Rayfont Hotel & Apartment Chengdu

Arriving late at night at Chengdu East Railway Station, I was worried about finding the hotel, but the direct underground connection made it super easy and fast to get there. The room was clean and comfortable, and the staff provided a warm and kind check-in experience. I especially loved the delicious and affordable breakfast. Highly recommended for anyone visiting Chengdu!

Great service, but serious room and air-quality concerns Firstly, I have to say that the service was amazing. The staff were friendly, kind and incredibly helpful, and I really appreciated how responsive they were when I raised my concerns. Unfortunately, the condition of the hotel and, particularly, the rooms was very disappointing. The hotel appears quite run down, and I was concerned about what seemed to be mould, dust or an air-quality issue. My room was changed twice, but unfortunately the problem persisted. There was a strong, dusty and unpleasant smell that irritated my nose and throat. I could even feel a dusty sensation in my mouth. As a result, my asthma was triggered and I became unwell. I ultimately had to leave the hotel on the same day I checked in because I did not feel it was safe for me to remain there. I genuinely appreciate the staff’s efforts and cannot fault their customer service. However, I strongly believe the hotel needs to investigate and address the air quality, cleanliness and possible mould/dust issues in the rooms.