Name: Extended Stay America Suites - Philadelphia - Cherry Hill
Address: 1653 E State St No. 70, Cherry Hill, New Jersey, 08034, 1653 E State St No. 70, Overseas, United States
Rating: 3.1

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Extended Stay America Suites - Philadelphia - Cherry Hill

Extended Stay America Suites - Philadelphia - Cherry Hill Reviews

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24-hour front desk

Wi-Fi

Breakfast

Pets allowed

Non-smoking room

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My friend and I booked 2 separate rooms at the Cherry Hill extended stay. When we arrived to check in, after a 3 hour drive, I was told that there were no rest rooms that I could use until I checked in my room. When I finally did arrive in my room, my bathroom was filthy so I had to clean it before I could use it. My friends kitchen floor was so dirty that our shoes stuck to it. There were black flies all over my friends bathroom and kitchen sink. While doing laundry the next day in a laundry room where only 1 washer worked and I had to pay $4 to dry 1 load of laundry, I met an older lady... She told me that she had laundry on the second floor that she was not able to bring down herself. I offered to do it for her and quickly regretted my decision. Turns out that the 2 bags of laundry were in the hallway (directly across the hall from my friends room) were full of towels covered in Feces with a rip in the bag. The stench that was coming from the bag was so unbearable I thought I might pass out and it was also covered in bugs, the Same kind that were occupying my friends room. My friend gathered her stuff and came to stay in my room. We were told that there were no rooms available for my friend to move too. My toilet proceeded to break and no solution was offered. After shift change an available room magically became available at 12 am. We packed out things at 12am and the room the moved us to was also filthy and there was a huge bug on the bathroom floor. After getting some sleep at 5am we accidentally over slept and we were harassed the entire time that we showered to get out of the room. I have put in 3 complaints to corporate and was told I would receive a call back in 24-48 hours and 6 days later have yet to hear from corporate. Worst experience of my life.

I was visiting friends for the weekend and I had to make last minute accommodations. Extended Stay America was great as soon as I walked in. I was greeted by pleasant housekeeping staff and front desk staff that were very helpful and knowledgeable about the area. While checking out I was greeted by the smile of Ms. Jackelin who asked me about my stay and was very pleasant and professional otherwise and zapped me out of my cranky morning mood, she was great! Clean rooms, beautiful lobby, nice staff, I would definitely stay there again.     Greg N.

Great staff, clean hotel, coffee every morning. Great ladies behind the desk. Definitely worth staying. They help you with any requests you have. The general manager is great! Should definitely stay here if you need or want a place to stay.

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32.6km from Northeast Philadelphia Airport

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Discover 83 reviews of Extended Stay America Suites - Philadelphia - Cherry Hill, rated 3.1 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Extended Stay America Suites - Philadelphia - Cherry Hill Reviews: 83 Verified Reviews Latest 2024 | Trip.com

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Extended Stay America Suites - Philadelphia - Cherry Hill Reviews

Extended Stay America Suites - Philadelphia - Cherry Hill

Extended Stay America Suites - Philadelphia - Cherry Hill Guest Reviews