Hampton by Hilton Chengdu Xipu Reviews
Hampton by Hilton Chengdu Xipu
Building 1, No.666 Fuman Road, Pidu District, Chengdu, Sichuan Province, China, Pidu District, Chengdu, Sichuan, ChinaView Hotel Details
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Hampton by Hilton Chengdu Xipu Guest Reviews
4.8/5
Excellent
2018 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2018)
Positive reviews(1985)
Reviews with photos/video(266)
Delicious breakfast(402)
Friendly front desk staff(332)
Many amenities(165)
Easy to get around(154)
Large rooms(140)
Close to metro(96)
Delicious buffet(88)
Awesome gym(75)
Negative reviews(33)
Guest User
Huan Xiaopeng Family Room
Stayed in Aug 2023
Family
2 review
Outstanding
Posted on Aug 8, 2023
服务：The hotel service is very good. Amen at the front desk, thoughtful staff, careful check-in, and slippers for children. Check-in and check-out are very fast. I stayed here for two days, which was highly praised.阿兰源源不错
Anonymous User
Cozy 2-bed Room
Stayed in Sep 2023
Family
5 review
Outstanding
Posted on Oct 3, 2023
classy and decent.
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Couples
1 review
Posted on Jun 21, 2024
The laundry room was not locked, so my clothes were taken out without being dried.
Breakfast was not as good as expected, with less variety and not replenished in time.
There are no coffee machines at the front desk or in the rooms.
It's being renovated and it's a bit noisy during the day.
Advantages of larger rooms
Original TextTranslated by Google
Response from Property: Hello Mr. Liu! Thank you for taking the time to leave your review. We are very sorry for the unpleasant experience you had during your stay due to laundry issues. At the same time, Xiaopeng also noticed your feedback on our facilities. We're sorry to hear that you had an unsatisfactory experience in this area. As a brand hotel chain, we are always committed to providing a comprehensive customer experience, including reasonable facilities and services. In order to improve this problem, we immediately communicated and discussed: Regarding the laundry room door lock issue, the hotel's laundry room is only open to hotel guests, and entering the laundry room requires bringing the room key card of the room you are staying in to unlock the door lock. The dryer operating time can be selected from 10 minutes, 20 minutes, 30 minutes, etc., and it cannot be opened during the operation period. At the same time, we have reported this issue to the hotel engineering department for verification to seek a better user experience. There is indeed no coffee machine in the hotel lobby, and only the breakfast room serves it during breakfast time. However, the minibar in the room is equipped with free black tea, green tea, and hanging coffee for use. The room comes standard with two bottles of mineral water. We promise to take every guest's feedback seriously and continuously improve our service quality. Thank you again for your valuable comments and we always welcome your feedback if you have any other suggestions or questions. We also look forward to your next stay and wish you all the best! ——The hard-working Huan Xiaopeng
ljmyown
Cozy Queen Room
Stayed in May 2024
Business travelers
9 review
Posted on May 22, 2024
No aspect is satisfactory. The superior double rooms are all head and tail rooms, and the hotel has passed the blame to Ctrip, which is too bad. After communicating for a long time, we got a free upgrade to the room type. We played in the sports park downstairs until about 9pm at night. Are the windows papered up? It's as noisy as ever. Even if the air conditioner in the room is not turned on, as long as the air conditioner is turned on in other rooms, there will be a very serious resonance and buzzing all the time. It makes me dizzy and headache. I will never stay here again!
Original TextTranslated by Google
Response from Property: Dear Ms. Li, hello! Thank you for taking the time to leave your review. We are very sorry that we could not give you a perfect stay experience. After seeing your comment, we tried to get in touch with you and immediately launched an in-depth investigation. We learned that you originally booked a comfortable king room, but later requested an upgrade because you were dissatisfied with the room type. Our hotel colleagues actively helped you solve your problem. The hotel's superior double room does not have the situation of being a head-to-tail room as you described. Secondly, the hotel pays attention to sound insulation design in decoration. However, due to uncertain factors such as geographical location and surrounding environment, we are sorry that you were not satisfied with your stay this time. We look forward to your next opportunity to come and experience a different experience. Regarding the noise problem in the room, we have notified the engineering department to investigate the cause. We hope to create a good stay environment for the next guests. Thank you very much for your feedback. We will move forward and learn lessons and strive to improve quality. We hope you can give us another try. Opportunity, looking forward to your next stay, I wish you a happy life and all the best! ——Huan Xiaopeng who serves attentively
Anonymous User
Cozy Queen Room
Stayed in Mar 2024
Solo travelers
5 review
Posted on Mar 29, 2024
The hotel's hygiene is not good, the service is poor, and there are no drinks in the refrigerator, and the refrigerator is not powered on. There are only two bottles of water in one room, and it is Nongfu Spring. Such an expensive hotel with such poor facilities, I will never come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience. Huan Xiaopeng has always been committed to implementing brand hygiene standards and providing an excellent stay environment. The room minibar is equipped with free black tea, green tea, and hanging coffee for use. The room comes standard with two bottles of mineral water. If you have any further needs, please feel free to contact us. At the same time, Xiaopeng also noticed your feedback on our facilities. We're sorry to hear that you had an unsatisfactory experience in this area. As a brand hotel chain, we are always committed to providing a comprehensive customer experience, including reasonable facilities and services. In order to improve this aspect, we will communicate immediately to better understand the situation and take improvement measures. We promise to take every guest's feedback seriously and continuously improve our service quality. Thank you again for your valuable feedback and hope to have the opportunity to serve you again in the future. If you have any other suggestions or questions, we always welcome your feedback. I wish you all the best! ——The hard-working Huan Xiaopeng
Anonymous User
Cozy 2-bed Room
Stayed in Sep 2023
Family
3 review
Outstanding
Posted on Sep 7, 2023
Facilities: The hotel facilities are very good, with complete facilities and everything. In the room, our family came and brought a lot of things. The front desk of the hotel saw that we had brought a lot of things, so they immediately brought the luggage cart and came over to help us load the luggage. Special praise to the two staff members Alan Yingying for helping us get the room.
Hygiene: Although there are a few small black spots on the quilt in the room, it does not affect the overall situation and is very good. Hygiene seems to be generally clean. When you enter the hotel, you will feel relatively refreshed, which is great.
Environment: The surrounding areas of the hotel are all residential areas, and it doesn't feel particularly noisy. The front desk also took the initiative to introduce us to the surrounding situation. It takes about ten minutes to walk to the subway station to go to the surrounding area. There is also a shopping mall under which there is Yonghui. You can go to the supermarket to buy some daily necessities
Service: The service is very good. All the staff feel very enthusiastic. They all say hello to us when they see us. This is a great job. I would like to give a review for the staff here.

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6/12
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Huan Xiaopeng is happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaopeng and is also the driving force for progress. Huanxiaopeng will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life! ——The hard-working Huan Xiaopeng
Guest User
Cozy 2-bed Room
Stayed in Sep 2023
Business travelers
76 review
Outstanding
Posted on Sep 7, 2023
·I came here on a business trip and chose this Hilton hotel within the reimbursement limit. The environment is good. The lobby is decorated in a commercial style. When checking in, the front desk staff Yilan, Alan and Yingying were very enthusiastic and made people feel very considerate. There is also a sports park nearby. You can see the scenery of the park from the room. There is a buffet breakfast, Chengdu specialty snacks Dandan noodles and bell dumplings. There is a gym laundry room that can be used by yourself. There is also a garment steamer in the laundry room, which can be used for ironing after washing and drying clothes. There is also a small robot at the front desk that can deliver takeout and some small items, so that you don't have to go downstairs to pick up the takeout. The whole stay experience was very good and very convenient. They also gave me a small gift when I left the store, which was good and worthy of five points of praise.
Original TextTranslated by Google
6/9
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Huan Xiaopeng is happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaopeng and is also the driving force for progress. Huanxiaopeng will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life! ——The hard-working Huan Xiaopeng
Guest User
Cozy Queen Room
Stayed in Aug 2023
Travel with friends
7 review
Outstanding
Posted on Sep 4, 2023
The attitude of the hotel waiters is very good. The front desk staff Alan Xiaoling and Xiaoran have a very good service attitude. The service is warm, thoughtful and meticulous. They are also very skilled and professional in handling business. The experience of staying in the hotel is very good. All the staff They are all very nice and welcoming. The hotel is equipped with a gym. All kinds of equipment in the gym are relatively complete and free. There is also a free laundry room with a dryer and an ironing board. It is very practical and convenient. , there is also a free buffet breakfast. You can have breakfast in the restaurant at 7 o'clock every morning. It is good. The breakfast variety is particularly rich and complete, including noodles, coffee, soy milk, and milk. I am very satisfied with the meal. This stay is a good experience.
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6/9
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Huan Xiaopeng is happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaopeng and is also the driving force for progress. Huanxiaopeng will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life! ——The hard-working Huan Xiaopeng
Guest User
Superior 2-bed Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Sep 1, 2023
Alan Yilan, the receptionist at the hotel, is very good. Check-in and check-out are very professional and fast. Check-in is very convenient. The hotel gym and laundry room are free to use. The hotel also has a free buffet breakfast. I am very satisfied with my stay and it is worth a stay. live.
Original TextTranslated by Google
Response from Property: Hello, dear friend! Thank you very much for your support and appreciation. I am honored to bring you some happiness on this journey. Your affirmation also gives us great encouragement and adds to our motivation to move forward. We will continue to maintain our enthusiasm and provide better services. We look forward to your stay again and wish you a happy life! ——Friendly and reliable Huan Xiaopeng
Anonymous User
Superior 2-bed Room
Stayed in Aug 2023
Family
2 review
Outstanding
Posted on Aug 31, 2023
I am very satisfied with my stay. Hilton Chengdu Xipu is very nice.
Service: The three receptionists at the hotel's front desk, Alan Tingting and Xiao Ran, are quite good. The service staff are very enthusiastic and polite. The staff here are very enthusiastic and will greet each other warmly.
Hygiene: The hotel lobby is clean, tidy and refreshing, and the rooms are clean and tidy. There is a small refrigerator in the room to refrigerate some things, and there are smart electric curtains that can open and close automatically, which is very good
Facilities: The hotel has complete facilities and everything you need. The bathroom has good water pressure.
Parking lot: There is a free parking lot. It is free. You need to go to the front desk to get a parking ticket to get out for free. The front desk staff explained that it is a real-time license plate.
Original TextTranslated by Google
Response from Property: Every sharing is a touch, every recognition is an inspiration, a simple affirmation and satisfaction give us motivation and persistence. Our growth is inseparable from your support. We will do our best to provide every A customer is provided with better service and a more pleasant stay. Thank you again for your support to the hotel and welcome you to visit us next time! ——Huan Xiaopeng who is always with you
tigeryes
Superior 2-bed Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 31, 2023
The hotel room is very good. It is recommended to stay near the main entrance. It is better! The service attitude is very good. Takeaways and other small items are delivered by robots. Security and privacy are better! There is breakfast provided on the fourth floor. Personally, I think this breakfast has quite a variety of varieties! There is also a gym and laundry room on the fourth floor, which can be used directly by swiping the room card!
Original TextTranslated by Google
Response from Property: Every sharing is a touch, every recognition is an inspiration, a simple affirmation and satisfaction give us motivation and persistence. Our growth is inseparable from your support. We will do our best to provide every A customer is provided with better service and a more pleasant stay. Thank you again for your support to the hotel and welcome you to visit us next time! ——Huan Xiaopeng who is always with you
Hainie🍵Master💎
Superior 2-bed Room
Stayed in Aug 2023
Family
9 review
Outstanding
Posted on Aug 26, 2023
The service attitude was very good and I was very satisfied with the accommodation. Thank you Xiaoran, Yuanyuan, Fanfan, Alan and Yingying. I will choose Hilton next time! I like their 1.35 double bed the most, it is spacious and comfortable!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Huan Xiaopeng is happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaopeng and is also the driving force for progress. Huanxiaopeng will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life! ——The hard-working Huan Xiaopeng
Anonymous User
Superior Queen Room
Stayed in Aug 2023
Business travelers
3 review
Outstanding
Posted on Aug 25, 2023
This time I stayed at the Xipu Hilton on a business trip to Chengdu. Like other Hiltons, the decoration is simple and elegant, and there is a fresh fragrance as soon as you enter the lobby. The room is large, well-equipped, and has a small refrigerator for temporarily freezing fruits. The hotel also has robots that can deliver takeaways, so you don’t have to go downstairs to get them, which is very convenient. We were very satisfied with our stay in the room. Due to our itinerary, we asked the ladies at the front desk if we could check out later, and the ladies at the front desk extended our stay to 2:30 for free. Thank you so much, five stars. I would like to commend the front desk ladies Alan, Yingying, Xiaoran, and Yuanyuan for their enthusiastic service. The invoices are also issued very carefully. Hilton, your first choice for business trips!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Huan Xiaopeng is happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaopeng and is also the driving force for progress. Huanxiaopeng will continue to maintain its enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life! ——The hard-working Huan Xiaopeng
Guest User
Huan Xiaopeng Family Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 14, 2023
I really didn’t expect that there is a Hampton by Hilton in Pidu District. The hotel is newly opened and is much better than the nearby Smart Select. Although it is a hotel of the same level, this Hampton by Hilton is better than the Smart Select. It's also a good choice. The service at the front desk of the hotel is also very considerate. I praise the four service staff of Fanfan, Yuanyuan, Slowly, and Alan. It is convenient to travel around the hotel and the environment is also very good.
Original TextTranslated by Google
Response from Property: Hello, dear friend! Thank you very much for your support and appreciation. I am honored to bring you some happiness on this journey. Your affirmation also gives us great encouragement and adds to our motivation to move forward. We will continue to maintain our enthusiasm and provide better services. We look forward to your stay again and wish you a happy life! ——Friendly and reliable Huan Xiaopeng
ericwwei
Huan Xiaopeng Family Room
Stayed in Aug 2023
Family
3 review
Great
Posted on Aug 12, 2023
For the convenience of going to Dujiangyan, I booked a hotel in this area, which is far away from the center of Chengdu. I have stayed at Holiday Inn Express before and Hampton should be of the same grade, but the check-in experience is a level higher. The cleanliness is very good, especially the breakfast is very rich and different every day. In addition, the laundry room has two sets of washing and drying machines, so there is basically no need to queue up for washing clothes, which is very convenient for families to stay. At this price point, there’s nothing to quibble about.
Original TextTranslated by Google
Response from Property: Hello, dear friend! Thank you very much for choosing to stay at Hampton by Hilton Chengdu Xipu. We are very sorry that we did not receive your five-point praise, but we will work harder to improve ourselves. We hope you can give us a five-point review next time you stay. Your affirmation is very important to us! Welcome to visit again and wish you a happy life. ——The hard-working Huan Xiaopeng