To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.6
Cleanliness4.3
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All reviews(578)
Positive reviews(561)
Reviews with photos/video(221)
Classy environment(13)
Friendly front desk staff(9)
Relaxing hot springs(6)
Loved the view(5)
Shower difficult to use(4)
Quiet & comfortable(4)
Well designed(3)
Great air circulation(2)
Negative reviews(17)
Guest User
Watching Guestroom (2 beds)
Stayed in Feb 2024
Friends
2 review
2.7/5
Posted on Feb 20, 2024
Ladies at the breakfast service were very rude.
Response from Property: Dear Guest: Hello! Thank you for choosing the White Hotel and taking the time to share your experience with me. We regret to learn that your experience in the hotel did not fully meet expectations. We respect and value every guest's comments. We hope that when you come to Chengdu again, we will have the opportunity to welcome you again and bring you a better stay experience. Thank you again for your sharing, I wish you a happy life, a happy family!
Guest User
Watching room(2 beds)
Stayed in Mar 2024
Other
5 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The butler Xiao Lu is very attentive and considerate in his service. I will come back next time. He is a very nice person!
Original TextTranslated by Google
Response from Property: Dear Jianbai family, thank you very much for choosing and staying in Jianbai~ I am also very honored to receive your full praise~ Jianbai starts from the diversity of daily life and urban independent cultural communities~ Jianbai is located concentrically next to Kuanzhai Alley~ Transportation Convenient ~ Quiet in the bustle, live happily immediately ~ Looking forward to meeting you next time in Jianbai ~
Guest User
Queen Room With Audio-visual Equipments
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Mar 11, 2024
I came here on a business trip and felt that this hotel was okay, the price was right, and it was upgraded to a private hot spring bath, which was a great value for money.
It was quiet at night and I watched a movie. It was very comfortable. Recommended
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. It's an honor to know that you praised the hotel staff's service! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!
Anonymous User
Queen Room With Audio-visual Equipments
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
It’s so nice to take a private bath in winter. The transportation is convenient and it’s also very close to Kuanzhai Alley. It’s really convenient to choose this hotel when traveling. And it’s a relatively new hotel. It’s very clean and nice.👌🏻
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. It's an honor to know that you praised the hotel staff's service! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!
Anonymous User
Queen Room With Audio-visual Equipments
Stayed in Mar 2024
Friends
1 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Good service, quiet, cheap, this location is great value! I met the boss and chatted with him for a long time. He was a handsome young man and even gave me a table of afternoon tea! Likes
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. It's an honor to know that you praised the hotel staff's service! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!
Guest User
Queen Room With Audio-visual Equipments
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
It is very suitable to stay when visiting Chengdu. There are many delicious food nearby and it is very convenient. The hotel's hygiene is very good. If there are any problems, the hotel staff will solve them quickly.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. Jianbai is not too far from Chengdu's scenic spots - Kuanzhai Alley, Wuhou Temple, Wenshu Monastery, and Chunxi Road! There are many options to eat and play around! It's an honor to know that you praised the hotel staff's service! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!
Guest User
Watching King Room
Stayed in Feb 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The layout of the room facilities is okay, and the giant projection screen theater is also good👌The room is relatively new. Excellent location. It would be better if the soundproofing was better. You can hear clearly even if you move a little bit.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. It's an honor to know that you praised the hotel staff's service! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!
Guest User
Private Soup Room
Stayed in Feb 2024
Family
8 review
1.2/5
Posted on Feb 14, 2024
This is truly the worst hotel I have ever stayed in, bar none! ! !
Chengdu is a great place, don’t let a bad hotel ruin your trip!
At five-star prices, the facilities are not as good as those found in farmhouses.
It's called a private bath and video room, and costs nearly 800 yuan. However, the so-called private bath is just a pool on the balcony. The balcony doesn't even have lights, it's pitch black, and what's more terrible is that the hot water can't be discharged at all. I was told by phone before that it would take an hour to drain the water, but in fact, the amount of water would not be enough for three days and three nights! ! ! Can only give up.
Facilities: The room is not small, but the problem is that except for a small sofa, there is not even a table or chair, not even a place to put bags, let alone a wardrobe. It is really terrible.
Hygiene: The hygiene situation is really worrying. The sign downstairs announced Grade B, and I started to panic. Sure enough, the sheets and quilt covers were all black and looked unclean. There were unknown stains on the countertop, and the toiletries were also that bad. I don’t know what brand it is but it’s very inferior at first glance. The most unbearable thing is that the water is very cold and the amount of water is very small. The baby was freezing to death when taking a bath.
Environment: It’s known as a Kuanzhai Alley store, but it takes half an hour to walk there. Except for two restaurants nearby, it doesn’t feel busy.
Service: The young man at the front desk had a good attitude. He reported problems and went to the room to check the lights and water. However, these problems were not something he could solve, and I felt he was helpless.
Security: The elevator has no access control, and takeaway food can be delivered directly to the door of the room. Convenience is quite convenient, but on the other hand, there are some security issues.
Catering: I was really shocked. The worst breakfast in history, bar none, not even as good as the breakfast at a farmhouse that costs tens of dollars a night. There are only a few vegetarian dishes that look bad, such as steamed buns, white porridge, and pickles. After waiting for a long time, a few eggs were served, but they were gone as soon as a few people took them. And it tasted terrible. After eating a few bites in a hurry, I was starving before noon.
While having breakfast, I heard the table next door complaining about this hotel. It was really bad. In fact, I started to regret it when I first checked into the room, but it was too late when I came back and there was no time to change, so I could only bite the bullet and stay. Such a bad hotel is actually full. I don’t know how many people have been deceived because of the good reviews given without conscience. I hope everyone will keep their eyes open and don’t be deceived by those fake pictures again. Keep your eyes open!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I'm very sorry that I couldn't give you a satisfactory experience. For a long time, we have cherished the feedback given by every guest, which will spur us to continue to improve, continuously strengthen the training of employees, and enhance product knowledge and service details. We look forward to having the honor to serve you in the future and letting you see our progress. I wish you safety and success.
Guanfawu
Watching Guestroom (2 beds)
Stayed in Feb 2024
Family
6 review
1.0/5
Posted on Feb 13, 2024
Very bad, the space is too small, the clothes hangers are all the same, the bathroom is too small, smelly
Original TextTranslated by Google
Response from Property: Dear Jianbai guest, I am very honored that you chose to stay at Jianbai during your trip to Chengdu. I am really sorry that I could not give you a satisfactory stay experience. Our toilets and bathrooms are separated from wet and dry. If you need a larger space, you can choose another room type. If you don’t have enough hangers, you can ask the cleaning staff here to buy more. I apologize again for the inconvenience caused to you.
Guest User
Watching King Room
Stayed in Jan 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 26, 2024
The room is very clean and I like the style very much. It is very suitable for traveling. The garden environment on the third floor is very nice. The service attitude of the hotel staff is very good. I will book this hotel next time I come to Chengdu.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Chengdu Jianbai Hotel and sharing your stay experience with us. It's also an honor to receive your recognition! It is our honor and our goal to continue to work hard to provide you with considerate and warm service. welcome next time! I wish you a smooth journey and a happy life! Best wishes!