Chuanguonidechangfadewodejiao
March 14, 2023
I booked this hotel through Ctrip online payment. The front desk didn't know how to operate Ctrip's deduction on the night of check-in, so I had to pay the room fee myself before I could check in. At the same time, the front desk promised to refund my self-paid room fee in cash after the hotel successfully deducted the money the next morning. The staff on the second day said that the cash could not be refunded, and it could only be returned to my card by the same route, and it could not be refunded at that time, but only on the third day. On the third day, the hotel informed me that it would take 15 days to refund the bank card. In short, it was very active when collecting money, but it was very difficult to refund. The experience was very poor. The room was clean and the breakfast was OK. The hardware meets the ibis quality, and the software meets the Latin American style of doing things. Fortunately, Ctrip has been very cooperative in handling the matter, which is why I always choose Ctrip, even for hotels abroad.
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