Anta Residence ''Self-Sevice Apartment'' Reviews
Anta Residence ''Self-Sevice Apartment''
Chang Klan Road, Chiang Mai 50000 (Near Shangrila Hotel, in Astra Condo Building), Chang Khlan, Chiang Mai Province, 50000, ThailandView Hotel Details
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Anta Residence ''Self-Sevice Apartment'' Guest Reviews
4/5
Very Good
31 review
Verified reviewsLocation4.0
Amenities4.1
Service3.8
Cleanliness3.9
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All Reviews(31)
Positive reviews(24)
Reviews with photos/video(10)
Great location(1)
Negative reviews(7)
Guest User
One Bedroom Apartment
Stayed in Jan 2024
Couples
2 review
Amazing
Posted on Jan 3, 2024
Good location and good view.
Response from Property: Dear valued guests, thanks so much for your experience sharing. We appreciated all they feedback from our guests because it's the chance to improve ourself. We will pay more attention on our linens. Thanks again for your stay and Happy New Year.
Guest User
One Bedroom Plus Suite
Stayed in Dec 2023
Business travelers
1 review
Very Good
Posted on Dec 20, 2023
Location is great, just next to Shangri-La Hotel, easy to find. Room setting is nice. Very comfortable to have kitchen and laundry machine.
Down side is a bit old, bedsheets has dirt and stinks, towels are old and have holes. I called the management they immediately come to change. Which is good.
Response from Property: Dear valued guests, thanks so much for your experience sharing. We appreciated all they feedback from our guests because it's the chance to improve ourself. We will pay more attention on our linens. Thanks again for your stay and Merry Christmas.
Sirinet Eim
Two Bedroom Apartment
Stayed in Dec 2023
Friends
2 review
Posted on Jan 16, 2024
We didn’t get the access on the check in arrival.
Response from Property: Dear guests, thank you for your stay and sharing. Please kindly note that we send check in process via email which offered by your booking channel on check in day. I hope this information will help you for your next stay. Have a great day.
Guest User
Two Bedroom Apartment
Stayed in Oct 2022
Solo travelers
29 review
Posted on Oct 25, 2022
Hope people do not just look at the Astra official pictures
Those official taken ages ago
Most of the facilities are outdated and heavily used,
Also lack of maintenance too
Before i hire there
I told the owner to caution the pest control
But i still kill 1-2 cockroach
Response from Property: Dear Guest, Sorry for the bad experience with us, and thank you for the suggestion. We'll try the best to maintain our units. Looking forward to seeing you again. Best regards, Anta Team, Icey
Jacksoncheng616
One Bedroom Apartment
Stayed in Sep 2022
Friends
4 review
Posted on Sep 24, 2022
My room has only 1 larger tower but the room suppose is for 2 adult to stay. I have to ask for extra tower. And also have many cockroach. I at least killed 3 as I am extremely afraid of cockroach 🙈 as when booking this room, the room rate already included the cleaning fee. I m not expect the cleanliness is that bad. Is there any claims or compensation that Trip.com can apply for me?
Response from Property: Dear Guest, Sorry for the bad experience with us. We need to apologize that it's our cleaner careless to put only one towel when you check in day. We also feedback the insect issue to the juristic office to do more spray at Astra. We really sorry about the unexpected "thing". Best regards, Anta Team, Icey
Forss
One Bedroom Plus Suite
Stayed in Jun 2022
Solo travelers
16 review
Outstanding
Posted on Jun 9, 2022
The residence was amazing! Room and all infrastructure are much better as at the pictures. Very beautiful pool, garden. I had a problem with washing machine and stuff solved it very fast. They were always in touch! Location is great, next to big market with very good street food. I highly recommend this accommodation.
6/8
Response from Property: Dear valued guest, we really appreciated your review. We are very grateful for what you shared with us. You 5 star made our day !!! We will keep doing ! And We hope can have you again to be our lovely guest. Best regards, Anta Team, Icey.
Guest User
One Bedroom Apartment
Stayed in May 2022
Solo travelers
1 review
Posted on May 23, 2022
Good and comfortable
Response from Property: Dear guest, thanks for your review and stay experience. We are self-service apartment, sorry our service didn't satisfy you, welcome you back again to stay with us, give us a chance to show us to you.
Anonymous User
Two Bedroom Apartment
Stayed in Jul 2024
Family
22 review
Great
Posted on Jul 4, 2024
The location is excellent, and it is relatively convenient to go anywhere. There is a large supermarket just a few hundred meters away on the right. It takes about 20 minutes to get there by Grab, except for remote areas. The swimming pool on the 16th floor is small but the scenery is nice for taking pictures, and pigeons often fly by. The treadmill in the gym is very new. The room is very convenient for simple living for a few days. There is a refrigerator, washing machine, balcony for drying clothes, and microwave oven. If you are used to living in a hotel, this self-service experience is also a good choice. You can cook and wash clothes by yourself. There are security guards at the door all the time. You must swipe the access card to the unit door. Take-out is not allowed upstairs, but it can be delivered to the unit door. There is a coffee bakery on the first floor, and there are several sofa seats in the lobby on the first floor.
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kimmok
One Bedroom Plus Suite
Stayed in Nov 2023
Couples
18 review
Posted on Dec 3, 2023
The apartment is not far from the city center and has a beautiful environment. It is next to Shangri-La. There is a washing machine in the room. The biggest problem is that there is no check in counter. You have to call the landlord to get the locker number to get the room card. You need to be able to listen and speak English.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice and sharing. We are really sorry for the inconvenience caused to you. We are a semi-self-catering apartment, a few small rooms inside Astra. Information about the apartment, check-in procedures, etc. will be sent to guests through the email address provided by the platform on the day of check-in. Of course, you can also call us to communicate like you. As for the language, English and Thai are preferred. For Chinese, if we chat through software, we will use translation software. Thank you again for your choice and we look forward to your visit again.
icecream523
One Bedroom Apartment
Stayed in Feb 2024
Family
4 review
Posted on Feb 25, 2024
Before check-in, the hotel emphasized again that the check-in code was not given until 11:30 at night. Moreover, the hotel did not clean the room every day and did not even provide mineral water. It is a cheap apartment and there is nothing else to compliment it except the location.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing us and sharing your stay. We are sorry for all the unpleasantness during your stay. At the same time, I would like to take advantage of your comments to explain that we are a semi-self-service apartment (this is how we label ourselves as Self service apartment), a small part of the Astra apartment, with a zero-contact working mode, but 24-hour online service (phone/WeChat/email/Facebook, etc.). At the same time, we will send the relevant check-in/stay/check-out information on the day of check-in through the email provided by the platform, and you need to check the email information in time. Regarding daily cleaning, we have detailed instructions on various platforms. For guests staying for more than 3 nights or more (full cleaning every 4th day after check-in), we will clean according to our policy, and we can also handle it for a fee according to the needs of the guests. Thank you again for your stay and sorry for the unpleasantness caused to you.
Guest User
One Bedroom Plus Suite
Stayed in Jan 2024
Couples
27 review
Outstanding
Posted on Jan 30, 2024
Spacious and clean apartment, near night bazaar. Pool. Sauna. Fitness room. Very pleasant rooftop garden with a view of the city (16th floor). Very attractive price considering the services compared to hotels of equivalent standard.
Original TextTranslated by Google
Response from Property: Dear guests, thank you so much for the comment. We are happy to know you enjoyed your stay, we really appreciated it. Welcome you back to stay if you come to Chiang Mai. Have a great day.
Yip
Two Bedroom Apartment
Stayed in Aug 2023
Friends
3 review
Posted on Aug 28, 2023
The equipment was dilapidated and lacked maintenance, and the flowers were stained with poor hygiene. We were afraid to sit down. The hangers for cold clothes are in tatters due to aging caused by long-term exposure to the sun. There were actually ants walking around on the bed, water was dripping from the faucet, the shower head had insufficient water power, and the original white towel was also gray. I have stayed in BnB and hotels for many years and tried not to stay in the left room. Definitely not recommended to stay. So disgusting.
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Response from Property: Dear guest, I'm sorry that I couldn't give you a pleasant stay. We are deeply sorry for the problems you mentioned, and we will also rectify the problems you mentioned. We will make changes to your suggestions if they are applicable, and encourage them if they are not. Sorry again and thank you for visiting.
Guest User
Two Bedroom Apartment
Stayed in Nov 2023
Family
6 review
Great
Posted on Nov 22, 2023
There is convenient and safe parking. If you go, you will go to rest.
Original TextTranslated by Google
Response from Property: Dear our lovely guests, on behalf of Anta Residence, thank you very much for choosing to stay with us and for leaving a review about your experience. Staying with us is everyone in here. We sincerely hope to have the opportunity to welcome you again in the future. Best regards to the Anta Residence team.
Guest User
One Bedroom Plus Suite
Stayed in Jul 2023
Solo travelers
7 review
Outstanding
Posted on Sep 4, 2023
A little better than another hotel in the same hotel, with newer facilities and higher floors. The only thing missing is that the check-in time is one hour later.
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Response from Property: Dear guest friends, thank you for your choice. Your affirmation is the driving force for us to move forward. welcome next time.
mslizice
One Bedroom Apartment
Stayed in Sep 2022
Family
6 review
Great
Posted on Sep 20, 2022
It's not a hotel, it's an apartment
Department of Shangri-La isolation
near night bazzar
Convenient location
Self check-in
You will receive check-in information via email before check-in
Notify him after check-in
There is a problem with the door lock after checking in. No one responded by email.
open landscape
There is a washing machine for washing clothes
There is a terrace where you can dry your shirts
16F infinity swimming pool is good
Nakayou gym room
The only thing is that there are ants in the room
(No cooking and no cooked food returned to the apartment during the stay)
And stay 3 nights
No one collects garbage and doesn't know what to do with it
All in all, good value for money
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your feedback. I'm really sorry that I didn't deal with the problems during your stay in time. We are a semi-self-service service apartment, so the overall cleaning of the room will be carried out on the 4th day of your stay. We do not have staff for daily cleaning. I am very sorry that this information has not been clearly conveyed to you. Regarding the issue of ants, we will conduct a detailed inspection again, and it will also reflect on the property. Again, thank you for your choice, every word of yours is an affirmation and encouragement to us. We will continue to work hard.