ATOUR  HOTEL

ATOUR HOTEL Reviews

ATOUR HOTEL

Sitong Building, No.166 Zhongxing Upper Street, Shuangliu District, Chengdu, Sichuan, ChinaView Hotel Details
ATOUR  HOTEL
ATOUR  HOTELATOUR  HOTELATOUR  HOTEL
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ATOUR HOTEL Guest Reviews

4.8/5
Excellent
1163 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1163)
Positive reviews(1142)
Reviews with photos/video(48)
Delicious breakfast(94)
Friendly front desk staff(89)
Large rooms(34)
Convenient parking(28)
Close to metro(13)
Stayed multiple times(11)
Easy to call taxis(10)
Nice elevator(7)
Negative reviews(18)
Guest User
Superior Room (2 Beds)
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Good for business traveller. Room is spacious and clean. Have resting area and study table.
Passport Visionz
Guestroom (Double Bed)
Stayed in Aug 2024
Business travelers
127 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Awesome booking again
Guest User
Superior Room (2 Beds)
Stayed in May 2024
Business travelers
3 review
2.7/5
Posted on May 29, 2024
The front desk staff is very easy to communicate with. However, the hygiene of the room is really average. Not to mention the various things in the corners, there are ready-made gravel chips on the desk.
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Response from Property: Dear Duoyou, first of all, thank you for letting us know about the problems you encountered during your stay at our hotel. We will also find ways to improve the problems you have reported. We regret that we could not meet your expectations. Please allow us to express our sincerest apologies to you. In response to the questions you have raised, we will definitely actively improve our software services and improve our hardware facilities. We hope to have the opportunity to provide you with better services in the near future.
Yapinanshiwusir
Superior Room (2 Beds)
Stayed in Oct 2023
Family
18 review
5.0/5
Outstanding
Posted on Oct 14, 2023
The good things can be seen by everyone. After my girlfriend retouched the pictures, she became even more elegant. Let me tell you two things that can be improved. The water provided by 1 is not as good as that of Huazhu, which comes standard with Bamapo Spring. In addition to super luxury hotels, The second echelon focuses on the light and luxurious Atour. The leader is a bit embarrassed 😳 2 Guests ask a robot to deliver bath towels Guests asked for bath towels to be placed on the floor. The waiter refused bluntly. I want to explain politely or get the cart tray Enjoy the most basic quality of Amman at a basic price will be a development direction The following is the paid content——
Original TextTranslated by Google
Response from Property: Dear Duoer friends ~ Thank you for your perfect evaluation of Duoer. Your recognition is the driving force for Duoer's progress. Sometimes an unforgettable experience does not necessarily mean luxury and cumbersomeness, but rather the warmth close to the heart. Thank you very much for your valuable opinion, we will seriously consider it. In the vast sea of ​​​​people, meeting you is fate. We look forward to you choosing us again!
Kylintansuozhe
Superior Double Room
Stayed in Aug 2023
Travel with friends
2 review
1.0/5
Posted on Sep 21, 2023
There is no one of the worst Atour hotels I have ever stayed in. The quality, service, staff attitude, facilities and hygiene issues make me very depressed. The quality of the hotel is really disappointing. Not enough attention was provided to my requests and needs throughout the entire process from check-in to check-out The service was not good, the staff were not enthusiastic, and there were many problems with the facilities. When I arrived at the store that day, I was told that the room was not soundproofed and was next to the corridor. I was determined not to stay in the elevator room at the end. I was heartbroken. I asked if there were any other room types. , I paid more for an upgrade and the front desk saw something wrong with me and told me that I had been upgraded for free (I don’t know if it was because the hotel ran out of rooms and asked for good reviews for the upgrade) There is an indescribable stench in the bathroom. The hygiene is really lacking in detail. It felt like I was at a racing track in the middle of the night... I had a nervous breakdown. I am originally an introvert who understands the difficulties of others and doesn't really judge others. It really bothers me when I think of this. Please can you focus on your qualities? Moreover, the picture display is very different from the actual situation. The photo is deceiving and the location is very off...
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Response from Property: Dear Duoer, I am very sorry that I did not give you a satisfactory check-in experience. If you have any questions during your stay, you can contact us at any time. Duoer will be online 24 hours a day to solve it for you.
Guest User
Superior Double Room
Stayed in Sep 2021
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 24, 2021
The service was excellent 🚗 Transportation: convenient transportation 🧹Sanitation: clean and tidy [Boutique Hotel] Very good attitude. good good good good
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Response from Property: Thank you Duoyou for your full praise. Your satisfaction is the driving force for Duoer's growth, and Duoer will definitely continue to work hard. There is no best, only better. I look forward to meeting you next time.
kitkit64
Superior Room (2 Beds)
Stayed in Sep 2021
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 24, 2021
The rooms are well designed, newly decorated and comfortable. The hair dryer works very well 😆 will visit again.
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Guest User
Superior Room (2 Beds)
Stayed in Sep 2021
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 21, 2021
The hotel service is completely user-friendly. Because I need to renew the room for one night, I don’t want to change the room, so I just ask at the front desk if it’s okay. As a result, the service staff is super good, saying that there is no need to change the room or the card. As long as I book the room online, I can directly use the original room card to swipe the card the next day. No signature is required. Very convenient. 🔔Service: A great
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Xiaoyingrespect
Superior Double Room
Stayed in Sep 2021
Other
1 review
5.0/5
Outstanding
Posted on Sep 25, 2021
The environment is very good, the service attitude is very good, and the stay is very comfortable.
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Guest User
Guestroom (Double Bed)
Stayed in Sep 2021
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 25, 2021
The room feels great, the staff is very welcoming, and the stay is very comfortable
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Hongdezhima
Superior Double Room
Stayed in Sep 2021
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 23, 2021
The service is very good and will continue to support Atour
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Anonymous User
Guestroom (Double Bed)
Stayed in Sep 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 25, 2021
Convenient, clean and good service
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Doupihereganmian
Superior Room (2 Beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 20, 2024
非常滿意!最初是為了趕飛機方便才選擇的天府區的亞朵酒店!酒店設施是用了心的,方便,舒適;衞生方面,乾淨,阿姨有禮貌且專業,會主動幫忙,很感動,感謝!酒店雖然在老城區,但是酒店內部安靜,乾淨,無異味;服務就更沒得説,不管是前台還是餐廳,都讓人感覺賓至如歸,一衹選擇住亞朵,看重的就是服務!感謝酒店為我全家此次出遊提供的舒適的居住環境!下次再去成都一定繼續住這裏!
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Chengduhaiwenjiudianzhuangshi
Guestroom (Double Bed)
Stayed in Jul 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Jul 15, 2024
五年以上的酒店了、但是房間防水處理的很不錯、除自然變舊外、沒有施工技術的問題;我們作為酒店專業公司來説、這樣落地性強的酒店施工技術不錯、值得我們學習、發揚工匠精神;有品質酒店施工裝修的可以找我;
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6/9
Anonymous User
Superior Double Room
Stayed in Aug 2024
Business travelers
286 review
5.0/5
Outstanding
Posted on Aug 19, 2024
房間設施齊全,環境整潔乾淨衞生,服務態度周到熱情,自助早餐種類繁多,味道也不錯,周邊交通和餐飲都很方便,值得推薦。
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