Holiday Inn Chengdu Century City Reviews

Response from Property: Dear guest, hello! It is a great honor to welcome you to stay, and thank you very much for your love and recommendation of our hotel! Our hotel is located in the Century City business district, adjacent to SKP/Global Shopping Center, and a 10-minute walk to Metro Line 1 and Line 18. The transportation is very convenient, whether it is business meetings or leisure travel, travel is very convenient. Thank you again for your recognition and sharing. We will continue to work hard to provide better services and experiences for every guest, and look forward to your visit again! I wish you a happy life! Cathryn Shi Hotel Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are very glad to know that hotel facility and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Sincerely,Roy WangHotel Manager

Response from Property: Dear Guest,Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our hotel is very competiveness for the service/location and value for price. Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future.Sincerely,Roy WangHotel Manager

Response from Property: Dear Guest,Thank you very much for choosing Holiday Inn Chengdu Century City. We are very happy to know that you are satisfied with our service, your choice is the biggest support for us, looking forward your coming back again! Roy Wang-Hotel Manager

Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Century City Chengdu and for your praise of our breakfast, environment and location! We have always been committed to providing guests with a comfortable and convenient accommodation environment and delicious breakfast. Your affirmation makes us very happy. We will continue to work hard to maintain high standards of room environment and breakfast quality to provide you with a better stay experience. Thank you again for your sharing and affirmation, and look forward to your visit again soon! Cathryn Shi Hotel Manager

Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Chengdu Century City. Thank you very much for taking the time to review our hotel. Your affirmation and encouragement are the driving force for us to keep moving forward. We are deeply honored to provide you with satisfactory services. We have been committed to providing every guest with a comfortable and convenient stay experience. We are very pleased that you have recognized the hotel lobby, rooms, facilities and concierge services. At the same time, hotel manager Xiao Wan will also be inspired by your praise. We will continue to maintain a warm and thoughtful service attitude so that every guest can feel the warmth of home. Thank you again for your support and love for our hotel. We look forward to your visit again and wish you a happy life! Cathryn Shi Hotel Manager

Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Century City Chengdu and sharing your stay experience with us. Thank you for taking your precious time to share your stay experience with us. I am very sorry that the reception and arrangement failed your trust. Please allow me to express my deep apologies to you on behalf of the hotel management team. We attach great importance to your feedback and have immediately launched an investigation and taken the following measures. Regarding the problem of damaged towels in the guest rooms you mentioned, the executive housekeeper of the housekeeping department led the floor manager to inspect the towels in all rooms of the hotel. At the same time, we have also strengthened the daily maintenance and management of towel use to ensure that guests can feel comfortable and clean when using them. Regarding the image of the waiter, we have severely criticized and educated the waiter and strengthened the training and management of employees. We will require all employees to maintain a good image and service attitude during work and strictly abide by the rules and regulations of the hotel. We will conduct a comprehensive inspection and improvement of the hotel's service quality, strengthen the supervision and management of employees, and ensure that similar situations do not occur again. We are well aware that as a service-based hotel industry, the above problems should not occur. Special thanks for pointing out the shortcomings in our service in a timely manner, which will help us continuously improve service quality and guest satisfaction. We sincerely hope that this stay will not affect your overall satisfaction and brand trust in Holiday Inn. I am also looking forward to further communication with you and the opportunity to provide you with a better stay experience. My team and I look forward to seeing you again! Cathryn Shi Hotel Manager Chengdu Century City Holiday Inn

Response from Property: Dear guest: Hello! Thank you for visiting Holiday Inn Century City Chengdu. We are very honored to receive you during the Thomas and Uber Cup event. Thank you for your high evaluation of our hotel! We are very happy to hear that you are impressed by the hotel and praised the service of Xiao Wu at the front desk. It is an honor for our hotel to host the Thomas and Uber Cup. Our team goes all out to ensure that every guest is provided with high-quality service and a comfortable accommodation experience. Xiao Wu at the front desk is a model of service for our hotel. We will convey your praise to her and she will be very happy. As a senior member, your recognition means a lot to us. We have been committed to providing members with personalized services and special courtesies to thank you for your support and trust in our hotel. We will continue to work hard to continuously improve the quality and service level of the hotel to bring you a more pleasant stay experience. Thank you again for your praise and look forward to seeing you again! Cathryn Shi Hotel Manager