Hilton Yuxi Fuxian Lake

Hilton Yuxi Fuxian Lake Reviews

Hilton Yuxi Fuxian Lake

No. 10 East Huanhu Road, Chengjiang, Yunnan, 652599, ChinaView Hotel Details
Hilton Yuxi Fuxian Lake
Hilton Yuxi Fuxian LakeHilton Yuxi Fuxian LakeHilton Yuxi Fuxian Lake
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Hilton Yuxi Fuxian Lake Guest Reviews

4.7/5
Outstanding
3185 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3185)
Positive reviews(3126)
Reviews with photos/video(1355)
Delicious breakfast(400)
Secluded lake view(287)
Perfect for kids(86)
Has play area for children(40)
Pool was OK(38)
Excellent afternoon tea(27)
Negative reviews(59)
Guest User
Standard King Bed Rooms
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Perfect service by very kind staffs. Kids friendly hotel as well with the game corner and spacious kids room. Can enjoy nice view of the lake and can see the sunset in the hotel or at the hotel beach. Feed in the restaurant is also nice and staffs are friendly to our kids.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Yuxi Fuxian Lake. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Wandering fat guy
Standard King Bed Rooms
Stayed in Dec 2023
Couples
15 review
2.5/5
Posted on Dec 31, 2023
We went to play some table tennis and we were told it was an additional fee. The whole experience was lacking. The buffet was cold (dinner and breakfast) something I ate at dinner made me sick the next day of our trip. Had to cut it short and go home to recover. The waitresses in the restaurant seemed oblivious that we were even there. The “cigar lounge” was great except the lack of cigars. (I bring my own anyway) Best part was location. We were able to walk quite a ways around the lake while still on hotel grounds. Still angry about the need to pay to use the table tennis table. We had our own rackets and balls. Pool was cold and dirty so we didn’t even swim. Bed was soft but the pillows were like stones. No sleep. Shower was warm but not hot. Overall. We won’t be returning
Response from Property: Dear guest, Thank you for staying at Hilton Fuxian Lake and sharing your stay with us! We are regret to hearing about your bad experience here. we will follow up the improvement of your suggestions, hotel's food and beverage team will action for correction at once. Kindly remind you that during your stay, if you encounter relevant problems, you can feedback to our staff at any time, hotel offers 8 types of pillows to meets guest's needs, We are committed to providing you with a friendly and thoughtful stay experience and sincerely look forward to your visit again!
David Potgi
Deluxe Lake-view Queen Room
Stayed in Jun 2023
Couples
4 review
4.7/5
Amazing
Posted on Aug 2, 2023
Great service, as at any Hilton. I gave the location a 4/5, because after they filled in the outside pool, it just hasn't been as beautiful as it was before. This hotel is still highly recommended, though.
Anonymous User
Deluxe Lake-view Queen Room
Stayed in Jan 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 7, 2023
The first sunset in 2023.
Traveling Teachers
Standard King Bed Rooms
Stayed in Oct 2021
Family
3 review
5.0/5
Outstanding
Posted on Oct 10, 2021
The location was very beautiful. There’s not a lot to do in the area but the hotel has a lot of activities for kids. We enjoyed the pool and the kids playroom. The breakfast was great. The other meals and drinks were overpriced. We made sure to get drinks and snacks from a convenient store before coming.
Response from Property: Thank you for staying with us. We hope you have nice day here. Our hotel will keep going to give you a better experience here.
🐟liping
Standard King Bed Rooms
Stayed in Sep 2024
Travel with friends
7 review
1.0/5
Posted on Sep 23, 2024
This is the worst Hilton I have ever stayed in, bar none. This one point is given based on Hilton's positioning. If it were just a three-star hotel, it might not be this score. But it is Hilton after all. All the towels seem to have been used for a long time. I don't know how many times towels should be used according to the standards of a five-star hotel. At home, it is usually only three to six months. The frequency of use in hotels is higher, so it should be shorter. This towel is indeed hard and thin like those in non-star hotels. Then I saw the logo was also from 2018. Then you can see that the bathrobes are torn, and so are the towels. It feels like the whole hotel is saving costs, and it's all from the guests' use here. There is no capsule coffee machine, but instant coffee. There is no smart toilet, no turndown, and the so-called free drinks in the refrigerator are really perfunctory. Then the free things included in the package ordered by Ctrip will not be given to you if you don't ask him for them. The breakfast is also very bad. Breakfast is served until 11:00 on weekends. When you ask him at 10:00, he will say that you came too late and there is nothing left. Then there is really not much to eat. Breakfast is not worth the price of 168. The hotel itself is by the lake, and the natural environment is very good. However, they have fenced off a large area and have not done a good job of landscaping it. Half of the hotel is abandoned and overgrown with weeds. I walked a distance to the lake. In fact, this boardwalk should be very beautiful, but I was bitten by insects along the way. The road with pine trees on both sides, which was originally a place where many people took photos, has been completely closed because it is full of weeds. The outdoor swimming pool is probably closed a long time ago. Then I wanted to take pictures by the lake, but it was full of black garbage bags. The only good thing is the view from the lobby bar. Three cups of American coffee plus service charge cost 178 yuan. I think it is enough to just have a cup of coffee in the lobby bar and take a look at the view. It is not worth staying at all.
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6/17
popo
Executive Lake-view Twin Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Located in Sun Mountain, the best sunset viewing point, you can reach the lake after a few minutes of strolling in the garden, where you can play in the water and pick up stones. The hotel has beautiful scenery and is very photogenic. I am also very satisfied with the free travel photo. The bedding is comfortable, the hotel is clean and tidy, the staff is friendly, the service is in place, and the hotel directly provides afternoon tea and breakfast for children. The overall feeling is very good and I will recommend it to my friends.
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6/17
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. With vast expanses of glazed glass and hundreds of streams converging, you can enjoy the leisurely journey of Fuxian Lake by the lakeside and the poetic landscape. The hotel is the only international brand resort hotel by the Fuxian Lake. The design style is perfectly combined with the natural landscape, allowing guests to enjoy a leisurely holiday. We are very happy to receive your good comments, which is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.
Guest User
Deluxe Lake-view Queen Room
Stayed in Aug 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on Sep 7, 2024
A very good hotel with beautiful environment, clean rooms, online service, sufficient mineral water, rich and varied breakfast, beautiful lake view, delicious food, a pleasant place for vacation. It is recommended to choose a lake view balcony room, sit on the balcony, make a pot of tea or drink coffee, feel the breeze, enjoy the lake view, listen to music, and spend a relaxing and pleasant vacation without going out.
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6/13
Guest User
Standard King Bed Rooms
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This stay was amazing! I was struggling between the B&B and Hilton before coming here, but my old classmate carefully studied the guide and recommended this one. It takes only one hour to drive from Kunming Airport, and the transportation is very convenient. Ms. Yin at the front desk has a good service attitude and checked in quickly. I feel that the quality of the old hotel is indeed guaranteed. The key is that the location of the hotel is too good. Go out of the back door and pass through a garden to the lake. The lake water is so clear, and the lake and mountains are refreshing. The breakfast is also rich and high-quality, with beautiful scenery and a full atmosphere! It was a pleasant experience, and I will definitely bring my family next time!
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6/8
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and affirm their work. Your recognition is a great support and encouragement to the team! I am glad to know that you are satisfied with the overall service of this hotel. I hope we have brought you an unforgettable and pleasant time! It is our responsibility to provide guests with a safe, comfortable and clean environment; it is the goal and commitment of all our team members to provide high-quality and considerate services to every guest. I look forward to your next visit and the opportunity to invite you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback, and I wish you a happy work and life.
Guest User
Standard Twin bed Rooms
Stayed in Sep 2024
Other
2 review
5.0/5
Outstanding
Posted on Sep 23, 2024
It is worthy of being the most beautiful Hilton, with beautiful environment, online service, and a very rich breakfast. It is very pleasant to enjoy the lake view while tasting delicious food. The hotel's special project, Platinum Travel Photography, was a super satisfying photo shoot. It was not a stereotyped assembly line, but retained the breath of life. The finished film was praised by many friends.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. You can enjoy the leisurely journey of Fuxian Lake by the lake and the poetic landscape. The hotel is the only international brand resort hotel by Fuxian Lake. The design style and natural landscape are perfectly combined, allowing guests to enjoy a leisurely holiday. I am very happy to receive your good comments. This is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.
Makeboluo
Standard Twin bed Rooms
Stayed in Sep 2024
Travel with friends
5 review
4.2/5
Very Good
Posted on Sep 5, 2024
The room is large, with a good height, and it is very comfortable to live in. This should be the best view of Fuxian Lake, and the hotel should also be the best, with European style and high-end atmosphere! Fitness and children's supporting facilities are complete.
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6/12
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. You can enjoy the leisurely journey of Fuxian Lake by the lake and the poetic landscape. The hotel is the only international brand resort hotel by Fuxian Lake. The design style and natural landscape are perfectly combined, allowing guests to enjoy a leisurely vacation. I am very happy to receive your good comments. This is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.
Guest User
Standard King Bed Rooms
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Service: Very good service, staff will take the initiative to help with luggage delivery, and will greet the aunties in the corridor, and the details are very good Facilities: The facilities are OK, the toilets are old, but fortunately they are quiet Sanitation: The room is clean and hygienic Environment: I came here for the environment, some parts of the garden are still under renovation, but there are many places to shoot, it may be better when the weather is good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. You can enjoy the leisurely journey of Fuxian Lake by the lake and the poetic landscape. The hotel is the only international brand resort hotel by Fuxian Lake. The design style and natural landscape are perfectly combined, allowing guests to enjoy a leisurely vacation. I am very happy to receive your good comments. This is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.
Guest User
Executive Double Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The overall service is very satisfactory. The doorman took the initiative to take the luggage. The scenery is beautiful. The breakfast variety is rich. The service is also very good. The table is cleaned quickly. But the taste of the breakfast is average. To be honest, the taste of the breakfast (rice noodles) is not as good as Atour. The hygiene needs to be further improved. There is a hair in the drawer of the room.
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Yvonne
Standard Twin bed Rooms
Stayed in Sep 2024
Family
32 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This trip to Kunming was for the Hilton at Fuxian Lake. After all, the Hilton at Fuxian Lake is known as the most beautiful Hilton in China. At first, I booked a regular twin room. When I arrived at the hotel and saw the beautiful lake view, I upgraded to an executive lake view room without hesitation. It rained for a long time, but I didn't expect that at 7 o'clock in the evening, the sun smiled, and the afterglow of the sunset shone on the calm surface of Fuxian Lake. It was so beautiful! I have always liked Hilton Hotels. The Hilton at Qiandao Lake is my favorite, but I didn't expect the Hilton at Fuxian Lake to be even more surprising. Although the hotel facilities are a bit old, the overall environment is good. The service attitude and hygiene conditions are good. I strongly recommend friends who like Fuxian Lake to stay at Hilton.
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6/8
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. You can enjoy the leisurely journey of Fuxian Lake by the lake and the poetic landscape. The hotel is the only international brand resort hotel by Fuxian Lake. The design style and natural landscape are perfectly combined, allowing guests to enjoy a leisurely vacation. I am very happy to receive your good comments. This is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.
Guest User
Standard Twin bed Rooms
Stayed in Aug 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Quality Inn is great, with its own lake beach and various beautiful check-in spots, especially for photogenics. There was also a bonfire party on Saturday night, and the firewood was ready, but a "timely" rain came, and the bonfire party was ruined, what a pity!
Original TextTranslated by Google
6/8
Response from Property: Dear guests, thank you for choosing to stay at Hilton Fuxian Lake. You can enjoy the leisurely journey of Fuxian Lake by the lake and the poetic landscape. The hotel is the only international brand resort hotel by Fuxian Lake. The design style and natural landscape are perfectly combined, allowing guests to enjoy a leisurely vacation. I am very happy to receive your good comments. This is the greatest encouragement to our team. We have been pursuing excellent service quality and hope to bring you a wonderful experience on your journey. We look forward to meeting you again in Fuxian Lake soon. I wish you a pleasant journey and all the best.