Guest User
October 9, 2023
Even Ctrip customer service was shocked*****….
All his products were dirty and he didn’t know where to exhaust them. Then when he sent the picture, he insisted that his cleaning staff had already got off work and it was 4:00 pm. After explaining to him for a few hours, he said no, no, no, it would definitely be no problem, and asked if he could change rooms. He said there were no rooms, but it was clearly shown that there were two rooms left...
He said he could change the sheets, but he said the cleaning staff was off duty and he couldn't change the sheets.
...Can you bring over a clean bed sheet? First, he said he couldn't let the guest change it, but then he said it was just a bed sheet. , continue to lie, tell lies with open eyes, he said he doesn’t have bed sheets? ? ?
And it’s extremely unsafe! !
I am a girl and traveling alone! When Ctrip customer service repeatedly emphasized not to harass me, a male front desk guy kept banging on the door of my room and refused to leave no matter what, which was very scary! ! ! ! ! **Complaining to no avail, he just kept coming to harass me
Facilities: The sewer is blocked in the toilet, and there is a strange smell. Ask him to fix it, but he insists that there is no problem and it can be used? ? ? ? ?
Hygiene: dirt and who knows what stains everywhere
Environment: Dangerous in remote alleys
Service: Telling lies with open eyes, refusing to provide service, and refusing to provide any help. Even though he can obviously help, he just wants to give you the answer, and he doesn't speak English! ! ! ! ! Whether he went out word by word, it was still correct or wrong. It wasn't even a matter of accent. It was too outrageous...
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