and sharing your stay experience with us. We also hope that your stay sharing can provide some reference for other guests. Xiaokai's home is downstairs from the Creative Hill Food Street, a commercial complex, which is extremely convenient for eating, shopping, checking in and taking photos. Next to it is the largest municipal park in the east of the city. The leisure and walking environment is quiet and comfortable, and free parking is provided for guests staying in the hotel, so you can stay without worries. Xiaokai has always insisted on giving every customer a good experience. Your peace of mind and happiness when staying is our goal. We look forward to your stay again. I wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for your affirmation! We have been committed to creating a warm, quiet and comfortable resting space for every guest. We are honored to hear that you are satisfied with our room environment. Your satisfaction is our greatest motivation. We will continue to work hard to make every guest who steps into here feel the warmth and relaxation of home. We look forward to your next visit and bring you a pleasant accommodation experience again! I wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. We also hope that your stay sharing can provide some reference for other guests. Xiaokai's home is downstairs from the Creative Hill Food Street, a commercial complex, which is extremely convenient for eating, shopping, checking in and taking photos. Next to it is the largest municipal park in the east of the city. The leisure and walking environment is quiet and comfortable, and free parking is provided for guests staying in the hotel, so you can stay without worries. Xiaokai has always insisted on giving every customer a good experience. Your peace of mind and happiness when staying is our goal. We look forward to your stay again. By the way, I wish you a pleasant journey!

Response from Property: Dear guest: Hello, thank you very much for your recognition and support of our hotel! We are very happy to know that you find it convenient because your friend's company is nearby. It is this convenience that makes many business travelers choose us as a warm home during their business trips. Regarding breakfast, we are deeply sorry that we did not let you experience this aspect during your previous stay. Our hotel's breakfast is rich in variety and nutritionally balanced, designed to inject full vitality into your morning. Next time you stay, we sincerely invite you to come and taste it, and I believe you will be impressed. If you have any special needs or suggestions about breakfast, please feel free to let us know, we will serve you wholeheartedly. Thank you again for your valuable comments, we look forward to serving you again in the near future, and let you feel our care and enthusiasm during breakfast time. I wish you good work and a happy life.

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us and providing some reference for other guests. Xiaokai's home is downstairs from the Creative Hill Food Street, a commercial complex, which is extremely convenient for eating, shopping, checking in and taking photos. Next to it is the largest municipal park in the east of the city, with a quiet and comfortable environment for leisure and walking. It has always been our wish to give every customer a good experience. Your peace of mind and happiness during your stay are our goals that we have been working hard for. We look forward to your stay again. Thank you again, and wish you and your family a pleasant journey!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel many times and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is a ginkgo-themed hotel. The guest rooms are located on the 21st and 22nd floors of the hotel. It only takes 10 minutes to get to the East Railway Station by taxi. The transportation is very convenient. The Creative Mountain Food Street is a commercial building downstairs. It is very convenient to eat, shop, check in and take pictures. Next to it is the largest municipal park in the east of the city. The leisure and walking environment is quiet and comfortable. It has always been our wish to give every customer a good experience. Your peace of mind and happiness when staying is our goal. We look forward to your stay again. I wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel many times and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is a ginkgo-themed hotel. The guest rooms are located on the 21st and 22nd floors of the hotel. It only takes 10 minutes to get to the East Railway Station by taxi. The transportation is very convenient. There is a commercial Creative Mountain Food Street downstairs, which is very convenient for eating, shopping, checking in and taking pictures. Next to it is the largest municipal park in the east of the city, and the leisure walking environment is quiet and comfortable. It has always been our wish to give every customer a good experience. Your peace of mind and happiness when staying is our goal. We look forward to your stay again. I wish you a happy life!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel many times and sharing your stay experience with us. We also hope that your stay sharing can provide some reference for other guests. Xiaokai's home is downstairs from the Creative Hill Food Street, a commercial building. It is extremely convenient for eating, shopping, checking in and taking photos. Next to it is the largest municipal park in the east of the city. The leisure and walking environment is quiet and comfortable. Free parking is provided for guests staying in the hotel, so you can stay without worries. Xiaokai has always insisted on giving every customer a good experience. Your peace of mind and happiness when staying is our goal. We look forward to your stay again. I wish you a happy life!