Rightway Xiyue Hotel

Rightway Xiyue Hotel Reviews

Rightway Xiyue Hotel

2 Section 1 of Guangdu Avenue (Guangdu Dadao Yi Duan), Shuangliu District, Chengdu, Sichuan, 610200, ChinaView Hotel Details
Rightway Xiyue Hotel
Rightway Xiyue HotelRightway Xiyue HotelRightway Xiyue Hotel
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Rightway Xiyue Hotel Guest Reviews

4.7/5
Outstanding
919 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(919)
Positive reviews(903)
Reviews with photos/video(61)
Friendly front desk staff(88)
Large rooms(57)
Easy to get around(47)
Classy environment(42)
Offers pick-up/drop-offs(15)
Close to airport(14)
Tasty food(12)
Stayed multiple times(7)
Negative reviews(16)
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Really good location, very close to airport and value for money
Response from Property: Dear guests! Your appreciation is the greatest encouragement for us. It is the goal of all our employees to make every guest stay here comfortable. The room of Chengdu Zhengyuan Xiyue Hotel is spacious and the environment is comfortable. At the door is the subway entrance of Shuangliu Square. It has a superior geographical location and convenient transportation. It is only 15 minutes from the hotel to Shuangliu International Airport. We sincerely invite you to stay again. I wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 27, 2023
Very satisfied. Rightway Xiyue Hotel is just next to MRT Station. I booked online on 22/9/23 for one night trying , but I extended till my end of Chengdu visit, 26/9/23. All the staffs are friendly, especially Mr 袁航 he guilds me the way of tour patiently despite his off duty time. The room service named 李蓉 friendly and good service. Perfect room cleaning. Lastly, the gift to me is free transport provided to 雙流機場。The driver named 張偉, very polite, very helpful, and very friendly.
Response from Property: Dear guests, thank you very much for choosing Rightway Xiyue Hotel . We are honored to receive your encouragement and recognition. We will continue to strive to create a relaxing and enjoyable experience for you. Looking forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2022
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 14, 2023
Great hotel
Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 14, 2024
Facilities: Renovated in 2017, the room is at least 50 square meters, with a cloakroom, a separate dry and wet area, and a bathtub. This price is amazing during the Spring Festival! Free parking! This facility costs more than 1,500 in the city, which is even better than the InterContinental Hotel in Global Center that I booked on Valentine's Day. Maybe it's because it's too remote in Shuangliu District, but it doesn't matter for our self-driving tour. Hygiene: Clean. Environment: Grand. Service: Available on call. If I didn't have to go to the southeast corner the next day, I would definitely stay longer.
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Response from Property: Dear distinguished guests, as a high-star hotel near Chengdu Shuangliu International Airport, all the hotel facilities and equipment are configured according to the national five-star standards, and we will also regularly train and assess our waiters in order to bring you a wonderful stay experience. We are very happy to receive your praise and welcome you to stay again next time!
Guest User
Parent-child Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Free airport pick-up and drop-off: The pick-up driver, Xiao Zhang, was warm and thoughtful. He called to inform the meeting place as soon as he got off the plane, took the luggage and introduced the surrounding area of ​​the hotel along the way. Environment: The room is large and very quiet. It is very close to Metro Line 3 and can be reached in two minutes from the hotel.
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Response from Property: Hello, dear guests! Your appreciation is our greatest encouragement. It is the joint efforts of all our staff to make every guest feel comfortable and satisfied here. The rooms at Chengdu Zhengyuan Xiyue Hotel are spacious and the environment is comfortable, right at the door. Shuangliu Square subway entrance, with strategic location and convenient transportation, it is only a fifteen-minute drive from the hotel to Shuangliu International Airport. We sincerely invite you to stay again and wish you a happy life!
zhangbo_982
Parent-child Room
Stayed in Aug 2024
Family
7 review
4.0/5
Very Good
Posted on Aug 4, 2024
The hotel is very grand, but the corridor is too humid. The room is large, but the air conditioner doesn't work well and the cooling effect is poor. Breakfast for individual guests is arranged in a very small restaurant with nothing. The breakfast is completely unworthy of the hotel level.
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Response from Property: Dear distinguished guest, first of all, we are deeply sorry and thank you for your feedback. We have checked the air conditioners in all rooms of the hotel to ensure that similar incidents will not happen again. We have reported to the catering department that the breakfast dishes were not replenished in time and will make corresponding improvements. Thank you again for giving us feedback on your stay experience so that we can better improve the quality of the hotel. At the same time, we also welcome you to visit next time! I wish you a happy life!
Guest User
Parent-child Room
Stayed in Jul 2024
Family
3 review
3.7/5
Posted on Aug 3, 2024
To be honest, the service and hardware are not up to the five-star standard. The only advantage is that it is close to the subway.
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Guest User
Parent-child Room
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The room is large, spacious and comfortable. The hygiene is average. It is estimated that it has been opened for more than 10 years, so it is a bit old.
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Response from Property: Thank you for choosing our Chengdu Zhengyuan Xiyue Hotel. Thank you for your recognition and feedback. We attach great importance to it. Some facilities are being replaced on schedule, and we have been using high-quality services to make up for the shortcomings of hardware. I hope you can understand that we will return your support with more enthusiastic, thoughtful and caring services. All the staff of the hotel sincerely welcome you! I wish you a happy life~
Guest User
Mlily Zero Pressure Standard Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The room is spacious, clean and comfortable. The service staff is attentive and enthusiastic. The food is very suitable for the general public. It is a good experience. I will continue to stay here next time I come to Chengdu.
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Response from Property: Dear, thank you very much for staying at Chengdu Zhengyuan Xiyue Hotel and taking the time to share your experience with everyone. I am very happy to receive your praise. However, I will continue to work hard to continuously improve my service level and bring joy to you. I also hope that you can stay in our hotel often.
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Business travelers
50 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Advantages High cost performance Enough space Convenient transportation There is a gym available for guests Good front desk service Disadvantages The lighting is a little dim The gym is a little hard to find and there are no signs Free airport pick-up and drop-off: make an appointment in advance and arrive on time, very convenient
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Response from Property: Dear distinguished guests, since we opened in 2015, we have been adhering to the "customer first" business philosophy, continuously optimizing and improving the service quality of our hotel, impressing guests with sincere service, and providing guests with high-quality accommodation experience with national five-star standard facilities and equipment. In addition, we also sincerely listen to the opinions and suggestions of guests, and make improvements based on the opinions and suggestions put forward by the guests, striving to bring a warm and comfortable accommodation experience to every guest who stays in the hotel. Thank you for your praise, and we warmly welcome you to stay again!
Guest User
Deluxe Double Room
Stayed in Jun 2024
Couples
8 review
4.2/5
Very Good
Posted on Jul 21, 2024
The front desk staff is very good. Every time I have any request, they will arrange it reasonably. The room service is not good. Every time I tell them that there is no need for cleaning, they still keep knocking on the door. They even come in without permission when I clearly ask them not to clean. It really disturbs my rest and is very annoying.
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Response from Property: Dear guest, thank you for staying at Zhengyuan Xiyue Hotel. We are deeply sorry for the unpleasant experience brought to you. We have fed back your suggestions to the housekeeping department. We will strengthen the customer service training of our employees. As a front-line reception department, not only professional knowledge is required, but service is also crucial. Customers are supreme and satisfying guests is our service purpose. I believe that our colleagues will provide more meticulous customer service in the future. I hope that this experience will not affect your trust in us and we look forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
4 review
1.5/5
Posted on Jun 14, 2024
The hotel restaurant has a very bad attitude, the food is terrible, and it is super expensive. The buffet for children is 70 yuan per meal, which is like pig food!
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Response from Property: Dear guest, hello! Thank you very much for your review of the hotel. The service problem you reported has been traced to the person in charge of the catering department. We deeply apologize for the impact of our service on your dining experience. The hotel has deeply realized the seriousness of the problem regarding your valuable feedback. The menu has been gradually changed to address the problem of dishes. We will correct the problem in a timely manner. We sincerely apologize to you again and hope that you will give us the opportunity to serve you again. I believe that you will have a better dining experience next time you visit the hotel. We look forward to your visit again!
Anonymous User
Deluxe Double Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 29, 2024
The room is clean and sanitary, and there is a bathtub. It is great to take a bath on a business trip! It is very close to Shuangliu Airport, only 7 kilometers away, and the hotel also provides airport pick-up service! It is worth recommending! !
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Response from Property: Dear guest: Hello! We are honored that you have chosen to stay at Chengdu Zhengyuan Xiyue Hotel and to be your intimate companion on this wonderful journey. Your thoughtful comments and sharing have given great encouragement to our hotel, and we sincerely look forward to your visit again!
🌸putixin🌸
Deluxe Double Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 18, 2024
I liked it as soon as I entered the lobby. The room was warm and bright. Every staff member of the hotel was warm and thoughtful, treating guests like family. I felt at home when I checked into the hotel. I would recommend it to my family and friends.
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Response from Property: Dear, thank you very much for staying at Chengdu Zhengyuan Xiyue Hotel and taking the time to share your experience with everyone. I am very happy to receive your praise. However, I will continue to work hard to continuously improve my service level and bring joy to you. I also hope that you can stay in our hotel often.
THseWAng
Deluxe Room (2 beds)
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on May 4, 2024
First, the service is really good. They are responsive to every request, and the attitude of the housekeeping department is quite good. The front desk staff is not very enthusiastic, but they can solve the problem. Second, the hardware really needs to be improved. The room is very large. Maybe they are prepared to make do with it first, so many things are just makeshift, such as the bathroom door can't be closed, the sensor light accidentally lights up the whole room, and the room light is too useless. Finished!
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Response from Property: Dear guest, I can feel from your comments and ratings that you have high requirements for quality of life. From the content, I can see that you are not satisfied at all. It doesn't matter. I will not be discouraged. I hope you will give me a full score review next time I come.