Ease Hotel(taiguli store, Chunxi Road, Chengdu)

Ease Hotel(taiguli store, Chunxi Road, Chengdu) Reviews

Ease Hotel(taiguli store, Chunxi Road, Chengdu)

No.69 Qingnian Road, Jinjiang District, Chengdu, Sichuan, 610011, ChinaView Hotel Details
Ease Hotel(taiguli store, Chunxi Road, Chengdu)
Ease Hotel(taiguli store, Chunxi Road, Chengdu)Ease Hotel(taiguli store, Chunxi Road, Chengdu)Ease Hotel(taiguli store, Chunxi Road, Chengdu)
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Ease Hotel(taiguli store, Chunxi Road, Chengdu) Guest Reviews

4.4/5
546 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(546)
Positive reviews(510)
Reviews with photos/video(78)
Friendly front desk staff(44)
Easy to get around(42)
Classy environment(38)
Convenient for shopping(33)
Convenient parking(30)
Near shopping area(25)
Delicious breakfast(20)
Would stay again(12)
Negative reviews(36)
Maybido
Business Double Room
Stayed in Oct 2024
Travel with friends
10 review
3.0/5
Posted on Oct 19, 2024
The staff cannot speak English but is very friendly. Nevertheless, the room was not tidy and used tissues were laying around everywhere. The people were smoking everywhere, even in the public areas which made the stay a bit uncomfortable and smelly. Besides that, one can basically hear every single sound from the floor.
Response from Property: Dear guest, hello! I am very sorry for the bad accommodation experience you had when you checked in. On behalf of all the staff of the hotel, I sincerely apologize to you here: I'm sorry! I hope to get your understanding! Regarding the unclean floor of the room you mentioned, we have reported it to the room manager and warned the room attendant on duty, and severely criticized and punished him. At the same time, we will also conduct strict training and guidance for the room attendants to improve the service skills of the attendants. We will focus on strict inspection of the rooms and do a good job of hygiene in every room. I hope that the previous unhappiness will not affect your mood for travel, and I also hope that you can give us a chance to apologize and serve you in person. On behalf of all the staff of the hotel, I warmly look forward to your next visit, and guarantee that you will be 100% satisfied when you check in next time! Thank you from the bottom of my heart for your valuable suggestions, which can enable us to improve ourselves and better serve every guest. I wish you a happy life! Looking forward to your next visit!!!
Guest User
Business Double Room
Stayed in Jul 2024
Couples
1 review
3.7/5
Posted on Aug 1, 2024
Overall, the location was good and strategic. Service up to standard. Reception was helpful and friendly.
Response from Property: Dear customer, thank you very much for your support to our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel whether for business trip or travel. We sincerely look forward to your visit again! Remember to click five little stars next time.
Anonymous User
Superior Queen Room
Stayed in Jun 2024
Business travelers
15 review
4.5/5
Great
Posted on Aug 22, 2024
Good for trip
Response from Property: Dear customer, thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel whether you are on a business trip or traveling, and we sincerely look forward to your visit again!
Anonymous User
Family Room
Stayed in Oct 2024
Family
8 review
4.5/5
Great
Posted on Nov 2, 2024
Cleanliness can be further improved. But the location is great.
Response from Property: Dear guest, hello! I am very sorry for the bad accommodation experience you had when you checked in. On behalf of all the staff of the hotel, I sincerely apologize to you here: Sorry! I hope to get your understanding! Regarding the hygiene problem you mentioned, we have reported it to the room manager and warned the room attendant on duty, and severely criticized and punished him. At the same time, we will also strictly train and guide the room attendants to improve their business skills. We will focus on strict inquiries of the rooms and do a good job of hygiene in every room. We have strengthened and optimized our services for all employees on duty. On behalf of the hotel, all the staff are looking forward to your next visit and guarantee that you will be 100% satisfied with your service next time you check in. At the same time, we will always be committed to providing guests with a warm and comfortable environment and creating a home away from home for you. I hope that the previous unhappiness will not affect your mood for travel. I also hope that you can give us a chance to apologize in person and serve you. On behalf of all the staff of the hotel, I am looking forward to your next visit. I sincerely thank you for your valuable suggestions from the bottom of my heart, which will enable us to improve ourselves and better serve every guest. I wish you a happy life! Looking forward to your next visit!
Guest User
Business Double Room
Stayed in Sep 2024
Solo travelers
1 review
1.5/5
Posted on Sep 7, 2024
The hotel location is good! But the level of cleaning is very bad!
Response from Property: Dear guest: Hello! Thank you very much for staying in our hotel. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience. We have fed back your questions to the relevant departments and reported them to the general manager. We will pay close attention to quality and prevent such problems from happening in the future. We will strive to do better and provide attentive service to make every guest feel the warmth of home. I hope you can see our progress when you stay next time. We look forward to your visit again! I wish you and your family good work and good health!
Jaturong
Family Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Gooddd
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Other
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Superior double bed room (I grabbed the Chengdu cultural tourism consumption coupon, super cost-effective), 3 spaces after entering, tea room in the middle of the door, bed on the right, TV, window, bathroom on the left. The content will not be introduced, just look at the picture, the location advantage is obvious , there is free parking, owned by BTG Homeinn, the hotel management is good, you can communicate in advance if you have special needs (during my allergies, I asked for non-smoking rooms, sanitation and disinfection), the front desk and telephone operators are very good, and they also gave me a breakfast card (physical examination) If you don't have breakfast beforehand, it won't be used), the overall service is very good. The only thing I missed was that when parking, the security commander didn't understand the intention. In fact, he only needed to tell me where to park.
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6/12
Response from Property: Thank you for taking time out of your busy schedule to give Xiaoyi a good review. Thank you for choosing Xiaoyi among many hotels. Because of your support and encouragement, Xiaoyi will strive to do better. The design of Xiaoyi is a blend of modern neutral style and simple life concept, spreading a leisurely and pure land for travelers who shuttle through the narrow gaps of the bustling city. No matter where you are, we look forward to your next visit!
Guest User
Business Double Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Very good, the staff is also very nice. The environment is also very clean and sanitary. The staff is very patient. It is very convenient to the surrounding area
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support to our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel whether for business trip or travel. We sincerely look forward to your visit again!
Guest User
Suite
Stayed in Aug 2024
Family
5 review
2.0/5
Posted on Aug 11, 2024
The quilt in the room had blood stains. I called the front desk to change it, but their attitude was like going to a grave. I don't know how they got a rating of 4.0! I spent over 700 to stay in such a lousy house! ! ! !
Original TextTranslated by Google
Response from Property: Hello dear guests! I am very sorry for bringing you a bad accommodation experience when you checked in. On behalf of all the hotel staff, I would like to sincerely apologize to you: I'm sorry! Hope to get your understanding! Regarding the attitude problem you reported, we have strictly educated and criticized the waiter on duty. We have deeply reflected on and recognized the mistake and said we will correct it. We hope you can give her a chance to change it. Regarding the hygiene issues you mentioned, we have been We have reported it to the room manager and warned and severely criticized and punished the room attendants on duty. At the same time, we will also conduct strict training and guidance for the room attendants to improve their professional skills. We will focus on strict inquiries about the guest rooms. , do a good job in sanitation of every room. Because we are located in the Chunxi Road Pedestrian Street, which is the center of the city. It is a street for eating, drinking and entertainment. It is very close to the subway station. The location is good and the prime location is very convenient. The hotel also adjusts the price according to the room type and the surrounding market. And we I participated in the discount promotion on the platform... We have strengthened and optimized our services for all employees on duty. On behalf of the hotel, all employees enthusiastically look forward to your next visit. I guarantee that you will be 100% satisfied when you check in next time. At the same time, we will always work hard We provide guests with a warm and comfortable environment and create a home away from home for you. We hope that the previous unpleasantness will not affect your mood during your trip. We also hope that you can give us a chance to apologize and serve you in person. On behalf of all the hotel staff, I We warmly look forward to your next visit and thank you from the bottom of our hearts for your valuable opinions, which will allow us to improve ourselves and serve every guest better. Wish you a happy life! Looking forward to your next visit!
Guest User
Guestroom (2 Beds)
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The room is comfortable, clean and tidy. The transportation is convenient, and life is convenient. Chunxi Road is just outside the door. It doesn't matter if you experience the nightlife until late, you can walk back to the hotel. It's also very good to taste snacks. The front desk service is very thoughtful and meticulous.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support to our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel whether for business trip or travel. We sincerely look forward to your visit again!
Guest User
Guestroom (2 Beds)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Traveling is very convenient because we brought our children and they upgraded our family room for free.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel whether you are on a business trip or traveling, and we sincerely look forward to your visit again!
Anonymous User
Double Room A
Stayed in May 2024
Couples
2 review
1.0/5
Posted on Jun 30, 2024
The sanitation situation can be seen in the pictures, so I won't elaborate on it. The following points are not visible: the sound insulation is very, very poor, and anyone walking in the corridor can hear it clearly. The room is full of the smell of disinfectant and damp mold. The TV is broken, and the wireless is connected and disconnected, disconnected and connected, and connected and disconnected. It is definitely not a bad review from my peers! I came here from Fujian for a trip! This is the worst hotel I have ever stayed in! No one else! (The only advantage is that the lady at the front desk is very nice and gentle)
Original TextTranslated by Google
6/10
Response from Property: Dear guests, hello! I am very sorry for the bad accommodation experience you had when you checked in. On behalf of all the staff of the hotel, I sincerely apologize to you here: Sorry! I hope to get your understanding! Thank you very much for your affirmation and praise of the front desk staff. Regarding the hygiene issue you mentioned, we have reported it to the room manager and warned the room attendants on duty, and severely criticized and punished them. At the same time, we will also conduct strict training and guidance for the room attendants to improve the service skills of the attendants. We will focus on strict supervision and training of the guest rooms and do a good job of hygiene in every room. Because Xiaoyi receives more guests, the facilities and equipment will inevitably leave traces of the years. We have arranged engineering treatment for the wall skin of the room as soon as possible. The TV needs to be debugged by the staff because the system port enters differently. As long as you need to watch TV, the hotel staff can help you debug it 24 hours a day. We are located in Chunxi Road Pedestrian Street, which is the central area of ​​the city, a street for eating, drinking and having fun, close to the subway station, and the location is good. It is a prime location and very convenient! We have strengthened and optimized the service of all the staff on duty. On behalf of the hotel, all the staff are looking forward to your next visit. We guarantee that you will be 100% satisfied with our service next time. At the same time, we will always be committed to providing guests with a warm and comfortable environment and creating a home away from home for you. We hope that the previous unpleasantness will not affect your mood for travel. We also hope that you can give us a chance to apologize in person and serve you. On behalf of all the staff of the hotel, we are looking forward to your next visit. We sincerely thank you for your valuable suggestions, which will enable us to improve ourselves and better serve every guest. I wish you a happy life! Looking forward to your next visit!
Anonymous User
Double Room A
Stayed in Oct 2024
Couples
5 review
2.0/5
Posted on Oct 31, 2024
The hotel does not match the photos 😢 The only consolation is that the front desk staff are very nice and enthusiastic, but the security uncle arranged has a very bad attitude 🙄 When I asked him what to do about the water leaking from the bathroom, he actually told me to just wipe it myself and it would be clean. What else do you want? 😀 I don't think I will come back to this hotel in the future. I don't recommend it ✖️ I hope the hotel can update the facilities and equipment in their rooms after seeing this. It's too dirty and messy to go in. I can't accept it 🥶🥶
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am very sorry for the bad accommodation experience you had during your stay. On behalf of all the hotel staff, I sincerely apologize to you here: Sorry! Hope to get your understanding! Regarding the attitude of the security staff you reflected, we have strictly educated and criticized the waiter on duty, and punished him accordingly. He has deeply reflected and realized his mistakes and said that he would correct them. I hope you can give him a chance to correct them. Regarding the hygiene issue you mentioned, we have reported it to the room manager and warned, severely criticized and punished the room attendant on duty. At the same time, we will also strictly train and guide the room attendants to improve their business skills. We will focus on strict inspection of the guest rooms and do a good job of hygiene in every room. We have strengthened and optimized our services for all staff on duty. On behalf of the hotel, all staff are looking forward to your next visit. We guarantee that you will be 100% satisfied with our services next time you stay. At the same time, we will always be committed to providing guests with a warm and comfortable environment and creating a home away from home for you. We hope that the previous unpleasantness will not affect your mood for travel. We also hope that you can give us a chance to apologize in person and serve you. On behalf of all staff of the hotel, we are looking forward to your next visit. We sincerely thank you for your valuable suggestions, which will enable us to improve ourselves and better serve every guest. I wish you a happy life! Looking forward to your next visit!
Guest User
Business Double Room
Stayed in Oct 2024
Couples
1 review
1.5/5
Posted on Oct 25, 2024
There is a commercial street downstairs, which is very convenient for eating, but it is a bit noisy. If you open the window, you can see the building next door. There is no other view. I was not given the welcome fruit when I checked in at the hotel on the platform.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the bad accommodation experience you had during your stay. On behalf of all the hotel staff, I sincerely apologize to you here: I am sorry, I hope to get your understanding! Since we are located in Chunxi Road Pedestrian Street, which is the center of the city, a street for eating, drinking and having fun, close to the subway station, the location is also good, and the prime location is very convenient. I hope that the previous unpleasantness will not affect your mood for travel, and I also hope that you can give us a chance to apologize in person and serve you. On behalf of all the hotel staff, I warmly look forward to your next visit, and guarantee that you will be 100% satisfied when you stay next time! Thank you from the bottom of my heart for your valuable suggestions, which can enable us to improve ourselves and better serve every guest. I wish you a happy life! Looking forward to your next visit! !
Guest User
Family Room
Stayed in Oct 2024
Family
5 review
3.0/5
Posted on Oct 29, 2024
Everything is average, not good or bad. The distance is not far from Chunxi, but it is not as developed. The front of the hotel looks like a not-so-clean area. But the room is cheap and clean enough. There is a slight smell of cigarettes. The elevator is old and smells of cigarettes.
Original TextTranslated by Google