Himalaya Grand Hotel

Himalaya Grand Hotel Reviews

Himalaya Grand Hotel

8 North 1st Section of Second Ring Road (Beiyiduan Erhuan Lu), Jinniu District, Chengdu, Sichuan, 610031, ChinaView Hotel Details
Himalaya Grand Hotel
Himalaya Grand HotelHimalaya Grand HotelHimalaya Grand Hotel
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Himalaya Grand Hotel Guest Reviews

4.4/5
137 review
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(137)
Positive reviews(133)
Reviews with photos/video(13)
Friendly front desk staff(35)
Awesome rooms(24)
Easy to get around(23)
Great location(15)
Classy environment(13)
Convenient parking(8)
Delicious breakfast(7)
Quiet & comfortable(4)
Negative reviews(4)
pairote
Superior Room (2 beds)
Stayed in Dez. 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on 3. Dez. 2023
I choose this hotel when I went out for a trip.Sister Tang at the front desk provided excellent service.I will choose this hotel next time.
Response from Property: Thank you for your support and trust. Thank you for your recognition of the staff. l wish you a pleasant vacation.
Thanida
Superior Room (2 beds)
Stayed in Dez. 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on 8. Dez. 2023
Good sevice of Xiao Tang and Xiao Du in front of office is very good.
Response from Property: Dear guests, thank you for your favorable comments on the front office service of the hotel, and wish you a happy life again!
Jaomai
Superior Double Room
Stayed in Dez. 2023
Family
5 review
3.7/5
Posted on 12. März 2024
good location
Guest User
Superior Double Room
Stayed in Apr. 2024
Business travelers
5 review
1.2/5
Posted on 28. Apr. 2024
Booked the room in the early morning, the front desk was unprofessional, the service attitude was poor, the room facilities were extremely old. There was a hair in the bath towel. Oh, if it wasn't too late, I really wouldn't want to stay. The style is from the 80s.
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Response from Property: Dear guest: Hello! We are very sorry for the unpleasant stay experience you had. We did not take good care of you. We hope you can forgive us. We will also inform the relevant departments immediately to strengthen the service quality of the departments and improve the professional quality of employees. Regarding the hair issue you raised, please allow me to explain further. We have been strictly implementing the one-to-one replacement system and cleaning and disinfection every day. Therefore, the hair was caused by the cleaning lady's negligence in the process of changing the linens. We have urged all cleaning staff to cover their hair during the cleaning process to prevent such incidents from happening again. Please give us a chance to improve. Once again, I would like to express my sincerest apologies for the inconvenience caused to you during this stay experience. I wish you a happy life, peace and joy!
Yaozaishiyuyuanfang
Superior Room (2 beds)
Stayed in Apr. 2024
Travel with friends
5 review
3.0/5
Posted on 25. Apr. 2024
This hotel is average in terms of facilities, environment, and service. There is nothing special to remember. I have a bad sleep quality and don't like pillows that are too soft. I heard that their hotel didn't have any other spare pillows. Later, I asked again and they said that they only had a few buckwheat pillows, which took a long time to deliver. The hotel is convenient for transportation. We had dinner at a fly restaurant 50 meters away from the hotel on the night we checked in. The photos uploaded are of the meal, not the hotel.
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Response from Property: Dear guest: Hello! We are sorry that we could not bring you a perfect stay experience! Due to the large number of guests staying that day and the busy schedule, we were unable to take good care of you. Please forgive us. Since there were few guests using buckwheat pillows and the weather in Chengdu was relatively humid, buckwheat pillows were not easy to keep. All our buckwheat pillows were replaced regularly and we did not prepare too many. We bought some specifically for guests in need. We were very sorry for the inconvenience caused to you. Please give us a chance to improve. If you have the opportunity to stay in the hotel again in the future, you will see our improvements and supervise our work. Thank you again for choosing us. I wish you and your family good health and happiness every day!
Guest User
Superior Double Room
Stayed in Dez. 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 3. Jan. 2024
Xiao Xiao at the front desk has really good service and is very patient in answering questions.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the precious time out of your busy schedule to comment on the hotel and its staff. We are very honored that you chose Himalaya Hotel to stay in the vast sea of ​​people. You are a guest, and meeting you is fate. I hope that all the beautiful life in the world will be linked to you, and I look forward to our meeting again.
Guest User
Superior Double Room
Stayed in Jan. 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 9. Jan. 2024
Xiao Xiao at the front desk has great service
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the precious time out of your busy schedule to comment on the hotel and its staff. We are very honored that you chose Himalaya Hotel to stay in the vast sea of ​​people. You are a guest, and meeting you is fate. I hope that all the beautiful life in the world will be linked to you, and I look forward to our meeting again.
Anonymous User
Superior Room (2 beds)
Stayed in Mai 2024
Family
8 review
3.0/5
Posted on 2. Mai 2024
The room is too small and the environment is average, not like a four-star hotel.
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Response from Property: Dear guest: Hello! Seeing your comments, we are very sad that we cannot bring you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve the hotel. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay in the hotel again to feel our progress.
Guest User
Superior Room (2 beds)
Stayed in Apr. 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on 19. Apr. 2024
Xiao Tang from Qianwan Hall provided great service. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise. We are glad to bring you a pleasant experience. Your praise has given great encouragement to the hotel and our staff, and is also the driving force for our progress. We will continue to maintain a high level of enthusiasm and strive to make every guest have a very good experience. We look forward to seeing you again and wish you happiness every day and smile often!
Guest User
Deluxe Double Room
Stayed in Febr. 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on 17. Febr. 2024
The service provided by Xiaoyi and Xiaodu at the front desk was very good. I will continue to stay in this hotel next time I come to Chengdu.
Original TextTranslated by Google
Response from Property: Dear guests, we are very grateful for your five-star praise. We will continue to maintain the excellent accommodation environment and considerate service to make you feel the warmth of home. We look forward to your visit again and wish you a happy new year, a happy life and full of joy!
Qiqiguaidehen
Superior Double Room
Stayed in Jan. 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 1. Febr. 2024
Xiao Tang and Xiao Yi at the front desk provided very good service, very warm and thoughtful.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are really grateful for your love and trust in the wedding wine! We will continue to work hard to provide you with better services and make the Himalayas Hotel shine in this city. We look forward to your visit again and wish you a happy New Year and a smile on your face. We look forward to seeing you here!
Guest User
Superior Double Room
Stayed in Sept. 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on 19. Sept. 2023
Xiao Tang's service in the front office is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking time out of your busy schedule to comment on Xiao Tang from the front office. We are very honored to serve you and wish you a happy life! Hope to see you next time.
Guest User
Deluxe Double Room
Stayed in Febr. 2024
Couples
5 review
5.0/5
Outstanding
Posted on 14. Febr. 2024
Service: Very good Environment: Very good Facilities: Good, this hotel is not bad
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your enthusiastic praise and support for the wedding wine! We are very happy to see your sincere praise. Your affirmation is the greatest motivation for our unremitting efforts and makes our persistence more meaningful. We will also continue to improve the quality of our service and look forward to welcoming you again and meeting you from afar. I wish you a pleasant trip and a happy New Year!
Guest User
Superior Double Room
Stayed in Mai 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 25. Mai 2023
The girl at the front desk, Xiao Xiao, was very enthusiastic. The surrounding transportation was very convenient and the room was very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Chengdu Himalaya Hotel and sharing your stay experience with us! The facilities and equipment issues you reported will be reported to the relevant departments for rectification as soon as possible. Thank you for your feedback at the front desk. Madam, thank you again for staying at Chengdu Himalaya Hotel. I wish you a happy work and life!
Guest User
Superior Double Room
Stayed in Nov. 2023
Family
1 review
5.0/5
Outstanding
Posted on 24. Nov. 2023
In the room, it's clean. But the school bathroom in the lobby should be improved. Near the hotel there are a lot of shops.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay. As hoteliers, we can provide every customer with considerate and meticulous service and bring customers a super value experience, which is the greatest achievement of hoteliers. The hotel shows customers the unique charm of the hotel with a simple style and warm and considerate service. Your encouragement is the greatest support for the hotel. We will also be motivated to serve every family member attentively. We look forward to your visit again and wish you and your family happiness, peace and joy every day.