Terra da Luz Pool Villa Reviews

1. Accommodations: good as they have three rooms with double beds. They were suitable for family and a group of six to stay together 2. Service: We experienced slow responses and no feedback via WhatsApp or WeChat. Although they provided extra toilet paper and tissues upon request, they did not provide any housekeeping services for 5 days and we were informed to manage our own garbage each day. 3. Swimming Pool: The pool was very dirty, no filtration system and full of insects. It was not suitable for swimming. We contacted customer service but did not receive a follow-up. It did not meet our expectations of a villa. 4. Cleanliness: We found a dead cockroach on the stairs, and the smell in the ground floor toilet was very bad. Other than that, the cleanliness was acceptable. 5. Noise: The property is very close to a flight path, causing significant noise, especially at night. 6. Shower Drainage: There is a serious drainage issue in all three shower rooms.

Very nice villa. Staff use WhatsApp to communicate. However the pool was not able to be turned on. Room are all equipped with washroom.

The dirtiest place I have lived in in recent years. The refrigerator was moldy, the house was full of hair, and the landlord refused to clean up after I contacted him. The water in the swimming pool should have never been changed. The kitchen utensils, toilets, towels, doors, etc. were all very, very dirty. In a tier-18 city like Chiang Mai, the price of 1,500 per night in the off-season should not be such a standard. Any 50-yuan hostel in China would not have such poor hygiene.

The room is clean, well-equipped, and not far from the city. You can download a taxi app and it's all done!

Facilities: Perfect Sanitation: Clean Environment: Very good, with its own swimming pool. Service: You can communicate via email or chat with the housekeeper on WeChat. Self-service check-in is also very convenient for you. I rented a motorcycle and it happened to have its own yard, which was very convenient.

Although big enough each room has a toilet But the hot water is completely not hot enough have raised this issue to the landlord 2 times but were ignored no reply The location is not very convenient Also the swimming pool has many small insects can not swim at all have asked the owner to clean up Housekeeping cleaned up are still there

The advantages are that the three-bedroom apartment has a living room, which is suitable for family travel, and the cleanliness is pretty good. The disadvantages are that the overall operation team lacks professionalism. First, the sanitation is cleaned every two days, and the trash can breeds a lot of small insects; second, there was no one to greet me when I arrived, and I didn’t send the password box key and Wi-Fi password in advance. Later, I went to find it according to the reserved address, and someone actually checked in. Later, I don’t know where a man came out and took us to the unit that matched the actual reservation (so the reservation address given in the email was wrong); third, the reserved telephone service staff’s English level was very poor, and we could only add WeChat to communicate by typing; fourth, on the last day, we were asked to move to another unit, saying that she saw that we booked two different units (one for the first four days and another for the last day). I showed her a screenshot of my order, which showed that it was one for five nights), or "you have to move to another villa", "it is just next to you", I clearly stated that I would not move, and if there were any problems, I would contact my agent. There was no problem with my agency, and finally said that we could continue to live in this one. Overall, apart from the poor service team, the hardware conditions are generally satisfactory, and I can even swim in my spare time.

The room was very large, the place was clean and well equipped. Perfect for a family or a group of friends. I will choose this villa next time I come to Chiang Mai.

The environment is very good, but there are some small insects and the hot water is not hot enough

Family trip with friends♡ I was so happy~ I had fun at the pool villa for 3 days~ Please clean well too. The owner was so kind~~ I’m going to live there for a month this winter!! I will definitely go again~^^

Except for the dark road entering the hotel, the environment inside is good

Very bad. I feel like I live in a place where I could be kidnapped.

I went on a family trip and rented a private house and it was great. The rooms are all spacious and clean. My parents aren't good at eating, so we cooked most of the food at the hotel, but all the dishes were provided and there was a microwave, so we had a great time resting very comfortably. However, it wasn't a hotel style, so it was a place like a concierge, so there was no staff on-site, so whenever we had a request, It was a little inconvenient to contact me via email! Other than this, everything else was perfect!!