Come to live in Star Hotel (Chengdu Tianfu 2nd Street Shihao Plaza Branch) Reviews
Come to live in Star Hotel (Chengdu Tianfu 2nd Street Shihao Plaza Branch)
No.1616 Nanhua Road, Wuhou District, Chengdu, Sichuan, ChinaView Hotel Details
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Come to live in Star Hotel (Chengdu Tianfu 2nd Street Shihao Plaza Branch) Guest Reviews
4.8/5
Excellent
5451 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5451)
Positive reviews(5415)
Reviews with photos/video(301)
Friendly front desk staff(353)
Classy environment(233)
Large rooms(213)
Awesome amenities(211)
Convenient parking(147)
Many dining options(75)
Perfect for business trips(36)
Amazing natural light(27)
Negative reviews(36)
Munoz
Elegant Queen Room
Stayed in Apr 2024
Solo travelers
42 review
5.0/5
Outstanding
Posted on Apr 23, 2024
it's a very placent hotel and good location around many things to buy food and easy to arrive, the staff is amazing and kind very good hotel for the price
6/8
Response from Property: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. It is a great honor that our service can receive such a high evaluation from you. We will continue to maintain this enthusiasm and sincerely serve our guests! Looking forward to your visit again!
Guest User
Smart Room - City-View (Double bed) (Tv)
Stayed in Feb 2024
Solo travelers
43 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Really excellent hotel; it was clean, great value and had a large room - no complaints!
Response from Property: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. It is a great honor that our service can receive such a high evaluation from you. We will continue to maintain this enthusiasm and sincerely serve our guests! Looking forward to your visit again!
Guest User
Elegant Room - City-View (Double bed)
Stayed in Oct 2023
Solo travelers
4 review
3.7/5
Posted on Oct 29, 2023
The ladies at the front desk were really kind and helpful, even though there were language barriers. The location is nice and central.
Response from Property: Dear international friend, thank you very much for choosing our hotel. It is an honor to serve you! I am very happy to receive your recognition. We will continue to make efforts to provide you and more VIP guests with better service and check-in experience! Looking forward to your next visit and wishing you a happy day!
Rene Leonard Mendoza
Elegant Room - City-View (Double bed)
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Chengdu became a trip to remember, especially because of my hotel accommodation at Nicesoe Hotel.
If you have an early return flight scheduled, this hotel is one of the best places you can find because of its proximity to the airport (roughly 20 minutes based on experience).
Dayuan subway station (Line 5) is also 12 minutes away if you are just walking. Meanwhile, Saiho Mall and Citywalk also offer some varieties for local shops and bars.
The service was also top notch for me. Shortly after the check-in, they got in touch by adding my WeChat and establishing the communication line. Through WeChat, they were able to check on me and offer assistance for much of what I needed for the duration of my stay.
When I started my holiday, I actually sprained my left foot and they were very generous in offering their ice packs so that I can treat my sprain.
In addition to these, they also suggested places of interest that I can visit around Chengdu.
My luck was on a roll and I won lots of toys in the lottery. Unfortunately, my luggage wasn't enough to bring them all. Thankfully, one of their personnel, Rose, assisted me in shipping them back to my home city.
The overall experience is amazing and I am totally satisfied with the services, plus the hotel room I got which was overlooking the city. If you are a first timer in Chengdu, I would really recommend this place! They are true to their word that they had posted in their basic information page: Any foreigner, of any nationality is welcome!
6/8
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
cykkk_
Elegant Room - City-View (Double bed)
Stayed in Sep 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 23, 2023
The room was spacious and the service provided was great. Also loved the fact that they had a space for tea session.
Response from Property: Thank you, Little Cute, for your positive feedback on our hotel and recognition of our work. We will continue to work hard to provide you and more guests with a better check-in experience. We look forward to your next visit
Guest User
Elegant Room - City-View (2 beds)
Stayed in Sep 2023
Friends
216 review
4.2/5
Very Good
Posted on Sep 19, 2023
Pleasant stay! The hotel boasts comfortable rooms with modern decor. The staff is welcoming and responsive to guests' needs. The location is fantastic. It's a great choice for exploring local attractions and enjoying the city's famous cuisine.
Response from Property: Thank you very much for choosing to stay in our hotel, and it is an honor to provide you with services. The hotel needs improvement, and we will actively improve it to provide you and more guests with a better check-in experience. We look forward to your next visit. Wishing you success and happiness every day!
Deguy
Elegant Room - City-View (Double bed)
Stayed in Oct 2023
Solo travelers
32 review
4.7/5
Amazing
Posted on Oct 8, 2023
Really nice hotel. Clean and comfortable.
Response from Property: Dear international friend, thank you very much for choosing our hotel. It is an honor to serve you! I am very happy to receive your recognition. We will continue to make efforts to provide you and more VIP guests with better service and check-in experience! Looking forward to your next visit and wishing you a happy day!
Anonymous User
Elegant Room - City-View (2 beds)
Stayed in Dec 2023
Friends
1 review
4.5/5
Great
Posted on Feb 14, 2024
The service was amazing. The front desk staff lady was extremely nice, approachable, and helpful, even at 4am. The hotel staff as a whole is there whenever you need help and offers speedy assistance with superb customer service. The security is good as well. If you're a foreigner, the staff makes you feel taken care of and welcome, so don't worry about feeling out of place if you're foreign. The location is a bit far from where it's poppin in downtown Chengdu and the panda sanctuary, but the location is quiet and away from any noise. There are some small restaurants and convenience stores less than a minute walk away from the hotel, so the location is also good in that regard. As for room hygiene, the sink drain had a very bad smell that would only go away when we would wash our hands or faces, but the smell would come back quickly. It wasn't too bad unless we walked by the sink. The bathroom was relatively clean but the drain would occasionally smell, though not as bad as the sink drain. The shower mat it came with was dirty but we didn't use the shower mat. The toilet was rather clean as well as the rest of the room. Ayis did a fine job of cleaning, especially since we stayed for 5 days. The lobby and hallways were also clean. The laundry room's washer and dryer are free and operate in great condition. This hotel is a great choice if you want accommodations on the newer, functioning, and affordable side as opposed to the expensive international hotel chains in Chengdu.
Response from Property: Thank you very much for staying at our hotel. It is an honor for all of our staff! Thank you even more for your recognition of our work and for your valuable suggestions. We will definitely actively respond to the issues and strive to improve, so as to provide you and more VIPs with a good stay experience. Sincerely looking forward to your visit again. Wishing you and your family good health and a happy new year!
safkhat
Elegant Queen Room
Stayed in Jan 2024
Solo travelers
14 review
4.0/5
Very Good
Posted on Jan 14, 2024
Room was clean. Staff were friendly. Nearest subway station 16 minute walk from hotel.
Response from Property: Thank you for your high evaluation, your satisfaction is the greatest encouragement to us, we are honored that our service can get such a high evaluation from you, we will continue to maintain this enthusiasm and sincerely serve guests! Looking forward to your visit again! I also hope to get your five-star praise next time
Nicholas
Elegant Room - City-View (Double bed)
Stayed in Nov 2023
Friends
3 review
5.0/5
Outstanding
Posted on Nov 15, 2023
Great hotel! In a nice and quite area. It's has coffee shops and restaurants near by and it's a walk away to the metro station. Clean and comfortable as well. 小琴 😁
Response from Property: Dear guest, hello! Thank you for sharing such a thoughtful stay with us and recognizing our level of service. We are glad that our service will leave you with a wonderful memory long after you are gone. Let every guest have a memorable stay experience is the hotel has been pursuing, we are happy to give your stay embellish a little unique and careful. Thank you again for choosing to stay at Star Hotel and look forward to your next visit
Anonymous User
Elegant Room - City-View (Double bed)
Stayed in Jan 2024
Couples
33 review
4.5/5
Great
Posted on Feb 2, 2024
A nice hotel in a very vibrant part of town. Clean and quiet.
Response from Property: Thank you for choosing to stay at our hotel. It's an honor to serve you and we hope to have the opportunity to serve you again. Wishing you a happy New Year and a happy day every day
Guest User
Elegant Room - City-View (Double bed)
Stayed in Aug 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 24, 2023
I recently had the pleasure of staying at "Come to live in Star Hotel (Chengdu Tianfu 2nd Street Shihao Plaza Branch) and felt compelled to share my incredibly positive experience, largely thanks to one of the front desk staff Named: Ms. Yu Er.
From the moment I arrived, Ms.Yu Er's professionalism and efficiency were immediately apparent. She orchestrated a swift check-in process that set the tone for my entire stay. What truly set her apart, however, was her unwavering commitment to ensuring my comfort and satisfaction throughout the duration of my stay.
Despite encountering a language barrier that could have potentially posed challenges, Ms. Yu Er's resourcefulness and dedication truly shone through. Not only did she assist me with my check-in, but she went above and beyond her duties to help me with tasks that might have otherwise been complicated due to the language barrier. She went out of her way to help me book taxis and place food orders, ensuring that my needs were met seamlessly.
Recognizing the importance of effective communication, Ms. Yu Er even went so far as to add me on WeChat (messaging App), a gesture that exemplified her commitment to providing exceptional service. This thoughtful act enabled us to communicate efficiently, particularly when not all the hotel staff were fluent in English. Her proactive approach to overcoming this challenge was nothing short of impressive.
Ms. Yu Er's dedication to her role and her guests did not go unnoticed. Her willingness to go above and beyond her responsibilities truly elevated my experience at your hotel. Her friendliness, attentiveness, and willingness to assist made my stay not just comfortable, but truly memorable.
In conclusion, I want to express my sincere gratitude to Ms. Yu Er for her exceptional service and to your entire team for creating an environment that fosters such a level of dedication. My stay was nothing short of remarkable, and I will undoubtedly look forward to returning to your hotel in the future.
Guest User
Elegant Garden-view Double Room
Stayed in Jul 2023
Friends
20 review
5.0/5
Outstanding
Posted on Aug 2, 2023
Room is clean and stuff is friendly
Anonymous User
Elegant Room - City-View (Double bed)
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The environment is pretty good, the facilities are very complete, the staff are very attentive, parking is very convenient, there are a lot of food on the left side of the hotel downstairs, although there is no breakfast in the hotel, there are many breakfast shops outside to choose from 🍔. Overall, thank the staff for their warm reception. It is a very cost-effective hotel! I will recommend friends to come here
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your good comments on the hotel. We are so happy to receive your recognition of our service. In order to make guests feel happy and at home, our strict high-quality configuration requirements for the rooms are a kind of supervision and improvement for ourselves, and also a responsibility to the guests! We also like and cherish the time spent with you and your family, and look forward to seeing you next time! Come and stay at Xingchen Hotel and wait for your return!
Guest User
Elegant Room - City-View (Double bed)
Stayed in Aug 2024
Other
4 review
5.0/5
Outstanding
Posted on Aug 5, 2024
It is an apartment-style hotel. The rooms are spacious and the bedding is OK. The hotel has been open for more than 2 years. The sofas and carpets are still relatively old, but everything else is OK. The price is relatively cheap compared to hotels of the same type. The staff and cleaning ladies are very enthusiastic and respond quickly when needed. The front desk can store luggage for free and help move the car, which is really convenient. I will come again next time🍔
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you very much for your stay and for taking the time to leave such a five-star review despite your busy schedule. I am very happy after receiving the review. Your satisfaction is our honor and the source of our service. Your five-star review is a living sign of our hotel! We will definitely continue to work hard and strive to do better in service, so as to win full satisfaction and five-star praise from more customers! The development of Laizhu Star Hotel cannot be separated from your continued attention and support. We sincerely invite you to visit us again! I wish you and your family happiness and all the best!