To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1208)
Positive reviews(1186)
Reviews with photos/video(40)
Delicious breakfast(88)
Friendly front desk staff(88)
Quiet & comfortable(68)
Convenient parking(31)
Perfect for business trips(21)
Close to metro(14)
Easy to call taxis(8)
Nice elevator(6)
Negative reviews(21)
Guest User
Superior Room (2 Beds)
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Good for business traveller. Room is spacious and clean. Have resting area and study table.
Response from Property: 感謝親對朵兒做出的點評,相遇傾心,温柔相伴,與您相遇就是一件快樂的事~
Passport Visionz
Guestroom (Double Bed)
Stayed in Jul 2024
Business travelers
137 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Awesome booking again
Response from Property: 非常感謝您選擇亞朵。您的滿意,讓我們無比幸福;您的力薦,讓我們感到萬分榮幸。亞朵能贏得您的厚愛,我們深知唯有以堅持不懈的努力,方能做得更好。讓更多朋友的力薦!朵朵們會更加努力做到更加精緻和驚喜,期待再次做客亞朵酒店。
Doupihereganmian
Superior Room (2 Beds)
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Very satisfied! I initially chose Atour Hotel in Tianfu District because it was convenient to catch my flight! The hotel facilities are well-thought-out, convenient and comfortable; in terms of hygiene, they are clean. The aunt is polite and professional and will take the initiative to help. I am very touched. Thank you! Although the hotel is located in the old city, the interior of the hotel is quiet, clean, and has no peculiar smell; the service is not to mention, both the front desk and the restaurant make people feel at home. If I choose to stay at Atour, the most important thing is the service! Thank you to the hotel for providing a comfortable living environment for my family during this trip! I will definitely stay here next time I go to Chengdu!
Original TextTranslated by Google
Response from Property: Hehe~ There is always unexpected warmth. The blooming smile is the original logo of Duoduo. The gentle words hope that the breeze will blow away the fatigue of the journey. Duoduo will continue to maintain the service quality and service of Duoduo's family. Enthusiasm, Duoer is already looking forward to meeting you next time!
Guest User
Superior Room (2 Beds)
Stayed in Jun 2024
Business travelers
1 review
4.6/5
Great
Posted on Jul 27, 2024
The sanitation can be cleaner, for example, there should be no dust on the socket. And the air conditioner is a bit loud.
The overall environment is good! Affordable price, thoughtful service, and very clean~
Original TextTranslated by Google
Response from Property: Dear Duoyou! First of all, thank you for your affirmation and praise for our hotel as a whole. Secondly, I am sorry that the hygiene of the guest rooms did not meet your expectations. Regarding some of your suggestions on hygiene details, we will definitely strengthen the rectification efforts in daily guest room training. I hope you can see a different us when you stay again, and we also look forward to having the opportunity to provide you with better services in the near future.
Ganshashadoubuxing
Guestroom (Double Bed)
Stayed in Jun 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on Jul 15, 2024
It has been a hotel for more than five years, but the waterproofing of the rooms is very good. Apart from natural aging, there are no problems with construction technology. As a professional hotel company, the construction technology of such a hotel with strong practicality is good and worthy of our study and promotion. Craftsman spirit; if you have quality hotel construction and decoration, you can come to me;
Original TextTranslated by Google
6/9
Response from Property: Hehe~ Duo'er is so happy to be recognized by Duo's friends~ There is always unexpected warmth. The blooming smile is the first sign of Duo's. The gentle words of hope are like the breeze blowing away the fatigue of the journey. Duo's Duo'er will continue to maintain the service quality and enthusiasm of Duoduo's family. Duo'er is already looking forward to meeting you next time!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
6 review
4.8/5
Amazing
Posted on Dec 30, 2024
The second time I stayed at Atour, the experience was much better than the first time. It seems that there are differences in the hi of different Atour branches. The waiters are very professional.
I hope the gym can be slightly upgraded and add a fitness chair
Original TextTranslated by Google
Response from Property: Thank you for your encouragement and support. We are very happy to bring you a comfortable stay experience during your stay. Thank you very much for your valuable suggestions. Duoer will actively feedback and strive to do its best.
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 18, 2024
The room was great. My friend said he fell asleep as soon as he touched the pillow. He hadn't slept so well in a long time. Atour is a must-choice for accommodation when traveling. I believe we will meet again. Thank you🙏🙏
Original TextTranslated by Google
Response from Property: Duoer is so happy ~ Thank you for your encouragement and support. We are so happy to bring you a comfortable stay experience during your stay. Duoer believes that guests are family members. Duoer will definitely bring you more care and warmth in your future journeys. I hope that Duoer will accompany you on every journey, so that you will feel at home wherever you go. Duoer is looking forward to meeting you again.
Ziyu
Superior Room (2 Beds)
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Convenient transportation, convenient travel, clean rooms, good light and sound insulation. Although it is not in the bustling center, it is a relatively low-key Atour. However, there is a food street behind it, and it is the kind of authentic food that locals eat. Xiaolongkan and Benkan are also here, which is much better than Chunxi Road and Taikoo Li. In addition, the most authentic pig intestines noodles and cold pot skewers + ice powder cold cakes in the city are also on the street next to it. Eat and eat again, forget it, I will drool again, hahaha! Foodies choose this Atour, it is worth it, and those who control the environment can be cautious. Another: The underground parking lot is too skillful! Another: Thank you hotel staff for reminding us that we left our clothes. Another: Five-star recommendation.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are very happy to receive your affirmation and recognition. We are also full of motivation while being happy and touched. The customer-first service concept has been deeply rooted in the hearts of our colleagues. We cherish the opportunity to meet guests like you. We have always paid attention to detail services. It is our honor to provide you with services during your stay. Your satisfaction is our greatest motivation! We will persevere and continue to work hard. Xiaoduo will strive to let you find our progress when you stay next time. We are here looking forward to meeting you next time! I wish you a pleasant journey. In the new year, I wish you good health, a happy family, and a happy day every day!
helen_niuniu
Superior Room (2 Beds)
Stayed in Apr 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Whether it is the restaurant, guest room or front desk, the service is very good, the room is also very quiet, and it is very comfortable to rest after a tiring day of work. There are many breakfast options, and they change every day, so you won't get tired of eating! Atour is great, Chengdu is great.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! We are very happy to receive your affirmation and recognition. We are also full of motivation while being happy and touched. The service concept of customer first has been deeply rooted in the hearts of our colleagues. We cherish the opportunity to meet guests like you. We have always paid attention to detail services. It is our honor to provide you with services during your stay. Your satisfaction is our greatest motivation! We will persevere and continue to work hard. Xiaoduo will strive to let you find our progress when you stay next time. We are here looking forward to meeting you next time! I wish you a pleasant journey. In the new year, I wish you good health and a happy family every day!
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Business travelers
5 review
2.7/5
Posted on May 29, 2024
The front desk staff is very easy to communicate with. However, the hygiene of the room is really average. Not to mention the various things in the corners, there are ready-made gravel chips on the desk.
Original TextTranslated by Google
Response from Property: Dear Duoyou, first of all, thank you for letting us know about the problems you encountered during your stay at our hotel. We will also find ways to improve the problems you have reported. We regret that we could not meet your expectations. Please allow us to express our sincerest apologies to you. In response to the questions you have raised, we will definitely actively improve our software services and improve our hardware facilities. We hope to have the opportunity to provide you with better services in the near future.
Guest User
Superior Double Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
There are many humanized facilities, such as a laundry basket under the sink, alcohol cotton pads next to the toilet, a desktop trash can on the sink, and paper towels on each table. These small details don't take much effort but really make customers feel comfortable.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atour. Your satisfaction makes us extremely happy. Atour can win your love, and we know that only with unremitting efforts can we do better. Let more friends recommend it! Duoduo will work harder to be more exquisite and surprising, and look forward to visiting Atour Hotel again.
Guest User
Superior Double Room
Stayed in Oct 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Facilities: The room facilities are very new and pleasing to the eye.
Hygiene: The room is clean and tidy, without any odor,
Environment: Convenient transportation, free parking, elegant and tidy.
Service: The service is very good, and hot drinks are thoughtfully prepared.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atour. Your satisfaction makes us extremely happy. Atour can win your love, and we know that only with unremitting efforts can we do better. Let more friends recommend it! Duoduo will work harder to be more exquisite and surprising, and look forward to visiting Atour Hotel again.
Guest User
Superior Double Room
Stayed in Oct 2024
Family
15 review
5.0/5
Outstanding
Posted on Nov 2, 2024
I have always been an old customer of Atour. The hotel is in Nordic style, simple and exquisite. The rooms are clean and tidy, and the details are well designed. It feels like home. I stay here every time. It feels great!
Original TextTranslated by Google
Response from Property: Duoer is so happy ~ Thank you for your encouragement and support. We are so happy to bring you a comfortable stay experience during your stay. Duoer believes that guests are family members. Duoer will definitely bring you more care and warmth in your future journeys. I hope that Duoer will accompany you on every journey, so that you will feel at home wherever you go. Duoer is looking forward to meeting you again.
Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
63 review
1.0/5
Posted on Nov 3, 2024
Very bad, either you don't cooperate with Ctrip, or you should give the membership benefits. What's the matter, you need Ctrip to provide you with customers, and finally you use Ctrip to stay at the platinum member, and you say sorry, the hotel not booked on our APP does not enjoy some benefits. And the price is different in 7 days of the week? ? The price will increase when there are more people.
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello, first of all, thank you for informing us of the problems you encountered during your stay in our hotel. We will also provide feedback on the issues you reported. Regarding the rights and interests you mentioned, since the rights and interests of each platform are different, of course, this is also to protect the rights and interests of members. The price will be adjusted according to market changes. It is very regrettable that we failed to meet your expectations. Please allow us to express our most sincere apologies to you. In response to the issues you raised, we will definitely actively improve our software services and improve our hardware facilities. We hope to have the opportunity to provide you with better services in the near future.
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 9, 2024
I came to Chengdu for an exam, but I didn't expect that there was no decent hotel within 5 kilometers of the school. I even checked out of the apartment right after I booked it. I felt like I was in a remote place. At least there is Atour. Although there is nothing nearby while my husband is taking an exam, it's still comfortable for me to lie here and play with my phone for two days!!! The only problem is that the toilet paper is too sticky.
Original TextTranslated by Google
Response from Property: Duoer is so happy ~ Thank you for your encouragement and support. We are so happy to bring you a comfortable stay experience during your stay. Duoer believes that guests are family members. Duoer will definitely bring you more care and warmth in your future journeys. I hope that Duoer will accompany you on every journey, so that you will feel at home wherever you go. Duoer is looking forward to meeting you again.