371 Thanon Charoenrajd, Wat Ket, Chiang Mai Province, 50000, ThailandView Hotel Details
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Sannot Riverside Boutique Hotel Guest Reviews
4.7/5
Amazing
132 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(132)
Positive reviews(131)
Reviews with photos/video(82)
Quiet & comfortable(22)
Loved the view(21)
Delicious breakfast(16)
Great swimming pool(12)
Friendly front desk staff(10)
Well designed(9)
Perfect for families(5)
Clean pool(4)
Negative reviews(1)
Noah
River View Double Room With Balcony
Stayed in Jan 2024
Family
1 review
4.5/5
Great
Posted on Jan 7, 2024
From the moment I stepped into this riverside hotel in Chiang Mai, I knew I was in for a special experience. Nestled by the gentle flow of the river, this hotel offers a perfect blend of tranquility and luxury. The room I stayed in boasted a stunning view of the river, where the morning sun casts a golden glow on the waters, creating a breathtaking scene to wake up to. The room itself was a masterpiece of comfort and style, with plush bedding, elegant decor, and all the modern amenities one could wish for.
The hotel's location is not 100% ideal, but offering a peaceful retreat. For those like me who are tired of the chaos in the heart of Chiang Mai but don't want to stay too far away. Believe it or not, this is the right choice. I found it incredibly relaxing to sit by the pool and watch the traditional boats glide by. In the evenings, the riverside area transformed into a magical space with twinkling lights and the soft murmur of the water.
As a boutique hotel, the breakfast is OK and the staff is very friendly. The rice noodles I tried there were, without a doubt, one of the best I've ever had.
What truly set this hotel apart, though, was the warmth and hospitality of the staff. They were attentive, and friendly, and always went the extra mile to ensure my stay was comfortable and memorable. They can speak English, Mandarin Chinese, and Thai.
In conclusion, this riverside hotel in Chiang Mai is a gem that offers an exquisite blend of natural beauty, Thai culture, and exceptional service. It's a perfect choice for anyone looking to experience the best of Chiang Mai in a serene, luxurious setting. Highly recommended! Get a motorbike, they are a large yard to park!
Response from Property: Thank you for your affirmation of our hotel. Looking forward to meeting you again.
Guest User
River View Double Room With Balcony
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
very nice hotel. nice ppl, nice place
Guest User
Garden View Twin Room With Balcony
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The service is warm and comfortable. It is located by the Mae Ping River with beautiful natural scenery. The attractions recommended by the boss are very classic. There is a Thai restaurant nearby that serves very authentic Thai food and has a good price.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, a century-old flood caused damage to our hotel garden. Water, electricity, sanitation, dining, room facilities, including the Internet are fully restored to normal, but the green plants in the back garden need to be replanted. Thank you for your tolerance. We look forward to having the opportunity to serve you again. Serve.
Guest User
Garden View Twin Room With Balcony
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Unexpectedly, Chiang Mai was hit by a flood during the National Day holiday. Unfortunately, the beautiful hotel was also soaked by the flood. I thought that my 10th anniversary with my wife would be ruined. Unexpectedly, the owner and hotel staff cleaned up overnight and vacated two clean river view rooms for us. They also gave us very precious handmade gifts. I was very touched! Every day, watching the beautiful courtyard slowly recover its former vitality under the cleaning of the hardworking and simple hotel staff, I couldn't help but be moved by the tenacity, optimism, and friendly folk customs of this small city in northern Thailand. I will definitely come again if I have the chance to enjoy this beautiful and peaceful little paradise again!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, this is a particularly unforgettable 10th anniversary trip. Thank you for your tolerance and understanding of Sannuo Hotel. We strive to be a humane and warm hotel. We look forward to your visit again and wish you all the best again. Husband and wife grow old together and stay in love forever!
Guest User
Garden View Double Room With Balcony
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Oct 7, 2024
This three-day stay left us with a deep impression, not only because of the beautiful hotel environment, but also because of the thoughtfulness and attentiveness of the service staff. We encountered a flood that had not been seen in 70 years. When facing the flood, the hotel staff from top to bottom, from men to women, set an example and helped guests transfer their luggage and cross the water again and again! Thank you very much to the hotel staff, who helped us evacuate at 3 a.m. and sent us to the airport. When the government did nothing, I am very grateful that the hotel staff could work hard and risk their lives to help us again and again. This hotel is worth collecting!
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6/8
Response from Property: Dear guest, the hotel is like our home and the hotel guests are family members. Thank you for your recognition of us. This is a rare opportunity in the past century. We all thrive when encountering water, and we look forward to having the opportunity to serve you.
greentee317
Garden View Double Room With Balcony
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The room is very big, the back garden is next to the Ping River, the scenery is beautiful, sitting on the terrace, there are squirrels in the trees outside, the service attitude is very good, the breakfast is also Thai style, it is very pleasant to stay for a few days
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. There is a squirrel in Sannuo Hotel that is an old friend. It jumps in and out of the trees every day. There are also various birds, dragonflies, and butterflies. This place is like a big forest garden. We look forward to the opportunity. At your service again.
Guest User
Garden View Twin Room With Balcony
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The room is super clean, comfortable and warm, with good sound insulation. The hotel staff are very warm and thoughtful, with excellent service attitude, all the drinks in the minibar are free, the green plants in the public areas are well maintained, and most importantly, if you enjoy the holiday mode, you can order lunch and dinner at the hotel. Treasure Hotel is well collected, and I will stay here next time👍
Original TextTranslated by Google
Response from Property: Dear distinguished guest, Sannuo Hotel uses fresh ingredients every day to provide guests with delicious breakfast, Chinese quick-fried snacks, and bird's nests for beauty. We look forward to your stay again!
Yulinyu
Garden View Twin Room With Balcony
Stayed in Aug 2024
Travel with friends
3 review
4.1/5
Very Good
Posted on Sep 5, 2024
Advantages: It is relatively quiet and clean. The staff is nice. Although they are all Thai, they can speak a little Chinese and are very attentive. Breakfast is served at 7:30. There are three sets of meals. Two mornings, I bothered the staff to pack sandwiches at 6:30. Thank you very much! Disadvantages: The water pressure in the shower is very low, just like the watering pot at home. The room I was given is 101 on the first floor, which is closest to the lobby. It is convenient to move luggage, but it is difficult to dry clothes. The bathroom smells bad. When I checked in, I said I didn’t want this room, but I was told that the twin room was only available on the first floor. Fine. You can only take a taxi to go out. There is no road for people to walk on. There is only one seafood restaurant next to it, which tastes good. In general, the cost performance is not high.
Original TextTranslated by Google
Response from Property: Dear guest, it is the rainy season in Chiang Mai recently. It rains intermittently every day, and it is indeed relatively humid. Including the sewer odor problem you reported, it all occurs occasionally and suddenly during the rainy season. Water, electricity and sanitation are the most basic things we need to do in a hotel.
Chiang Mai is not big, but any scenic spot requires a taxi. Some people like the excitement and some like tranquility. Thank you for your suggestions on our hotel. We will try our best to do better.
Guest User
Garden View Twin Room With Balcony
Stayed in Aug 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Sep 2, 2024
I have used Ctrip to book hotels countless times over the years, but I rarely write reviews. I have to give this hotel a full thumbs up. I arrived a little late on the day of check-in, and the moment I saw the owner and the staff, I knew I had made the right choice. First of all, the hotel is a garden resort style. The owner is *********, and most of the hotel staff can speak Chinese, so there is no need to worry about language problems. Every corner of the hotel is clean and comfortable. The owner and employees treat guests with tenderness and care that other hotels cannot provide. Breakfast is a made-to-order style with quality and care. In addition, the environment is very quiet, and you can rest well. Thanks to the owner and all the staff of Sannuo Hotel for their enthusiasm and care. It must be the right choice to stay in such a hotel in Chiang Mai
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your affirmation of Sannuo Hotel. Warm service, delicious breakfast, and comfortable and clean accommodation environment are our promises to our guests. We are destined to meet each other. Sannuo regards guests as our top priority!
Guest User
One Bedroom Suite With Garden View
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 2, 2024
I booked Sannuo's room on the last day before I left, so you can imagine how entangled I was in booking a room. I had finally chosen other hotels, and the bad reviews were very devastating. But Sannuo did not disappoint.
First of all, in terms of service, Mr. Zhang is personally responsible for everything. My child has a serious allergy to dust mites and powder mites, and he kept asking Mr. Zhang for various requests before the trip. Mr. Zhang was very attentive and not impatient at all. We arrived at the hotel around 8 pm local time, and Mr. Zhang and the staff came out to greet us. At that moment, the strangeness and worry of bringing children alone in a foreign country were resolved. It is inevitable to encounter problems when you go out, and there is nothing to worry about if the hotel has such an attitude.
Second, the noise. There are not many rooms in the hotel, and there is a large courtyard from the gate to the middle of the room. The use of space can be said to be very luxurious. This avoids many bad reviews reported by guests of other hotels in Chiang Mai, such as being too close to the road and too noisy. There are not many guests overall, and the interference from other guests inside is also limited, and it is very quiet after nightfall.
Third, the public area of the hotel is very large, and the furnishings are neat, simple and of high quality. The room style is also in the same vein. Here I want to say that I think the photos on Ctrip are not as beautiful as the actual room. Mr. Zhang, even if we don't Photoshop, we should at least reflect the texture of the room truthfully. This time I stayed in two room types at Sanno, one is a garden view luxury bed with a super large green balcony. The other is a garden view suite. In addition to being simple and beautiful, many furnishings in the room are very attentive, such as the shelves and hanging rods in the bathroom, and the clothes drying racks on the balcony. These seemingly simple furnishings really solve many problems for guests. It is especially convenient to travel with children.
Fourth, the hygiene details are in place. The room does not have the large carpets of traditional star-rated hotels, which is respiratory-friendly, and the material of the floor is particularly smooth and textured. There are no stains on the bedding. What is rare is that the fabric sofa couch is also very clean, which is difficult to do in many hotels I have stayed in. I can feel at ease the moment I open the room. I especially mention a detail. I saw that the cleaning staff planned to change their shoes when entering the room. This is something that many star-rated hotels cannot do. Details show quality.
The hotel next door was also one of my top considerations before I left, but I gave up because of the strange room type (long and narrow room with little resting space in the room) and the price was twice that of Sannuo.
Based on my experience this time, Sannuo is a hotel that I think is worth the money. The hotel can maintain such a standard, and the management and staff must have put in a lot of effort. It is a hotel that I will stay in again with my family.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, working in the hotel industry, it is an honor to be able to receive positive comments from guests who are observant and attentive. Your recognition and your attention will not only continue to be maintained, but we will also strive to do better in the future. , thank you for staying at Sannuo, and look forward to serving you again.
Guest User
Garden View Twin Room With Balcony
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 4, 2024
The hotel has few rooms, but it is very comfortable, the setting is very reasonable, and the cultural atmosphere is suitable for vacation. There is an independent swimming pool, which is very clean and continuously circulating water. The hotel is not far from important attractions, and it is very convenient to call a taxi! The hotel service is very good. The front desk staff can speak basic Chinese and will take the initiative to help solve some troubles caused by travel (taking a taxi, ordering meals, etc.). The responsiveness is also very high. The boss is very nice, not only good at talking, but also provides all kinds of help! Overall, it feels very worthwhile!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your affirmation of Sannuo Hotel. We strive to provide traveling guests with a comfortable and comfortable accommodation environment. We look forward to your next visit!
Guest User
Garden View Twin Room With Balcony
Stayed in Aug 2024
Couples
13 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The hotel environment is very good and pays attention to details. The waiters are very considerate and professional, and they are fluent in English and Chinese. The boss is a ********* with feelings, especially friendly to Chinese guests. There are many recommended tourist services, smooth check-in, and WeChat and Alipay can be used.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, in addition to thanking you for your affirmation of Sannuo Hotel, our boss was born and raised in Taiwan, but he has always firmly believed that the two sides of the Taiwan Strait are one family, and we are all Chinese. We look forward to seeing you again!
Guest User
Garden View Double Room With Balcony
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Very good stay experience. The boss is from Taiwan, very friendly and kind. We chatted for a long time. The location here is relatively quiet. It is by the river, and you can take a walk along the river at night. The boss also recommends a lot of tours here. I regret not consulting in advance. Compared with other hotels, the best thing is that it is close to the people and feels like home. I will choose this place again when I come back to Chiang Mai next time. I wish the boss a prosperous business.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your affirmation. Sannuo Hotel is committed to becoming a hotel with human warmth. Just like the photos you took, the wind of friendship has blown you to Chiang Mai. We look forward to meeting you again.
yaya1585
Garden View Double Room With Balcony
Stayed in Aug 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Aug 30, 2024
This hotel is great. Every detail is in place. You can tell that they work with heart. The boss is very enthusiastic and patient, which makes us feel safe even though we don't speak good English. The room is spacious and clean. It is very convenient to travel. You can also ask the front desk to help you call a taxi. It is very user-friendly. Breakfast is also a choice of many discounts, and it is different every day. I especially like Thai rice noodles. I will definitely choose this hotel next time I go to Chiang Mai.
Original TextTranslated by Google
6/9
Response from Property: Dear distinguished guest, thank you for understanding the details of Sannuo Hotel so carefully. We provide Chinese courtesy to the vast number of Chinese compatriots, giving our distinguished guests a safe and comfortable environment, and we look forward to your visit again!
Guest User
Garden View Twin Room With Balcony
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
I booked a twin room before departure. When I arrived at the hotel, since the twin room could not accommodate an extra bed, the front desk immediately helped change it to a double room. After charging the extra bed fee, breakfast was given as a complimentary. The location of the arranged room is very good. Standing on the balcony, you can see the hotel's garden and swimming pool below, and the Mae Ping River flows quietly in front of you. Everything feels very good. The waiters were very enthusiastic and helped transport the luggage throughout the process. Their attitude was very friendly. There are 7 breakfast packages, three of which are launched every day for guests to choose. The hotel owner and his wife are Chinese and very kind to people. The room was clean and things were neatly stacked. The bed uses Thai latex mattresses and pillows. The quality of sleep at night is particularly good. It is highly recommended for guests who usually like beds. To sum up, when Chinese people come to Chiang Mai for vacation, it is very comfortable to choose to stay in this hotel.
Original TextTranslated by Google
6/8
Response from Property: Hello, dear distinguished guest, thank you for understanding Sannuo Hotel so carefully and carefully. It is what we should do to bring you comfort and convenience in travel. We cherish goodbye and look forward to seeing you again!