Atour Hotel (Chengdu Tongzilin and South Railway Station)

Atour Hotel (Chengdu Tongzilin and South Railway Station) Reviews

Atour Hotel (Chengdu Tongzilin and South Railway Station)

No.321 West South Railway Station Road, Wuhou District, Chengdu, Sichuan, ChinaView Hotel Details
Atour Hotel (Chengdu Tongzilin and South Railway Station)
Atour Hotel (Chengdu Tongzilin and South Railway Station)Atour Hotel (Chengdu Tongzilin and South Railway Station)Atour Hotel (Chengdu Tongzilin and South Railway Station)
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Atour Hotel (Chengdu Tongzilin and South Railway Station) Guest Reviews

4.8/5
Excellent
1795 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(1795)
Positive reviews(1784)
Reviews with photos/video(88)
Quiet & comfortable(157)
Delicious breakfast(123)
Friendly front desk staff(102)
Large rooms(89)
Good sound insulation(72)
Perfect for business trips(49)
Nice elevator(29)
Close to airport(29)
Negative reviews(11)
Lucy
Superior Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 25, 2024
This atour is more spacious than the Beijing atours we stayed at. Our one night stay included breakfast and was a buffet style breakfast with a wide selection. I really like that atour isn't stingy with giving water. The room was clean and comfortable.
Response from Property: I am very happy to receive your recognition. Please come to our home often in the future to enjoy the sunshine, the comfortable bamboo house, and afternoon tea. Atour has many more surprises waiting for you to discover one by one.
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Anonymous User
Superior Double Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Goooood , 设施:goood 卫生:good 环境:good 服务:good
Response from Property: 我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,再會喲(^U^)ノ~YO
kdreidge
Elegant Room
Stayed in Mar 2023
Solo travelers
18 review
4.7/5
Amazing
Posted on Apr 1, 2023
Great hotel for a night. Very convenient location. Only confusing thing is there was no sign saying what floor the lobby is on. I only found it on the 3rd floor by following a Meituan delivery guy. Breakfast was great!
Response from Property: 首先感謝朵友您的點評,讓你住的安心,舒心是我們一直以來行動的指南,也非常抱歉給您帶來了不便,門口的指示牌做的不夠顯眼。後期也會進行一個整改,也歡迎朵友再次入住,給您帶來更滿意的入住體驗。期待下次相遇~
Andrea Maccarrone
Superior Room (2 beds)
Stayed in Jun 2022
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jun 7, 2022
Minimalistic but very modern, with all the amenities you need at a good price
Response from Property: Your 5-point praise BlingBling illuminates the hearts of our little friends. May happiness accompany you every day. You are welcome to come back often. Duoer has more "intimate" waiting for you to discover.
Guest User
Superior Double Room
Stayed in Apr 2022
Travel with friends
3 review
4.2/5
Very Good
Posted on Apr 19, 2022
Room was really large and comfortable
Response from Property: 感謝親的點評哦,您的肯定就是我們前進的動力,我們將繼續保持高品質的服務、優秀的對客標準,竭力為每一位客人打造舒適温馨的入住環境。再次感謝您的好評,真誠期待您的再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Business travelers
81 review
5.0/5
Outstanding
Posted on Dec 1, 2024
I didn't expect to be able to stay in such a large room for more than 300 yuan. The room is clean and tidy, and the facilities are all new. I had surgery and it was inconvenient to carry things, so the front desk guy helped me carry them to the room. I thought the room had no windows, but I didn't expect it had one, and the space was large enough. I was very surprised and satisfied.
Original TextTranslated by Google
Response from Property: Your encouragement is our motivation to move forward. There is always a reward for your efforts. Thank you for your affirmation of Duoer. There is no end to service. I just hope that you will like everything Duoer does.
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eclipsew
Superior Double Room
Stayed in Nov 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Very nice room type, large space, wireless charging, hot water when leaving in cold weather, help with luggage storage, overall experience is very good, good review.
Original TextTranslated by Google
Response from Property: I am very happy to receive your recognition. Please come to our home often in the future to enjoy the sunshine, the comfortable bamboo house, and the afternoon tea. Atour has many more surprises waiting for you to discover one by one.
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Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Family
2 review
3.5/5
Posted on Oct 6, 2024
It's very close to the South Railway Station, but it's a little old and the surrounding area is not very good. The price increase during the National Day holiday is not serious, but the surrounding area is far from the subway station, so people usually take a taxi to get in and out. Young people can also ride a bicycle to the nearby subway station
Original TextTranslated by Google
Response from Property: Thank you very much for your support to the hotel. We are a little disappointed that we didn't get your full 5-point praise. The hotel has been open for eight years, and the facilities are old, but it has been included in the 25-year overhaul plan. The hotel still has some shortcomings. I hope you can point out our shortcomings next time you come. We will work hard to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit!
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Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
I went to Chengdu on a business trip. The lady was very considerate. She called to confirm the arrival time and immediately handed me honey water when I checked in. My roommate was late, but she made thoughtful arrangements. I will come again next time. The breakfast was great and very unique.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
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Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The environment of the hotel is very good. The lady at the front desk deserves praise for helping me delay check-out until 16:00 for free. Thank you🌹🌹
Original TextTranslated by Google
Response from Property: First of all, thank you for taking your precious time to leave your review here. We are very happy to see that you were satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with your valuable comments and suggestions!
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 1, 2024
It was a very good accommodation experience. The room was clean and very large. The environment of the whole hotel was also very comfortable. The breakfast was also very rich and the front desk guy was also very enthusiastic. I will choose to stay here again next time and recommend it to everyone.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of our hotel. Your affirmation is the driving force for Duoer to move forward. I hope you will come often. Thank you again for your high evaluation of us. I look forward to meeting you again. In the wind and rain, Duoer has been waiting for you here.
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Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
52 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The laundry room in Atour is the best for tourists. The aunties in this shop are very nice. The waiters greet everyone they see. There are a few parking spaces on the ground. You need to take a car ladder to park underground. It is not convenient for those with poor skills or large cars to park underground. The security uncle at the door is very good. He always helps to park the car. I stayed for two nights. The room price changed too much, and the renewal price cannot be calculated according to your previous booking. This is not a good feeling. There is also the window of the room. I didn’t notice that the window was open when I arrived on the first night. I found it when it was raining and cold on the second day. When I went to close the window, my hand was pinched. The window screen above automatically fell down. It was very heavy and painful and broke the skin. I guess many people must have been pinched by the label on it. If he doesn’t change it, other people can only be careful.
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Original TextTranslated by Google
Response from Property: Thank you for your affirmation of our hotel. We are very sorry for the bad experience you had. First of all, if there are not enough parking spaces, you can use the parking lot next door, and our hotel can reimburse you for the cost. The retail price is subject to change at any time. Since we are a business hotel, it is slightly more expensive during the week than on weekends. As for the window problem, we are really sorry. Next time we will remind guests when checking in, and we will strengthen the training of employees in the future. Thank you very much for your feedback. We look forward to your next stay and hope to bring you a better stay experience.
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LIzimu
Superior Double Room
Stayed in Jun 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Comfortable and good, you can always trust Atour, the quality is in place, the late night porridge is delicious, the late night porridge is rich in variety, the service is very good, I recommend staying again, and I will definitely continue to choose it in the future
Original TextTranslated by Google
Response from Property: Thank you very much for the comments from the friends at Atour. Atour is very pleased and excited. Service is what Atour is most proud of. We will always uphold this original intention to make you feel the same and different every time you come to Atour. Looking forward to your next stay~
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Guest User
Elegant Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The location is easy to find and convenient, and the room was upgraded for free. The service is good. The only thing is that I don't recommend ordering on third-party apps. I recommend you to order on the Yaduo mini program to get free breakfast and air conditioning. You can't use breakfast coupons when ordering on Ctrip.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
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szdcf
Superior Double Room
Stayed in Nov 2024
Business travelers
8 review
3.5/5
Posted on Nov 15, 2024
The room has a bit of a peculiar smell! The place that I feel is not so good is: the elevator! The hotel lobby is on the third floor. The elevator from the first floor is dilapidated and old, and the elevator door closing sound from the third floor to the room is also loud! The restaurant is okay, and the food is also rich The service attitude of the front desk staff is very good
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!首先非常感謝您的入住,我們很抱歉未能給您帶來很好的入住體驗。非常感謝您對酒店的支持,因為為了避免住户打擾考慮,我們酒店是將物業電梯和我們自己的客房電梯做了分隔的一個專屬客梯,非常抱歉這給您帶來了不便,期待您後面入住時可以給您帶來全新的體驗,也希望得到您的滿分肯定喲~
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