Hotels near Área Natural Protegida, Chetumal

We visited on May 2022. We got there early, room wasn't ready. Went to the restaurant to get some food. Both food and service were very good. As soon as we finished we were informed the room was ready so we headed there to unpack and unwind. The room was big and cozy. The outdoor shower was a nice touch. The hotel has no swimming pool as it has waterfront to one of the most beautiful Lagoons in the planet. It's just breathtaking. Couldn't stop looking at it. All these different shades of blue, turquoise and green. We called our server to order drinks, he offered us a bottle of Mezcal for our entire stay, mixers included. We would mark the bottle by the end of each day and they would store it. By far the best deal. Hotel was on the pricey range but also was worth every penny. The service was excellent and the premises were beautiful. The crowd was very hipster and eclectic. Very few Mexicans (mostly couples) and then groups of American tourists, from hippies living in Tulum to movie/tv actors from LA and groups of friends from NY. It is worth noting there was no kids in the Hotel, not sure if they're allowed but there weren't any. Kayaks and paddle boards were included and free for Hotel guests. That was a nice gesture. Some other resorts just usually try to charge for anything everything. Our stay was nearly perfect. Only part we didn't appreciate much was the restrictions on regular sunscreen ”to protect the environment” so they would only allow Organic/natural brands, which resulted in a painful sunburn. I would definitely go back.

Very centrally located, friendly staff

The house doesn’t care at all if you are able to sleep or not! First of all: there is nobody working at the bar/restaurant during Covid. Ok. Would have been great to know that. But apparently it is totally ok if people are sitting in the garden, screaming their lungs out, way after midnight. That was our first night. In the morning at breakfast (which is supposed to be included), we found out, that you have to choose between an orange juice OR a (really) small fruit - plate! Seriously???? You have to pay extra if you want to have both!The rest of the breakfast includes toasted bread with butter (of course not real butter), jam, and eggs. But if you don’t want to have plain eggs, you have to pay extra. So don’t be greedy and ask for cheese or something like that! And the waiter was the first one during our trip, that couldn’t wear his mask properly, so his nose was out the whole time. Do we need to pay extra for that too? The second night a bus arrived at midnight and again there was screaming trough the whole building. The boy at the reception-desk just looked at me, and didn’t say a word, when I asked him for help to stop the yelling. Never again! And if you still decide to (try) to sleep here, make sure you are not on the second floor near the ice-machine. because that is, of course, also extremely loud too. Bring ear plugs! And drinks. So you can party in the garden the whole night. That would be the best place to do that. They don’t care at all.

I have recently stayed here a single night on two separate occasions before crossing over into Belize. So basically just needed a place to crash. The rooms are huge and decorated in 50s Soviet socialist style decor and bland furniture that appears to have been actually procured back in the 80s just before the Soviet Union broke up (but I digress). Additionally, I think there were only 2 outlets-one in the bathroom and one next to the bed besides the one dedicated to the TV and hidden from view-hard to charge your devices in this scenario. In short, it has seen far better times hence the relatively low nightly rates. The elevator appears to have been sent procured second hand from Japan since almost every elevator in Japan is tiny because real estate is at a premium in most large cities there unlike Chetumal-it can barely fit one person and two bags. Further, at least the first time I stayed the evening and morning front desk staffer spoke a little English-the next stay, nada. BTW, they have a hotel branded convenience store that says it is open 24/7 on the info posted in your room but it is not-appeared to close at 11 and re-open at 8 am. That's 15 hours, not 24. The weirdest thing is that except for the lobby, they turn off ALL OF THE LIGHTS on the stairs and floors to the rooms from about 11 pm to 7 am (about sunrise)! WTH? How do I climb the stairs w/o filing a lawsuit? How do I find my room? Good thing my cell phone has a flashlight. WHY? Last I checked Mexican does have electricity despite being a 3rd World Country. The saving grace is the restaurant. Greatly priced Mediterranean style menu with many healthy options to snack on including Peruvian style cold potato ”causas” and freshly make juices and they even had chicken chilaquiles for breakfast-good stuff! Doesn't fit the actual hotel ambience at all.

Hotel good location, service, the only detail the Internet is unstable.

Lovely staff, very clean and room service is outstanding. I recommend this place to everyone looking for nothing but great stay for families. Staff are all over the place to assist and no matter who you ask for help, they’ll do it without hesitation.