The First Hurdle Guest House

The staff here are so lovely. We came for a concert that was cancelled last minute. Olivia made it her mission to make sure we still had a lovely evening. The room was very clean and had everything we needed. Lovely location to the town and castle. Tnd the breakfast had everything we wanted.

Lovely staff, lovely garden, great pizza! The room we stayed in was very small but clean and nicely decorated, as was the building as a whole. The bed though is smaller than a double, the matress is uncomfy and a fan is really , really needed- our room was unbearable to sleep in as so hot- even with window open. There was no hairdryer , hand towel or body wash in room but we made do. The drinks are a little expensive from bar. Didnt have bfast as it stopped at 9.30Am ( We did oversleep!)

Great location for visiting Chepstow. Room was comfortable and the staff were great, nothing was too much trouble - particularly for Olivia who waited until 23.45 hours to enable me to check in after my train journey was substantially delayed. What wonderful service ! In addition award winning Stone Rock pizzeria incorporated within the premises provided great food.

Firstly I’d like to say how pleasant the young guy dealing with the bar was when we arrived and allowing us to put our bikes in our rooms. We were planning to eat within your Pizza restaurant for the evening and while having a drink in the Bar the owner came in at the same time as two cyclists who were on the same ride and in my opinion was extremely rude to them about their bikes and no better addressing her staff, the guy who was looking after the bar / front of house and the young lady who was making up the pizza boxes. If you can be that off with people that earn your living you then don’t deserve to be supported in any other way, hence we eat elsewhere. I stayed in Room 10 and to make a statement as you did about the refurbishment to turn it towards a Boutique Hotel which had a broken window, cobwebs around the ceiling in the bedroom, the toilet wobbled from side to side, the paint work around the skirting hadn’t been finished, I only had shampoo to wash with not shower gel and to be honest the ‘Full English breakfast’ wasn’t that great with over done bacon and a few black bits on your plate that’s kept you guessing what was it supposed to be. Overall it’s a good thing I wasn’t the hotel inspector as they would have lost their Stars!

Staying at “hotel” for work, person who checked us in needs to learn a bit of customer service and how to smile. Decided to order a pizza for dinner from the “famous pizzeria” below and they got the order wrong and when corrected acted like it was a bit was an inconvenience. Can hear the noise from the “restaurant” while in bed. Stay elsewhere.

There is such a missed opportunity in the business sense for First Hurdle. It's perfectly situated with a car park opposite, a great Italian over the road and the shops nearby. But I could not have been more disappointed. A phone call was necessary to be let in even though it was 5 pm, displayed opening time. The website pictures showed nothing of the raw pizzeria interior cum reception. It wasn't even open. When I questioned why I was paying (£85 /night) the same rate as my friends (a couple) because they had 2 breakfasts and me one.....he said jokingly, you can have 2 breakfasts then. Then the room was in desperate need of refurbishment. See pics. Carpet unclean, light pull disgusting, shower blocked...it was hard to sleep. The whole place is run down. Doors to kitchens and store rooms open so chaos could be viewed. Breakfast very poor. With just a little effort this place could be wonderful.