Compass14179753183
August 24, 2024
I made a reservation for two nights at the Fern Lodge in July 2024. Sadly I became extremely ill two days before our reservation. I’m not sure who I talked to, but the person was rude and not even the least bit understanding. The cancellation policy was two weeks; obviously I didn’t cancel at that time because I wasn’t sick and had every intention of going and was really looking forward to it. So, not only was there ZERO compassion from the manager, but THEY wouldn’t even let me ‘give’’ the reservation to my family or friends in the area. And my family who has a cabin on Friend’s lake, has been an acquaintance of the owners for years. The reservation was cancelled and they refused to allow any other options. It was like flushing $1000+ down the loo. I cannot recommend this place, and we’ve made sure that our local friends know how horribly I was treated, all while I was soooo sick. The least they could have done is allowed someone else to stay in our place, but the woman I talked to refused. She cancelled the reservation and that was that. My family have been telling everyone how poorly I was treated, and locals were shocked that the owners did this. Greed is greed, but why on earth wouldn’t they have let someone else stay in our place? I mean, it was paid for in full, so why would they care? Avoid, avoid, avoid. The experience of being treated so poorly was demoralizing. Stay at Friend's Inn. The management at Fern Lake sucks and we will tell everyone we can.