iBooking Trams Square Reviews

Response from Property: Thank you for the review. The customers are very cute. Next time, we are happy to provide new services. If there is anything missing or wrong, we apologize. Thank you.

Response from Property: Hello, first of all, the hotel would like to apologize very much to customers for the incident that occurred. From the investigation, it was found that the hotel had upgraded rooms for customers from Deluxe Premier rooms to Deluxe Double Premier rooms. Due to the large number of customers staying that day, there were only a small number of rooms left. After the customer reported various problems to us and requested to move rooms, we then asked the customer to go see the Deluxe Premier room that the customer originally reserved by himself before deciding to move rooms, which is not neglecting the customer. in any way If the customer is satisfied with moving rooms, we are happy to provide service. After the customer went to see the room, the customer decided to inform the staff that he would stay in the same room, so there was no room change. As for other problems that customers have reported, we accept every mistake and will continue to improve according to customer suggestions. Above all, we would like to thank the customers who come to stay at our accommodation. I hope that next time I will have the opportunity to welcome customers so that they are impressed. Thank you.

Response from Property: Thank you for your advice and comments. We would like to clarify further that the counter will close at 11:00 p.m. Yes, after that, if there is a problem, you can contact the hotel's security guard. In other parts, we will develop according to customer recommendations. Thank you for trusting our accommodation. Thank you.